2/20/26 RBerry- Updated due date. WO was on hold from Sept - Feb. Updated serviced date to match work details.
2/9 KKelch scheduled per logged email form Karen
2/9 KKelch sent an email for scheduling
2/3 KKelch called Karen to schedule for 2/16 between 12 and 2 pm. Sat on hold for 10 minutes, sent email.
02/02/2026 DNakoff - POC Updated
10/8 KKelch placed on hold due to 3 failed attempts to schedule
9/22 KKelch sent Melissa an email for scheduling
9/8 KKelch sent Melissa an email for scheduling
9/2 KKelch called Melissa to schedule for 11/11 between 9 and 10 am. Left VM, sent email.
🔧Work Performed
- Inspected equipment found in every exam room
- inspected equipment found in labs
- inspected equipment found in nurse stations
- inspected equipment found in hallways
- inquired of staff where any other equipment might be found
- confirmed with staff that all equipment that is in use has been inspected
- informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 84
https://www.ebiotrack.com/inspection.php?iid=29802
📧
Email:RE: EMSAR Request for service at Conviva SPID
Completed Feb 9, 2026
From: kwinkelmann@convivasolutions.com
To: kaitlyn.kelch@emsar.com
Do you have any other time, I will be out of the building on 2/18 and 2/19. If I don’t need to be here the 18th would be fine.Thanks,Karen Karen WinkelmannCenter AdministratorConviva - SPID 5317 S Padre Island Dr Corpus Christi, TX 78411O 361-724-3442 From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com> Sent: Monday, February 9, 2026 3:08 PMTo: Karen Winkelmann <kwinkelmann@convivasolutions.com>Subject: Re: EMSAR Request for se
📧
Email: EMSAR Request for service at Conviva SPID
Completed Feb 9, 2026
To: kwinkelmann@convivasolutions.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Conviva SPID
Body:
Hi Karen Winkelman,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Conviva SPID. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 2/16 with an arrival window between 12 and 2 pm. Please let us know if this works
📧
Email: EMSAR Request for service at Conviva SPID
Completed Feb 3, 2026
To: kwinkelmann@convivasolutions.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Conviva SPID
Body:
Hi Karen Winkelman,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Conviva SPID. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 2/16 with an arrival window between 12 and 2 pm. Please let us know if this works
📋
Outbound to +13617243442
Completed Feb 3, 2026
2/3 KKelch called Karen to schedule for 2/16 between 12 and 2 pm. Sat on hold for 10 minutes, sent email.
📧
Email: EMSAR Request for service at Conviva SPID
Completed Sep 22, 2025
To: mbenavente@convivasolutions.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Conviva SPID
Body:
Hi Melissa Benavente,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Conviva SPID. This inspection is due in November, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 11/24 with an arrival window between 9 and 10 am. Ple
📧
Email: EMSAR Request for service at Conviva SPID
Completed Sep 8, 2025
To: mbenavente@convivasolutions.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Conviva SPID
Body:
Hi Melissa Benavente,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Conviva SPID. This inspection is due in November and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 11/11 with an arrival window between 9 and 10 am. Plea
📧
Email: EMSAR Request for service at Conviva SPID
Completed Sep 2, 2025
To: mbenavente@convivasolutions.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Conviva SPID
Body:
Hi Melissa Benavente,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Conviva SPID. This inspection is due in November, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 11/11 with an arrival window between 9 and 10 am. Ple
📋
Outbound to +13612284903
Completed Sep 2, 2025
9/2 KKelch called Melissa to schedule for 11/11 between 9 and 10 am. Left VM, sent email.
📋
Outbound to Unknown
Completed Sep 2, 2025
📅
WO-01300669 - Inspection - Corpus Christi - Conviva SPID
Feb 18, 2026 10:00am – 4:00pm
Work Order: WO-01300669
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva SPID
Address: 5317 South Padre Island Drive, Corpus Christi, TX 78411
Manufacturer:
Model #:
Serial #:
Contact Name: Karen Winkelman
Contact Phone: 361-724-3442
Contact Email: kwinkelmann@con
Timeline
📞
Case Linked Sep 2, 7:00 AM
Case Number:00523661
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
4
Work Order Created Sep 2, 12:54 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
Technician Assigned by Kaitlyn Kelch
Technician:Anthony Wirth
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:3m
🚨27.0 business days
🆕
Status: Entered by Kaitlyn KelchOct 8, 10:15 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:35d 21h, 0m
🚨77.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffFeb 2, 2:03 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:117d 4h
👷
▶
2
Technician Assigned Feb 3, 11:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:20h 57m
👷
Technician Assigned by Kaitlyn KelchFeb 3, 12:15 PM
Technician:Arturo Diaz
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Feb 9, 4:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-18T15:00:00.000+0000
💵
2x Expenses Added Feb 9, 4:28 PM
Type:Expenses
Status:Open
Qty:1
⚠️6.9 business days
🔧
▶
2
Status: Tech On Site Feb 18, 11:54 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Expenses, Travel
Status:Open
Qty:3.5, 1, 175
⏱️
2x Labor Added Feb 18, 5:45 PM
Type:Labor
Status:Open
Qty:5, 0.5
🚗
▶
3
Status: Tech Off Site Feb 19, 12:03 AM
Status: Tech Off Site → Status: Completed → Status: Closed
✔️
Status: Completed by Arturo Diaz
From:Tech Off Site
To:Completed
Duration in Previous:2m
🏁
Status: Closed by Arturo Diaz
From:Completed
To:Closed
Duration in Previous:1m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 20, 6:14 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 18h, 0m
⏳1.7 business days
🧾
Invoice Created Feb 23, 3:32 PM
Invoice Number:SM-254624
Bottlenecks
Assigned
Duration: 26.9 business days (threshold: 4.0 business hours)
Exceeded by 26.4 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)