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WO-01300674 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - Columbia — 2738 Decker Blvd, Columbia SC, 29206

Sep 2, 2025 → Nov 6, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (25 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
45d
▶ Clock Running
Status: Assigned
Sep 2 → Nov 5, 2025
45 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 6, 2025
1 business day (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 46 of ? biz days used
Created: Sep 2, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 2 Ready for Scheduling ▶ Running 0 0
Sep 2 → Nov 5 Assigned ▶ Running 45 45
Nov 5 → Nov 6 Scheduled ▶ Running 1 46
Nov 6 → Nov 6 Tech On Site ▶ Running 0 46
Dispatch 0.0d
Coordinators 47.9d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Dec 1, 2025 Completed: Nov 6, 2025 (25 days early)
📅
46.9 days Total Age
⏱️
45.6d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
46.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523662
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 41 https://www.ebiotrack.com/inspection.php?iid=29805
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Branton
Owner
Shelby Robinson
Created
Sep 2, 2025
Work Orders from this Case (1)
WO-01300674 (current) Invoiced
Inspection • Eric Colon
Created: Sep 2, 2025 • Closed: Nov 6, 2025
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 45.6 days stuck in "Assigned"
⏱️
Total Delay 46.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
45.6d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/5 MOwens Sent email to Kashena to change the schedule visit to Tomorrow 11/6 from 11am -3pm.

11/05/2025 SRobinson- Per Sarah Branton she is not affilated with this location.

11/5 MOwens Hannah replied back that Kashena D Berry is the POC now to schedule the inspection visit. Replied back scheduling the visit for Mon. 11/10 from 9-1pm.

11/4 MOwens Called number listed for Sarah. Wrong number. Sent an email to Hannah Stark who I worked with last year to schedule.

🔧 Work Performed
11/6/25- EColon- Inspected 44 items, archived 3 items, and failed 2 items. Inspection complete
🔍 Technician Findings
Annual Inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 41 https://www.ebiotrack.com/inspection.php?iid=29805

Timeline

📞
Case Linked Sep 2, 7:00 AM
Case Number: 00523662
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 2, 1:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 2, 3:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 3m
🚨 46.0 business days
📅
▶
2 Dispatch Scheduled Nov 5, 10:10 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 63d 19h
📅
Dispatch Scheduled by Melissa Owens Nov 5, 4:42 PM
Scheduled For: 2025-11-06T16:00:00.000+0000
⏱️
4x Labor Added Nov 6, 2:13 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 3.5, 15, 6.7
⏱️
▶
3 Labor Added Nov 6, 2:51 PM
Labor Added → Status: Tech On Site → Status: Completed
🔧
Status: Tech On Site by Eric Colon
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 4h
✔️
Status: Completed by Eric Colon
From: Tech On Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Eric Colon Nov 6, 3:01 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Nov 10, 12:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Nov 11, 4:30 PM
Invoice Number: SM-246099

Bottlenecks

Assigned
Duration: 45.6 business days (threshold: 4.0 business hours)
Exceeded by 45.1 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00523662
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Eric Colon
Scheduled
Nov 6, 11:00 AM
Created
Sep 2, 1:08 PM
Invoice #
SM-246099

Work Details (5)

Name Type Status Qty Amount Date
WL-02998608 Labor Open 0.5 $0.00 Nov 6, 2:13 PM
WL-02998609 Labor Open 3.5 $1,292.00 Nov 6, 2:13 PM
WL-02998610 Travel Open 15 - Nov 6, 2:13 PM
WL-02998611 Travel Open 6.7 - Nov 6, 2:13 PM
WL-02998658 Labor Open 0.5 $0.00 Nov 6, 2:51 PM

Details