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WO-01300622 ↗ ServiceMax

Stony Brook Medicine • Inspection • PSM

📍 Stony Brook - RDY- STONY BROOK RD ADVANCED IMAGING - 20433 — 1320 STONY BROOK ROAD BUILDING G, STONY BROOK NY, 11790

Sep 2, 2025 → Dec 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (58 biz days late)
Active: 79 biz days
🕐 Clock stopped: Completed (Dec 29, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 2 → Sep 5, 2025
3 business days (counted)
Running total: 3 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Sep 5 → Oct 31, 2025
39 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 31 → Nov 6, 2025
4 business days (counted)
Running total: 46 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 17, 2025
6 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 17 → Nov 21, 2025
4 business days (counted)
Running total: 56 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Nov 21 → Dec 29, 2025
23 business days (counted)
Running total: 79 of ? biz days used
Created: Sep 2, 2025 Completed: Dec 29, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0
Sep 2 → Sep 5 Assigned ▶ Running 3 3
Sep 5 → Oct 31 Scheduled ▶ Running 39 42
Oct 31 → Nov 6 Reschedule ▶ Running 4 46
Nov 6 → Nov 17 Scheduled ▶ Running 6 52
Nov 17 → Nov 21 Reschedule ▶ Running 4 56
Nov 21 → Dec 29 Scheduled ▶ Running 23 79
Dispatch 0.0d
Coordinators 84.6d
Billing 31.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
84.6 days
Over SLA
Billing
31.2 days
Over SLA
Created: Sep 2, 2025 Due: Nov 26, 2025 Completed: Dec 29, 2025 (32 days late)
📅
80.0 days Total Age
⏱️
39.6d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
102.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (2 reschedules)
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 30, 2025
Visit 2 Nov 14, 2025
Visit 3 Dec 29, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523595
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 54 pieces https://www.ebiotrack.com/inspection.php?iid=29768
Priority
Standard
Origin
Email
Reason
New Case
Contact
Makenna Cestari
Owner
Leona Coonrod
Created
Sep 1, 2025
Work Orders from this Case (1)
WO-01300622 (current) Invoiced
Inspection • Edward Arias
Created: Sep 2, 2025 • Closed: Dec 29, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 39.6 days stuck in "Scheduled"
⏱️
Total Delay 102.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
70.6d / 2.0d SLA
Reschedule
10.0d / 2.0d SLA
Closed
1.7d / 1.0d SLA
Billing Review
30.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30/25 DPatton - Bill to McKesson? Please update account

11/21 KSmith -- Makenna requested 12/29 at 11am. They have the room blocked for us to finish the inspection. CANNOT BE RESCHEDULED

11/21 KSmith -- Makenna should have dates/times to me by Monday

11/20 KSmith -- Sent the list of units left (9) to Makenna and she is going to see when she can block out the schedule to get us in to finish the inspection.

11/19 KSmith -- Sent email to Makenna to reschedule this inspection during a time that the FSE can access the remaining units. Provided all available dates through the end of the year

11/18 KSmith -- Sent email to Makenna to reschedule this inspection during a time that the FSE can access the remaining units. Provided all available dates through the end of the year

11/17 KSmith -- Sent email to Makenna to reschedule this inspection during a time that the FSE can access the remaining units

11/17 M. Bateman Spoke to tech and there are still a few pieces in high traffic areas that need to be inspected. ASC needs to speak with site manager to coordinate next visit for these last pieces. Placing WO in reschedule.

11/6 KSmith -- Scheduled with Makenna for 11/14

11/5 KSmith -- Rang for a minute and never went to VM. Sending email to schedule for 11/14

11/4 KSmith -- Sent email to schedule for 11/14

11/3 KSmith -- Sent email to schedule for 11/14

10/31 KSmith -- Sent email to schedule for 11/14

10/31 SRogers: Updating to reschedule - 1/2 day needed to finish.

9/5 KSmith -- Scheduled for 10/30 with Makenna

9/3 KSmith -- Sent email to schedule for 10/30

9/2 KSmith -- Sent email to schedule for 10/28

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 54 pieces https://www.ebiotrack.com/inspection.php?iid=29768

Timeline

📞
Case Linked Sep 1, 7:00 AM
Case Number: 00523595
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 2, 11:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 2, 4:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 47m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Sep 5, 3:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-30T14:00:00.000+0000
🚨 37.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 28, 8:06 AM
Scheduled For: 2025-10-30T15:00:00.000+0000
⏳ 3.0 business days
🚗
2x Travel Added Oct 30, 8:41 PM
Type: Travel
Status: Open
Qty: 67, 62
⏱️
▶
2 Labor Added Oct 30, 9:13 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.75, 3.25
🔄
Status: Reschedule by Shawn Rogers Oct 31, 8:14 AM
From: Scheduled
To: Reschedule
Duration in Previous: 55d 16h
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Nov 6, 8:47 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-14T17:00:00.000+0000
⚠️ 6.0 business days
⏱️
3x Labor Added Nov 14, 9:19 PM
Type: Labor
Status: Open
Qty: 1.25, 3.5, 2.5
⏳ 1.3 business days
🔄
Status: Reschedule by Matthew Bateman Nov 17, 7:50 AM
From: Scheduled
To: Reschedule
Duration in Previous: 10d 23h
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Nov 21, 9:49 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 4d 1h
🚨 24.0 business days
⏱️
2x Labor Added Dec 29, 9:56 AM
Type: Labor, Travel
Status: Open
Qty: 1.75, 64
⏱️
▶
2 Labor Added Dec 29, 1:08 PM
Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 38d 3h, 0m
💵
Status: Billing Review by Diane Patton Dec 30, 9:17 AM
From: Closed
To: Billing Review
Duration in Previous: 20h 7m
🚨 30.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 11, 5:30 PM
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 43d 8h, 0m
💰
▶
2 Status: Invoiced Feb 12, 11:40 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253637

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 39.6 business days (threshold: 2.0 business days)
Exceeded by 37.6 business days
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Billing Review
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days

🔗 Related Artifacts

📞
Case 00523595
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Edward Arias
Scheduled
Dec 29, 11:00 AM
Created
Sep 2, 11:30 AM
Invoice #
SM-253637

Work Details (11)

Name Type Status Qty Amount Date
WL-02990749 Travel Open 67 - Oct 30, 8:41 PM
WL-02990750 Travel Open 62 - Oct 30, 8:41 PM
WL-02990852 Labor Open 2.25 $0.00 Oct 30, 9:13 PM
WL-02990853 Labor Open 1.75 $0.00 Oct 30, 9:14 PM
WL-02990854 Labor Open 3.25 $0.00 Oct 30, 9:14 PM
WL-03008497 Labor Open 1.25 $0.00 Nov 14, 9:19 PM
WL-03008498 Labor Open 3.5 $0.00 Nov 14, 9:19 PM
WL-03008499 Labor Open 2.5 $0.00 Nov 14, 9:19 PM
WL-03048717 Labor Open 1.75 $0.00 Dec 29, 9:56 AM
WL-03048718 Travel Open 64 - Dec 29, 9:56 AM
WL-03048976 Labor Open 2 $1,414.00 Dec 29, 1:08 PM

Details