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WO-01300642 ↗ ServiceMax

Infusion for Health • Inspection • PSM

📍 MO St Louis — 2315 Dougherty Ferry Rd #103, St. Louis MO, 63122

Sep 2, 2025 → Nov 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (35 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Nov 21, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
56d
▶ Clock Running
Status: Scheduled
Sep 2 → Nov 21, 2025
56 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 56 of ? biz days used
Created: Sep 2, 2025 Completed: Nov 21, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0
Sep 2 → Sep 2 Assigned ▶ Running 0 0
Sep 2 → Nov 21 Scheduled ▶ Running 56 56
Nov 21 → Nov 21 Tech On Site ▶ Running 0 56
Dispatch 0.0d
Coordinators 57.0d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.0 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Dec 1, 2025 Completed: Nov 21, 2025 (10 days early)
📅
57.0 days Total Age
⏱️
56.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
55.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523602
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 15 https://www.ebiotrack.com/inspection.php?iid=29774
Priority
Standard
Origin
Email
Reason
New Case
Contact
Heather Paul
Owner
Shelby Robinson
Created
Sep 1, 2025
Work Orders from this Case (1)
WO-01300642 (current) Invoiced
Inspection • Blake Ward
Created: Sep 2, 2025 • Closed: Nov 21, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 56.8 days stuck in "Scheduled"
⏱️
Total Delay 55.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
56.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/2 KKelch scheduled per logged email from Allison

9/2 KKelch sent Heather an email for scheduling

🔧 Work Performed
Completed Annual Equipment Electrical Safety Test And Calibration Service on 16 pieces of equipment.
🔍 Technician Findings
Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 15 https://www.ebiotrack.com/inspection.php?iid=29774

Timeline

📞
Case Linked Sep 1, 7:01 AM
Case Number: 00523602
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
4 Work Order Created Sep 2, 11:57 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Kaitlyn Kelch
Technician: Blake Ward
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
🗓️
▶
2 Status: Scheduled Sep 2, 1:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-21T15:00:00.000+0000
🚨 57.0 business days
🔧
Status: Tech On Site by Blake Ward Nov 21, 10:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 79d 22h
🚗
▶
2 Travel Added Nov 21, 12:08 PM
Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.75
⏱️
▶
2 Labor Added Nov 21, 12:14 PM
Labor Added → Status: Completed
✔️
Status: Completed by Blake Ward
From: Tech On Site
To: Completed
Duration in Previous: 1h 33m
🏁
Status: Closed by Blake Ward Nov 21, 5:01 PM
From: Completed
To: Closed
Duration in Previous: 4h 46m
⏳ 1.9 business days
📄
▶
2 Status: Ready to Bill Nov 24, 12:41 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 9.0 business days
🧾
Invoice Created Dec 8, 5:12 PM
Invoice Number: 247433

Bottlenecks

Scheduled
Duration: 56.8 business days (threshold: 2.0 business days)
Exceeded by 54.8 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

📞
Case 00523602
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Blake Ward
Scheduled
Nov 21, 10:00 AM
Created
Sep 2, 11:57 AM
Invoice #
247433

Work Details (3)

Name Type Status Qty Amount Date
WL-03016295 Travel Open 30 - Nov 21, 12:08 PM
WL-03016302 Labor Open 1.75 $1,245.00 Nov 21, 12:12 PM
WL-03016303 Labor Open 0.5 $0.00 Nov 21, 12:14 PM

Details