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WO-01300644 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Columbia Annex — 216 SE Corrections Way, Lake City FL, 32025

Sep 2, 2025 → Nov 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (24 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
41d
▶ Clock Running
Status: Canceled
Sep 2 → Oct 30, 2025
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 41 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 5, 2025
4 business days (counted)
Running total: 45 of ? biz days used
Created: Sep 2, 2025 Completed: Nov 5, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0
Sep 2 → Oct 30 Canceled ▶ Running 41 41
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 41
Oct 30 → Oct 30 Assigned ▶ Running 0 41
Oct 30 → Nov 5 Scheduled ▶ Running 4 45
Dispatch 0.0d
Coordinators 5.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.4 days
Over SLA
Billing
0.0 days
Created: Sep 2, 2025 Due: Nov 28, 2025 Completed: Nov 5, 2025 (23 days early)
📅
46.0 days Total Age
⏱️
41.4d in Canceled Longest Stage
🔄
8 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523641
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service 22 pieces https://www.ebiotrack.com/inspection.php?iid=29784
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tracy O'Neal
Owner
Leona Coonrod
Created
Sep 2, 2025
Work Orders from this Case (1)
WO-01300644 (current) Invoiced
Inspection • Yves Dessin
Created: Sep 2, 2025 • Closed: Nov 5, 2025
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 41.4 days stuck in "Canceled"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Canceled
41.4d
Assigned
0.0d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/025 AJinerson - Received email back from POC Allie asking for Annex to be serviced during same visit.

Sent email back to Allie confirming scheduling the below:

1st stop: Columbia CI - WO-01306551

2nd stop: Columbia Annex - WO-01300644


10/30/25 AJinerson - Customer scheduled on WO-01306551 for 11/5. This site is at the same location/address. Confirmed with customer and ASM to proceed with scheduling both WOs (reopening this and scheduling for same visit)

All email correspondence on WO-01306551


9/2/25 AJinerson - WO created 9/2 with SLA of 1/1/25 (past due) but site already had their annual inspection done in January, 2025 on WO-01213897.

Chatter to ASM on how to proceed/if WO needed yet.

🔧 Work Performed
Arrived at site Inspected and calibration verified 27 devices All 27 devices passed Returned devices back to service
🔍 Technician Findings
Arrived at site Inspected and calibration verified 27 devices All 27 devices passed Returned devices back to service
⚠️ Problem Description
Inspection: Initial Annual Inspection Service 22 pieces https://www.ebiotrack.com/inspection.php?iid=29784

Timeline

📞
Case Linked Sep 2, 1:00 AM
Case Number: 00523641
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Sep 2, 11:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚫
Status: Canceled by Dylan Nakoff Sep 2, 4:27 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 4h 28m
🚨 41.9 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Oct 30, 12:58 PM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 57d 20h
👷
4 Technician Assigned Oct 30, 4:44 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 45m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-05T19:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 2m
4.9 business days
⏱️
3x Labor Added Nov 5, 2:48 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1, 45
✔️
Status: Completed by Yves Dessin Nov 5, 3:33 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 23h, 0m
3.0 business days
📄
2 Status: Ready to Bill Nov 7, 12:22 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.0 business days
🧾
Invoice Created Nov 10, 4:34 PM
Invoice Number: SM-246009

Bottlenecks

Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00523641
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
Nov 5, 2:00 PM
Created
Sep 2, 11:59 AM
Invoice #
SM-246009

Work Details (3)

Name Type Status Qty Amount Date
WL-02997268 Labor Open 2 $1,195.00 Nov 5, 2:48 PM
WL-02997269 Labor Open 1 $0.00 Nov 5, 2:48 PM
WL-02997270 Travel Open 45 - Nov 5, 2:48 PM

Details