Total Delay101.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
58.6d / 0.5d SLA
Scheduled
18.6d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
2.3d / 2.0d SLA
Reschedule
17.8d / 2.0d SLA
On Hold
2.0d
Closed
2.3d / 1.0d SLA
Billing Review
0.5d / 2.0d SLA
Ready to Bill
12.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/26/26 DPatton - does this WO need to go back to Reschedule status?
1-20 Mburris sent chatter to account manager
12-19 JMorris: Site closed, no one available. Setting up for rescheduling
12-3 Mburris site and was told was calling MS
12-01 JMorris: Site closed, waited until 1100 for someone to show. Called Amy (contact number) but she will be out until Wednesday.
11-24 Mburris called site set appt with Amy
11-10 Mburris called site LM on Vmail
🔧Work Performed
Location closed both attempts to inspect. Per M. Burris close WO.
🔍Technician Findings
Location closed, unable to schedule inspection.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
45 pcs
https://www.ebiotrack.com/inspection.php?iid=29826
📧
Email: EMSAR Request for service at Vera Whole Health - Downtown Portland
Completed Dec 12, 2025
To: christopherc@verawholehealth.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Vera Whole Health - Downtown Portland
Body:
Hi Practice Manager Vera Whole Health - Downtown Portland,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Vera Whole Health - Downtown Portland. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availabi
📋
Outbound to +12283861192
Completed Dec 10, 2025
📋
Outbound to +12283861192
Completed Dec 3, 2025
12-3 Mburris site and was told was calling MS
📋
Outbound to +12283861192
Completed Dec 1, 2025
📋
Outbound to +12283861192
Completed Nov 24, 2025
11-24 Mburris called site set appt with Amy
📋
Outbound to +12283861192
Completed Nov 10, 2025
11-10 Mburris called site LM on Vmail
Jan 20, 2026 8:37am
@Scott Berry Can't reach anyone tech said there's mail on the ground inside looks like site is shut down
Jan 26, 2026 11:37am
Hi @Scott Berry Does this WO need to go back to Reschedule status or bill at $0.00? (Site was closed upon tech arrival) Please advise.. thank you!
Timeline
📞
Case Linked Sep 3, 7:00 AM
Case Number:00524020
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 3, 8:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 3, 10:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 51m
🚨57.0 business days
🗓️
▶
2
Status: Scheduled Nov 24, 9:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-12-01T17:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Jason MorrisDec 1, 12:48 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 3h
🚗
Status: Tech Off Site by Jason MorrisDec 1, 1:50 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:1h 2m
🗓️
▶
2
Status: Scheduled Dec 1, 1:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-12-04T17:00:00.000+0000
📅
Dispatch Scheduled by Michael BurrisDec 1, 3:27 PM