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WO-01300671 ↗ ServiceMax

Suvida Healthcare • Inspection • PSM

📍 Suvida Healthcare-Mesquite — 1835 N. Galloway, Mesquite TX, 75149

Sep 2, 2025 → Oct 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (19 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Sep 2 → Oct 29, 2025
40 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 40 of ? biz days used
Created: Sep 2, 2025 Completed: Oct 29, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0
Sep 2 → Sep 2 Assigned ▶ Running 0 0
Sep 2 → Oct 29 Scheduled ▶ Running 40 40
Oct 29 → Oct 29 Tech On Site ▶ Running 0 40
Dispatch 0.0d
Coordinators 40.9d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.9 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Nov 1, 2025 Completed: Oct 29, 2025 (3 days early)
📅
40.9 days Total Age
⏱️
40.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
39.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523642
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service 40 pieces https://www.ebiotrack.com/inspection.php?iid=29785
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kiara Montano
Owner
Leona Coonrod
Created
Sep 2, 2025
Work Orders from this Case (1)
WO-01300671 (current) Invoiced
Inspection • Zachary Stieben
Created: Sep 2, 2025 • Closed: Oct 29, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 40.8 days stuck in "Scheduled"
⏱️
Total Delay 39.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
40.8d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/2 KKelch scheduled per logged email from Kiara

9/2 KKelch called Kiara to schedule for 10/27 between 9 and 10 am. Left VM, sent email.

🔧 Work Performed
Inspected 47 pieces of equipment. Completed EBT inspection report.
🔍 Technician Findings
10/29/2025 Zachary Stieben arrived on site. Found 47 pieces of equipment to be inspected.
⚠️ Problem Description
Inspection: Initial Annual Inspection Service 40 pieces https://www.ebiotrack.com/inspection.php?iid=29785

Timeline

📞
Case Linked Sep 2, 1:00 AM
Case Number: 00523642
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 2, 1:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 2, 1:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 29m
🗓️
▶
2 Status: Scheduled Sep 2, 1:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-29T14:00:00.000+0000
🚨 41.0 business days
🔧
Status: Tech On Site by Zachary Stieben Oct 29, 8:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 56d 19h
✔️
Status: Completed by Zachary Stieben Oct 29, 12:33 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 34m
🚗
▶
3 Travel Added Oct 29, 2:12 PM
Travel Added → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 3.5
🏁
Status: Closed by Zachary Stieben
From: Completed
To: Closed
Duration in Previous: 1h 41m
📄
▶
2 Status: Ready to Bill Oct 30, 9:38 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 31, 3:41 PM
Invoice Number: SM-245121

Bottlenecks

Scheduled
Duration: 40.8 business days (threshold: 2.0 business days)
Exceeded by 38.8 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours

🔗 Related Artifacts

📞
Case 00523642
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Zachary Stieben
Scheduled
Oct 29, 10:00 AM
Created
Sep 2, 1:05 PM
Invoice #
SM-245121

Work Details (3)

Name Type Status Qty Amount Date
WL-02988097 Travel Open 22 - Oct 29, 2:12 PM
WL-02988103 Labor Open 0.75 $0.00 Oct 29, 2:13 PM
WL-02988104 Labor Open 3.5 $1,542.60 Oct 29, 2:13 PM

Details