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WO-01300662 ↗ ServiceMax

BRACKETT FUNERAL HOME • Preventive Maintenance • PSM

📍 Brackett Funeral Home — 29 Federal Street, Brunswick ME, 04011

Sep 2, 2025 → Sep 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (5 biz days early)
Active: 15 biz days
🕐 Clock stopped: Invoiced (Sep 23, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Sep 2 → Sep 8, 2025
4 business days (counted)
Running total: 4 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 23, 2025
11 business days (counted)
Running total: 15 of ? biz days used
Created: Sep 2, 2025 Invoiced: Sep 23, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0
Sep 2 → Sep 8 Assigned ▶ Running 4 4
Sep 8 → Sep 23 Scheduled ▶ Running 11 15
Dispatch 0.0d
Coordinators 16.8d
Field Work 0.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
16.8 days
Over SLA
Field Work
0.7 days
Created: Sep 2, 2025 Due: Sep 30, 2025 Completed: Sep 23, 2025 (7 days early)
📅
15.8 days Total Age
⏱️
11.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
14.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523654
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM 2 pcs https://www.ebiotrack.com/inspection.php?iid=29797
Priority
Standard
Origin
Email
Reason
New Case
Contact
Julia White
Owner
Jessica Sells
Created
Sep 2, 2025
Work Orders from this Case (1)
WO-01300662 (current) Invoiced
Preventive Maintenance • Paul Bonang Jr
Created: Sep 2, 2025 • Closed: Sep 23, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 11.9 days stuck in "Scheduled"
⏱️
Total Delay 14.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
4.7d / 0.5d SLA
Scheduled
11.9d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/8 KSmith -- Scheduled for 9/23 with Kris

9/8 KSmith -- Followed up with Kris to see if they are ready to schedule

9/4 KSmith -- Per Kris, "I am confirming with one of our funeral directors to see when it would be best for you to visit us."

9/4 KSmith -- Sent email to schedule for 9/23

9/3 KSmith -- Sent email to schedule for 9/23

9/2 KSmith -- Sent email to schedule for 9/23

🔧 Work Performed
Ferno Washington Inc - Model 24 Serial #: L-271698 - Asset ID: 13272978 Ferno Washington Inc - Model 24 Serial #: J-70544 - Asset ID: 13272977
⚠️ Problem Description
Inspection: Annual Equipment PM 2 pcs https://www.ebiotrack.com/inspection.php?iid=29797

Timeline

📞
Case Linked Sep 2, 1:01 AM
Case Number: 00523654
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 2, 12:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 2, 2:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 33m
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Sep 8, 1:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-23T15:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 15, 10:49 AM
Scheduled For: 2025-09-23T17:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Paul Bonang Sep 23, 1:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 23h
⏱️
▶
2 6x Labor Added Sep 23, 6:37 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 5h 33m
📄
Status: Ready to Bill by Diane Patton Sep 24, 5:06 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 22h 28m, 0m
🚨 15.9 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-241922

Bottlenecks

Assigned
Duration: 4.7 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business days
Scheduled
Duration: 11.9 business days (threshold: 2.0 business days)
Exceeded by 9.9 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

📞
Case 00523654
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Paul Bonang Jr
Scheduled
Sep 23, 1:00 PM
Created
Sep 2, 12:30 PM
Invoice #
SM-241922

Work Details (6)

Name Type Status Qty Amount Date
WL-02946517 Labor Open 0.5 $0.00 Sep 23, 6:37 PM
WL-02946518 Labor Open 0.5 $0.00 Sep 23, 6:37 PM
WL-02946519 Labor Open 1.75 $0.00 Sep 23, 6:37 PM
WL-02946520 Travel Open 106 $0.00 Sep 23, 6:37 PM
WL-02946521 Labor Open 4.25 $0.00 Sep 23, 6:37 PM
WL-02946522 Travel Open 200 $0.00 Sep 23, 6:37 PM

Details