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WO-01300632 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Wakulla Annex — 110 Melaleuca Dr, Crawfordville FL, 32327

Sep 2, 2025 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (84 biz days late)
Active: 105 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
37d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 24, 2025
37 business days (counted)
Running total: 37 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Oct 24 → Nov 14, 2025
14 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Entered
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 51 of ? biz days used
33d
▶ Clock Running
Status: On Hold
Nov 14 → Jan 6, 2026
33 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 84 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Jan 6 → Jan 19, 2026
8 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Entered
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 28, 2026
7 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 4, 2026
5 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 105 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 105 of ? biz days used
Created: Sep 2, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Oct 24 Ready for Scheduling ▶ Running 37 37
Oct 24 → Nov 14 Assigned ▶ Running 14 51
Nov 14 → Nov 14 Entered ▶ Running 0 51
Nov 14 → Jan 6 On Hold ▶ Running 33 84
Jan 6 → Jan 6 Ready for Scheduling ▶ Running 0 84
Jan 6 → Jan 19 Assigned ▶ Running 8 92
Jan 19 → Jan 19 Entered ▶ Running 0 92
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 92
Jan 19 → Jan 28 Assigned ▶ Running 7 99
Jan 28 → Feb 4 Scheduled ▶ Running 5 104
Feb 4 → Feb 4 Tech On Site ▶ Running 0 104
Feb 4 → Feb 5 Tech Off Site ▶ Running 1 105
Feb 5 → Feb 5 Tech On Site ▶ Running 0 105
Dispatch 0.0d
Holding 34.0d (excluded)
Coordinators 73.6d
Field Work 1.7d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
34.0 days
Coordinators
73.6 days
Over SLA
Field Work
1.7 days
Created: Sep 2, 2025 Due: Feb 3, 2026 Completed: Feb 5, 2026 (1 days late)
📅
105.6 days Total Age
⏱️
38.0d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
70.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Dylan Ingraham — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 3, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523636
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service 24 pcs Inspection: Initial Annual Inspection Service
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brandy McCollough
Owner
Jessica Sells
Created
Sep 2, 2025
Work Orders from this Case (1)
WO-01300632 (current) Invoiced
Inspection • Dylan Ingraham
Created: Sep 2, 2025 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 38.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 70.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
38.1d / 1.0d SLA
Assigned
30.1d / 0.5d SLA
On Hold
34.0d
Scheduled
5.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.6d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/26 RBerry- Updated serviced date to match the date that service was completed.


1/28/26 AJinerson - Call logged on WO-01317709. Called Jean directly at 850-841-3044 - Confirmed scheduling both sites for Tuesday, 2/3. 

POC onsite: Jean Padgett 850-841-3044

Arrival instructions: Don't bring anything else that's not on the tool list (besides ID). 

Start at the CI - Main Unit Control Room. 

Ask for Padgett upon arrival. 


Will send email confirming all of this w/ list of tools as well. 


1/27/26 AJinerson - Email logged on WO-01317709 - Sent follow up email back to Jean and Brandy offering to schedule tech visit for both below annual inspections on Tuesday, 2/3 with eta between 8am-10am.

Wakulla Correctional Institute - 110 Melaleuca Dr Crawfordville, FL 32327 WO-01317709

Wakulla Annex - 110 Melaleuca Dr Crawfordville, FL 32327 WO-01300632


1/27/26 AJinerson - Call logged on WO-01317709. Called Brandy to follow up and see if able to confirm scheduling below WOs. Left VM. 

Wakulla Correctional Institute - 110 Melaleuca Dr Crawfordville, FL 32327 WO-01317709

Wakulla Annex - 110 Melaleuca Dr Crawfordville, FL 32327 WO-01300632


1/19/26 AJinerson - Email logged on WO-01317709 - Sent email back to Jean and Brandy offering to schedule tech visit for both below annual inspections on Tuesday, 2/3 with eta between 8am-10am.

Wakulla Correctional Institute - 110 Melaleuca Dr Crawfordville, FL 32327 WO-01317709

Wakulla Annex - 110 Melaleuca Dr Crawfordville, FL 32327 WO-01300632


1/19/26 AJinerson - Reassigning tech due to original assigned tech needing to cover GE Work in VA rest of the month. Assigning to next avail. cleared tech.


