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← WO Overview

WO-01300612 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - Covington — 66 Park Place Drive, Covington LA, 70433

Sep 2, 2025 → Oct 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (5 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 11, 2025
7 business days (counted)
Running total: 7 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Sep 11 → Oct 1, 2025
14 business days (counted)
Running total: 21 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 8, 2025
5 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 26 of ? biz days used
Created: Sep 2, 2025 Completed: Oct 8, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 11 Ready for Scheduling ▶ Running 7 7
Sep 11 → Oct 1 Assigned ▶ Running 14 21
Oct 1 → Oct 8 Scheduled ▶ Running 5 26
Oct 8 → Oct 8 Tech On Site ▶ Running 0 26
Dispatch 0.0d
Coordinators 29.0d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
29.0 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Oct 31, 2025 Completed: Oct 8, 2025 (23 days early)
📅
27.0 days Total Age
⏱️
15.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
26.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523590
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 60 pieces https://www.ebiotrack.com/inspection.php?iid=29765
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michael Blaylock
Owner
Sherry Reich
Created
Sep 1, 2025
Work Orders from this Case (1)
WO-01300612 (current) Invoiced
Inspection • Jason Cunningham
Created: Sep 2, 2025 • Closed: Oct 8, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 15.0 days stuck in "Assigned"
⏱️
Total Delay 26.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.0d / 1.0d SLA
Assigned
15.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/1/25 AJinerson - Per email from POC Elizabeth - POC day of tech visit will be:

Chelsea Crochet

ccrochet@centerwell.com


10/1/25 AJinerson - Received email back from POC Elizabeth confirming tech visit for Weds. 10/8 with arrival between 9:30am-11:30am (CST)

Sent email back needing to confirm POC during visit and any special arrival instructions/requirements.


9/25/25 AJinerson - Sent email to POC Elizabeth McCloskey, offering tech visit on below dates/times:

Friday, 9/26 with arrival between 9:30 a.m. – 11:00 a.m.

Monday, 10/6 with arrival between 9:30 a.m. – 11:30 a.m.

Wednesday, 10/8 with arrival between 9:30 a.m. – 11:30 a.m. 


9/25/25 AJinerson - Called site number from Google (985) 238-4296 to see if we could contact site to schedule. 

Operator provided me with site number below and transferred me to site:

#985-875-5459 ext. 3 

Was informed that Michael Blaylock is no longer with CenterWell and will need to email new admin below. 


New center admin is: 

Elizabeth McCloskey

emccloskey2@centerwell.com 


9/25/25 AJinerson - Site number from Google (985) 238-4296


9/16/25 AJinerson - Called secondary contact listed: Chelsh Crochet to see if able to assist with scheduling tech visit. Left VM regarding scheduling inspection.  (previous attempts shows no luck w/ first contact)


09/11/2025 LHill-LM at 985-264-4983 for Michael to confirm contact & equipment. 

 

09/09/2025 LHill-tried to send email to Micheal at mblaylock1@centerwellprimarycare.com but it says it has bounced back before.


09/09/2025 LHill-LM at 985-264-4983 for Michael Blaylock to confirm equipment and contact.


09/08/2025 LH called 985-264-4983 for Michael to confirm contact & equipment.

🔧 Work Performed
10/8 Jason - Inspection Complete - Performed inspection on 67 devices. Had 1 device fail inspection and was removed from service. All other devices passed inspection and were placed back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 60 pieces https://www.ebiotrack.com/inspection.php?iid=29765

Timeline

📞
Case Linked Sep 1, 7:00 AM
Case Number: 00523590
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 2, 11:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Sep 11, 12:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9d 0h
🚨 15.0 business days
📅
▶
2 Dispatch Scheduled Oct 1, 9:05 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 19d 20h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Jason Cunningham Oct 8, 11:14 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 2h
⏱️
▶
2 6x Labor Added Oct 8, 6:46 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 32m, 0m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Oct 10, 9:56 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 1.0 business days
🧾
Invoice Created Oct 13, 12:19 PM
Invoice Number: SM-243337

Bottlenecks

Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00523590
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Oct 8, 10:30 AM
Created
Sep 2, 11:17 AM
Invoice #
SM-243337

Work Details (6)

Name Type Status Qty Amount Date
WL-02964051 Labor Open 2.25 $0.00 Oct 8, 6:46 PM
WL-02964052 Labor Open 3.25 $1,292.00 Oct 8, 6:46 PM
WL-02964053 Labor Open 2 $0.00 Oct 8, 6:46 PM
WL-02964054 Travel Open 85 - Oct 8, 6:46 PM
WL-02964055 Travel Open 85 - Oct 8, 6:46 PM
WL-02964056 Expenses Open 1 $0.00 Oct 8, 6:46 PM

Details