Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300640 ↗ ServiceMax

Infusion for Health • Inspection • PSM

📍 NV Henderson — 2850 W. Horizon Ridge Suite 141, Henderson NV, 89052

Sep 2, 2025 → Nov 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (36 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Nov 22, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
51d
▶ Clock Running
Status: Assigned
Sep 2 → Nov 14, 2025
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 20, 2025
4 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 20 → Nov 22, 2025
1 business day (counted)
Running total: 56 of ? biz days used
Created: Sep 2, 2025 Completed: Nov 22, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0
Sep 2 → Nov 14 Assigned ▶ Running 51 51
Nov 14 → Nov 20 Scheduled ▶ Running 4 55
Nov 20 → Nov 22 Tech On Site ▶ Running 1 56
Dispatch 0.0d
Coordinators 56.7d
Field Work 1.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
56.7 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
0.0 days
Created: Sep 2, 2025 Due: Dec 1, 2025 Completed: Nov 22, 2025 (9 days early)
📅
57.0 days Total Age
⏱️
51.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
54.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00523601
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 27 https://www.ebiotrack.com/inspection.php?iid=29775
Priority
Standard
Origin
Email
Reason
New Case
Contact
Danielle Brown
Owner
Shelby Robinson
Created
Sep 1, 2025
Work Orders from this Case (1)
WO-01300640 (current) Invoiced
Inspection • Michael Russell
Created: Sep 2, 2025 • Closed: Nov 21, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 51.9 days stuck in "Assigned"
⏱️
Total Delay 54.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
51.9d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-14 Mburris called (805) 719-3700 and set appt 

11-14 Mburris email sent to POC

10-15 Mburris email sent to POC

🔧 Work Performed
PERFORMED INSPECTION AND CALIBRATION
🔍 Technician Findings
INSPECTION AND CALIBRATION
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 27 https://www.ebiotrack.com/inspection.php?iid=29775

Timeline

📞
Case Linked Sep 1, 7:01 AM
Case Number: 00523601
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Sep 2, 11:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Sep 2, 12:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 0m
🚨 52.0 business days
🗓️
2 Status: Scheduled Nov 14, 1:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-21T16:00:00.000+0000
2.0 business days
📅
Dispatch Scheduled by Michael Burris Nov 17, 3:49 PM
Scheduled For: 2025-11-20T17:00:00.000+0000
4.0 business days
🔧
Status: Tech On Site by Michael Russell Nov 20, 2:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
⏱️
4x Labor Added Nov 20, 3:36 PM
Type: Labor, Travel
Status: Open
Qty: 1, 3.5, 30
2.0 business days
⏱️
2 Labor Added Nov 21, 7:37 PM
Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 5h, 0m
1.5 business days
📄
2 Status: Ready to Bill Nov 24, 12:38 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 9.0 business days
🧾
Invoice Created Dec 8, 5:12 PM
Invoice Number: 247432

Bottlenecks

Assigned
Duration: 51.9 business days (threshold: 4.0 business hours)
Exceeded by 51.4 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

📞
Case 00523601
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Michael Russell
Scheduled
Nov 20, 12:00 PM
Created
Sep 2, 11:54 AM
Invoice #
247432

Work Details (5)

Name Type Status Qty Amount Date
WL-03015039 Labor Open 1 $0.00 Nov 20, 3:36 PM
WL-03015040 Labor Open 3.5 $1,245.00 Nov 20, 3:36 PM
WL-03015041 Travel Open 30 - Nov 20, 3:36 PM
WL-03015042 Travel Open 30 - Nov 20, 3:36 PM
WL-03017183 Labor Open 0.5 $0.00 Nov 21, 7:37 PM

Details