Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300664 ↗ ServiceMax

ANNAVILLE FIRE DEPARTMENT - NUECES COUNTY EMS #1 • Preventive Maintenance • PSM

📍 Annaville FD - Nueces County - 3879 CR — 3879 County Rd. 61, Robstown TX, 78380

Sep 2, 2025 → Sep 22, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (6 biz days early)
Active: 14 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 22, 2025
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 14 of ? biz days used
Created: Sep 2, 2025 Completed: Sep 22, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0
Sep 2 → Sep 2 Assigned ▶ Running 0 0
Sep 2 → Sep 22 Scheduled ▶ Running 14 14
Sep 22 → Sep 22 Tech On Site ▶ Running 0 14
Sep 22 → Sep 22 04-Scheduled ▶ Running 0 14
Dispatch 0.0d
Coordinators 14.9d
Field Work 0.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
14.9 days
Over SLA
Field Work
0.8 days
Created: Sep 2, 2025 Due: Sep 30, 2025 Completed: Sep 22, 2025 (8 days early)
📅
14.9 days Total Age
⏱️
14.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
13.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00523652
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=29795
Priority
Standard
Origin
Email
Reason
New Case
Contact
Stephanie Simmons
Owner
Jessica Sells
Created
Sep 2, 2025
Work Orders from this Case (1)
WO-01300664 (current) Invoiced
Preventive Maintenance • Anthony Wirth
Created: Sep 2, 2025 • Closed: Sep 22, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 14.9 days stuck in "Scheduled"
⏱️
Total Delay 13.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
14.9d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
04-Scheduled
0.0d
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/17 KKelch rescheduled per attached email from Stephanie. Please see screenshot in notes on WO-01300649

9/17 KKelch sent Stephanie an email for rescheduling as the FSE has a gap in his calendar for 9/24 between 9 and 10 am. Email logged on WO-01300649

9/2 KKelch called Stephanie to schedule for 9/29 between 9 and 10 am. Customer confirmed. Call logged on WO-01300659

🔧 Work Performed
Annual Equipment PM
🔍 Technician Findings
Found no issues
⚠️ Problem Description
Inspection: Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=29795

Timeline

📞
Case Linked Sep 2, 1:01 AM
Case Number: 00523652
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 2, 12:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Sep 2, 12:57 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 22m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-29T14:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 17, 12:50 PM
Scheduled For: 2025-09-22T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Anthony Wirth Sep 22, 12:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 23h
⏱️
▶
2 4x Labor Added Sep 22, 6:40 PM
4x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 5h 58m
✔️
▶
2 Status: Completed Sep 22, 6:46 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Anthony Wirth
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Diane Patton Sep 23, 10:03 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 15h 15m, 0m
🚨 33.0 business days
🧾
Invoice Created Nov 7, 10:00 AM
Invoice Number: SM-241761

Bottlenecks

Scheduled
Duration: 14.9 business days (threshold: 2.0 business days)
Exceeded by 12.9 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours

🔗 Related Artifacts

📞
Case 00523652
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Anthony Wirth
Scheduled
Sep 22, 10:00 AM
Created
Sep 2, 12:35 PM
Invoice #
SM-241761

Work Details (4)

Name Type Status Qty Amount Date
WL-02945055 Labor Open 1 $0.00 Sep 22, 6:40 PM
WL-02945056 Labor Open 3 $0.00 Sep 22, 6:40 PM
WL-02945057 Travel Open 168 $0.00 Sep 22, 6:40 PM
WL-02945058 Labor Open 0.25 $0.00 Sep 22, 6:40 PM

Details