Q-00029744
Our Medic, which I discussed with your tech last week is having a charging system fault and we believe the internal battery is bad on the trolley. I need an estimate to replace that battery please and thank you!
The Serial Number of the trolley is 151139094
Part needed
1ea 6390-001-468
9/16/2025 CRamen Logged email confirming Monday 9/22/2025 with an arrival window between8-10am.
9/16/2025 CRamen left a vm for a returned call to schedule. Logged email requesting Monday 9/22/2025 with an arrival window between8-10am. Placeholder set
9/16/2025 CRamen delivered today.
9/15/2025 CRamen parts have not shipped as of yet.
9/11/2025 Sramen - updated due date. Parts are ready and WO was assigned so parts should ship out today. Due date may need further adjustment when tracking is available.
🔧Work Performed
replaced trolley battery; tightened the hydraulic resivoir bracket around pump resivoir; removed the next; insulated the bare wire to keep it from being exposed; cleaned hydraulic leak on trolley and floor; checked unit for proper operation
🔍Technician Findings
trolley battery 6.89 vdc; hydraulic leak on trolley; a nest of some kind within the trolley; wires bare;
⚠️Problem Description
Q-00029744
Our Medic, which I discussed with your tech last week is having a charging system fault and we believe the internal battery is bad on the trolley. I need an estimate to replace that battery please and thank you!
The Serial Number of the trolley is 151139094
Part needed
1ea 6390-001-468 https://www.ebiotrack.com/workorder.php?wo=67920
📄Description
Stryker 6390 Power-LOAD Fastener System
📧
Email:RE: [EXTERNAL] EMSAR Request for service at Veterans Affairs Fire Department (Email to schedule service)
Completed Sep 16, 2025
From: Michael.Menendez2@va.gov
To: cramen@emsar.com
Cc: Luke.Wasick@va.gov
Monday the 22nd will be fine. Thank you! Mike MenendezDeputy Chief (FF/EMT)VAFD, Chillicothe OH.740-772-7161 (FD)740-542-9786 (Cell) From: Charles Ramen <cramen@emsar.com> Sent: Tuesday, September 16, 2025 1:40 PMTo: Menendez, Michael <Michael.Menendez2@va.gov>Subject: [EXTERNAL] EMSAR Request for service at Veterans Affairs Fire Department (Email to schedule service) Hi Mike Menendez,I hope you’re doing well. I’
📧
Email: EMSAR Request for service at Veterans Affairs Fire Department (Email to schedule service)
Completed Sep 16, 2025
To: michael.menendez2@va.gov
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Veterans Affairs Fire Department (Email to schedule service)
Body:
Hi Mike Menendez,
I hope you’re doing well. I’m reaching out to schedule a service appointment for repair on your Stryker 6390 Powerload
Here’s the location information we have on file:
Location:
Veterans Affairs Fire Department
17273 St Rt 104
Chillicothe, OH 45601
Contact:
Mike Menendez
740-656-6726
We cur
📋
Outbound to +17406566726
Completed Sep 16, 2025
9/16/2025 CRamen left a vm for a returned call to schedule.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 3, 2025
To: michael.menendez2@va.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01300701Location: Veterans Affairs Fire DepartmentAddress: 17273 St Rt 104 Chillicothe, OH 45601Device: 6390 Power - LOAD 2308012700107Problem Description: Q-00029744
Our Medic, which
📅
WO-01300701 - Repair - 6390 Power - LOAD - Chillicothe - Veterans Affairs Fire Department
Sep 22, 2025 8:00am – 9:00am
Work Order: WO-01300701
Account: VETERANS AFFAIRS FIRE DEPARTMENT
Customer Case Number:
Location: Veterans Affairs Fire Department
Address: 17273 St Rt 104, Chillicothe, OH 45601
Manufacturer: Stryker Medical EMS
Model #: 6390 Power - LOAD
Serial #: 2308012700107
Contact Name: Mike Menendez
Contact
JPG
insulated wire on piston
Sep 22, 2025
JPG
SN
Sep 22, 2025
JPG
battery new w.vdc
Sep 22, 2025
JPG
Hydraulic leak
Sep 22, 2025
JPG
Nest inside trolley
Sep 22, 2025
JPG
hydraulic leak inside trolley
Sep 22, 2025
JPG
battery old
Sep 22, 2025
JPG
exposed wires on hydraulic piston
Sep 22, 2025
MOV
trolley charging
Sep 22, 2025
JPG
battery old vdc
Sep 22, 2025
Timeline
📞
Case Linked Aug 26, 9:51 AM
Case Number:00522067
Subject:Needs Quote
Status:Closed
⚠️5.0 business days
📋
▶
2
Work Order Created Sep 2, 2:07 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Sep 2, 2:16 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:9m
⚠️7.0 business days
📅
Status: Ready for Scheduling by Kirsten WallsSep 10, 1:13 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:7d 22h
👷
▶
2
Status: Assigned Sep 11, 9:42 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Lawrence Yoder
Technician:Scott R Roberts
⏳3.0 business days
💵
2x Expenses Added Sep 15, 3:46 PM
Type:Expenses, Parts
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Sep 16, 2:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-09-22T13:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Charles RamenSep 18, 12:54 PM
Scheduled For:2025-09-22T12:00:00.000+0000
📅
Dispatch Scheduled by Charles RamenSep 18, 1:02 PM