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WO-01300624 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 Carson Dermatology — 1505 Medical Pkwy, Carson City NV, 89703

Sep 2, 2025 → Sep 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 18, 2025
✓ SLA Met
Active: 12 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 18, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 12 of ? biz days used
Created: Sep 2, 2025 Completed: Sep 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0
Sep 2 → Sep 2 Assigned ▶ Running 0 0
Sep 2 → Sep 18 Scheduled ▶ Running 12 12
Sep 18 → Sep 18 Tech On Site ▶ Running 0 12
Dispatch 0.0d
Coordinators 13.0d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
13.0 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Sep 18, 2025 Completed: Sep 18, 2025 (on time)
📅
13.0 days Total Age
⏱️
13.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523621
Dispatch Request for Midmark Delivery - Carson Derm in Carson City NV SO 8651070 Delivering 18SEP2025
Closed
Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 09/18/2025 Thursday 18th of Sept. Delivery Time: 9 to 9:30 am Time Technician needs to arrive at location: 8:30 am Estimated Time on Site (hours): 3 Product: 641-002 qty 1 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Steve McGill, will email an introduction to the POC within 48 hours prior to the delivery and install. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com Customer Name: Carson Dermatology Customer POC: Steve McGill Customer POC Email: smcgill@midmark.com Customer Street: 1505 Medical Pkwy Customer City, State, Zip: Carson City, NV, 89703, Please reach out to me with any further questions.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Steve McGill
Owner
Sherry Reich
Created
Sep 1, 2025
Work Orders from this Case (1)
WO-01300624 (current) Invoiced
Delivery • Justin Armas
Created: Sep 2, 2025 • Closed: Sep 18, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 13.0 days stuck in "Scheduled"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
13.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Delivered 1 chair
🔍 Technician Findings
Delivery of of 1 chair
⚠️ Problem Description
Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 09/18/2025 Thursday 18th of Sept. Delivery Time: 9 to 9:30 am Time Technician needs to arrive at location: 8:30 am Estimated Time on Site (hours): 3 Product: 641-002 qty 1 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Steve McGill, will email an introduction to the POC within 48 hours prior to the delivery and install. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com Customer Name: Carson Dermatology Customer POC: Steve McGill Customer POC Email: smcgill@midmark.com Customer Street: 1505 Medical Pkwy Customer City, State, Zip: Carson City, NV, 89703, Please reach out to me with any further questions.

Timeline

📞
Case Linked Sep 1, 2:01 PM
Case Number: 00523621
Subject: Dispatch Request for Midmark Delivery - Carson Derm in Carson City NV SO 8651070 Delivering 18SEP2025
Status: Closed
📋
▶
2 Work Order Created Sep 2, 11:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Sep 2, 11:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 12m, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-09-18T15:30:00.000+0000
🚨 13.0 business days
🔧
Status: Tech On Site by Justin Armas Sep 18, 11:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 23h
✔️
Status: Completed by Justin Armas Sep 18, 12:36 PM
From: Tech On Site
To: Completed
Duration in Previous: 51m
⏱️
5x Labor Added Sep 18, 6:19 PM
Type: Labor, Travel
Status: Open
Qty: 3, 2, 2.5, 119
🏁
Status: Closed by Justin Armas Sep 18, 7:43 PM
From: Completed
To: Closed
Duration in Previous: 7h 6m
📄
▶
2 Status: Ready to Bill Sep 19, 4:22 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:08 AM
Invoice Number: SM-241648

Bottlenecks

Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours

🔗 Related Artifacts

📞
Case 00523621
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Justin Armas
Scheduled
Sep 18, 11:30 AM
Created
Sep 2, 11:33 AM
Invoice #
SM-241648

Work Details (5)

Name Type Status Qty Amount Date
WL-02941399 Labor Open 3 $330.00 Sep 18, 6:19 PM
WL-02941400 Labor Open 2 $220.00 Sep 18, 6:19 PM
WL-02941401 Labor Open 2.5 $275.00 Sep 18, 6:19 PM
WL-02941402 Travel Open 119 $0.00 Sep 18, 6:19 PM
WL-02941403 Travel Open 119 $0.00 Sep 18, 6:19 PM

Details