1/13/26 AJinerson - Discussed with tech sup to schedule Centurion cleared tech to cover northern FL Centurion inspections week of 1/19 - 1/23. Tech no longer available to travel per tech SUP during that week, as tech is needed for GE sites instead. We may be missing the SLA on the remainder of our northern FL Centurion Inspections due to this.

1/13/26 AJinerson - Jean confirmed assigned tech has clearance for this site.


1/6/26 AJinerson - Sent email to Jean asking if tech still needs to fill out clearance form if they have Level 2 Clearance on the Centurion Master List.


1/6/25 AJinreson - WO released back into RFS on 1/6 past the SLA after being placed on hold for no contact back from customer. Received FWD email regarding below.


01/06/2026 LHill-replied to email and added Abby so she can send tech info for clearance.


01/06/2026 LHill-attached clearance form to WO and to location.


01/06/2026 LHill-rec'd email from JEan Padgett-Please see attached clearance form.

See logged email.


11/14/25 AJinerson - Clearing tech name and escalating to ASM due to no customer call/email back to schedule after multiple attempts.


10/30/25 AJinerson - Call logged on WO-01306549. Called POC Brandy to follow up and schedule. Left another VM regarding scheduling. 


10/30/25 AJinerson - Call logged on WO-01306549. Called backup POC listed - Amanda Burgess and left VM regarding scheduling both inspection services.


10/30/25 AJinerson - Call logged on WO-01306549. Called Ta-Tanisha Eady, phone rang busy again.  


10/29/25 AJinerson - Email logged on WO-01306549. Sent email to multiple contacts offering to schedule both locations (same address) for Weds. 11/5 with eta between 8AM-10AM.

Wakulla RCC - 110 Melaleuca Dr Crawfordville, FL 32327

Wakulla Annex - 110 Melaleuca Dr Crawfordville, FL 32327


10/29/25 AJinerson - Call logged on WO-01306549. Called secondary contact, Stephanie Gaines 850.617.9291 - Phone rang for 1 min 19 seconds and disconnected itself with no answer/no option for VM. 


10/29/25 AJinerson - Call logged on WO-01300632. Called POC Brandy McCollough. Left VM regarding scheduling tech visit. 

🔧 Work Performed
2/3 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY / CUSTOMER - COMPLETED ANNUAL INSPECTION SERVICE OF 29 DEVICES (28 PASS - 1 FAIL) - VERIFIED ALL EQUIPMENT HAD BEEN LOCATED & ARCHIVED OLD / MISSING DEVICES - ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
2/3 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Inspection: Initial Annual Inspection Service 24 pcs https://www.ebiotrack.com/inspection.php?iid=29779

Timeline

📞
Case Linked Sep 2, 1:00 AM
Case Number: 00523636
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Sep 2, 11:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 38.0 business days
👷
2 Technician Assigned Oct 24, 5:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 52d 5h
🚨 14.9 business days
🆕
Status: Entered by Abby Jinerson Nov 14, 11:16 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 20d 19h, 0m
🚨 34.0 business days
📅
Status: Ready for Scheduling by Laura Hill Jan 6, 12:22 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 53d 1h
👷
2 Technician Assigned Jan 6, 1:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 45m
⚠️ 9.0 business days
🆕
2 Status: Entered Jan 19, 11:17 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h5A00000Hoc96QAB, Dylan Ingraham
⚠️ 7.0 business days
🗓️
2 Status: Scheduled Jan 28, 10:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-03T18:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Feb 3, 10:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 11h
🚗
Status: Tech Off Site by Dylan Ingraham Feb 3, 11:15 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 38m
1.1 business days
🔧
Status: Tech On Site by Dylan Ingraham Feb 4, 11:52 PM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
2 Labor Added Feb 5, 12:03 AM
Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 14m, 0m
2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 11:19 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 11h, 0m
1.0 business days
🧾
Invoice Created Feb 8, 10:46 PM
Invoice Number: SM-253325

Bottlenecks

Ready for Scheduling
Duration: 38.0 business days (threshold: 1.0 business days)
Exceeded by 37.0 business days
Assigned
Duration: 14.4 business days (threshold: 4.0 business hours)
Exceeded by 13.9 business days
Assigned
Duration: 8.7 business days (threshold: 4.0 business hours)
Exceeded by 8.2 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00523636
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
Feb 3, 1:00 PM
Created
Sep 2, 11:42 AM
Invoice #
SM-253325

Work Details (1)

Name Type Status Qty Amount Date
WL-03092443 Labor Open 2.5 $1,195.00 Feb 5, 12:03 AM

Details