Midmark Service Request Dispatch Authorization - WO-00100141
Closed
Travel Zone 1
PROBLEM SUMMARY
PM NWD 2YR
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer.
DISPATCH ITEMS
Serial # V101056 Item M9-022
ITEM DESCRIPTION
RITTER M9 ULTRACLAVE 115V
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 723751 002-10250-00 1.00000
9/23/25 NSuarez the SRA attached is not for this work order look like this form is for customer case SR 1252952 123582 That is for work order WO-01196341 please fill out form attached by Shelby Robinson on 9/02 that has the correct information for this work order please don't use other SRA use the one attached by dispatch.
9/19/2025 NSuarez this is missing the PM Checklist please attach.
9/18 NSuarez sent message to Yecenia to place this work order to Billing Corrections, I need to update labor from Repair to PM, Customer was informed a new invoice would be sent with the correct amount.
9-9 Mburris email from POC to set
9-8 Mburris email sent to POC
09/03/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250375272967
9-3 Mburris called LM on Vmail
9-3 Mburris email sent to POC
9-2 Mburris email sent to POC
09/02/2025 SRobinson- Called Marylyn Hagerty, 949-933-2620. It went to voicemail, LM with WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
performed pm service,used the pm parts .kit provided by midmark,service complete
🔍Technician Findings
unit needs pm service
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
PM NWD 2YR
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer.
DISPATCH ITEMS
Serial # V101056 Item M9-022
ITEM DESCRIPTION
RITTER M9 ULTRACLAVE 115V
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 723751 002-10250-00 1.00000
Email:Re: EMSAR Request for service at California Cosmetic Medical Inst (Email to schedule service)
Completed Sep 9, 2025
From: contact@californiacosmetic.com
To: michael.burris@emsar.com
This works. I will put it on the calendar. Thank you
California Cosmetic Medical Institute
27725 Santa Margarita Parkway #141
Mission Viejo, CA 92691
949-305-1200
________________________________
From: Michael Burris <michael.burris@emsar.com>
Sent: Monday, September 8, 2025 12:37 PM
To: California Cosmetic <contact@californiacosmetic.com>
Subject: EMSAR Request for service at California Cosmetic Medical Inst (Email to schedule se
📧
Email: EMSAR Request for service at California Cosmetic Medical Inst (Email to schedule service)
Completed Sep 8, 2025
To: contact@californiacosmetic.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at California Cosmetic Medical Inst (Email to schedule service)
Body:
Hi Marylyn Hagerty,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Autoclave.
We currently have availability on 9-16 wi
📧
Email: EMSAR Request for service at California Cosmetic Medical Inst (Email to schedule service)
Completed Sep 3, 2025
To: contact@californiacosmetic.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at California Cosmetic Medical Inst (Email to schedule service)
Body:
Hi Marylyn Hagerty,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Autoclave- Midmark M9 (Series) (-001 thru -042) Self Contained Steam Sterilizer.
Here’s the location information we have on file:
Location:
California Cosmetic Medical Inst
27725 Santa Margari
📋
Outbound to +19499332620
Completed Sep 3, 2025
9-3 Mburris LM on Vmail of POC
📧
Email: EMSAR Request for service at California Cosmetic Medical Inst (Email to schedule service)
Completed Sep 2, 2025
To: contact@californiacosmetic.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at California Cosmetic Medical Inst (Email to schedule service)
Body:
Hi Marylyn Hagerty,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Midmark M9 (Series) (-001 thru -042) Self Contained Steam Sterilizer. Autoclave
Here’s the location information we have on file:
Location:
California Cosmetic Medical Inst
27725 Santa Margarita
📋
Outbound to +19499332620
Completed Sep 2, 2025
09/02/2025 SRobinson- Called Marylyn Hagerty, 949-933-2620. It went to voicemail, LM with WO# and advised a coordinator will be reaching out to schedule.
📅
WO-01300710 - Preventive Maintenance - M9 (Series) Sterilizer - Mission Viejo - California Cosmetic Medical Inst
Sep 16, 2025 4:00pm – 6:30pm
Work Order: WO-01300710
Account: MIDMARK
Customer Case Number: SR 1448132 WO-00100141
Location: California Cosmetic Medical Inst
Address: 27725 Santa Margarita Pkwy Suite 141, Mission Viejo, CA 92691-6704
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V101056
Contact Name: Marylyn H
PDF
SRA_WO-00100141_ver1
Sep 2, 2025
PDF
midmark cal cosmetic 9-16-25
Sep 22, 2025
PDF
midmark california cosmetics 9-16-25
Sep 24, 2025
Timeline
📞
Case Linked Sep 2, 11:09 AM
Case Number:00523767
Subject:Midmark Service Request Dispatch Authorization - WO-00100141
Status:Closed
📋
▶
2
Work Order Created Sep 2, 2:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Sep 2, 3:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:35m
⏳2.0 business days
🆕
▶
2
Status: Entered Sep 3, 5:02 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Rene Yescas
⏳4.9 business days
🗓️
▶
2
Status: Scheduled Sep 9, 10:09 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-09-16T20:00:00.000+0000
⚠️6.0 business days
⏱️
▶
2
5x Labor Added Sep 16, 11:09 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:7d 13h, 0m
📄
▶
2
Status: Ready to Bill Sep 17, 5:56 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.8 business days
💵
Status: Billing Review by Yecenia CamposSep 18, 8:32 PM
From:Invoiced
To:Billing Review
Duration in Previous:1d 2h
✏️
Status: WO Correction Needed by Nancy SuarezSep 19, 8:17 AM
From:Billing Review
To:WO Correction Needed
Duration in Previous:11h 44m
⏳2.0 business days
🏁
Status: Closed by Rene YescasSep 22, 11:44 PM
From:WO Correction Needed
To:Closed
Duration in Previous:3d 15h
📄
Status: Ready to Bill by Nancy SuarezSep 23, 12:05 PM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:12h 21m, 0m
✏️
Status: WO Correction Needed by Nancy SuarezSep 23, 12:13 PM
From:Invoice Pending
To:WO Correction Needed
Duration in Previous:7m
🏁
Status: Closed by Rene YescasSep 24, 12:57 AM
From:WO Correction Needed
To:Closed
Duration in Previous:12h 43m
💰
Status: Invoiced by Nancy SuarezSep 24, 10:42 AM
From:Closed
To:Invoiced
Duration in Previous:9h 45m
🚨38.0 business days
🧾
Invoice Created Nov 18, 2:45 PM
Invoice Number:SM-241781
Bottlenecks
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)