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WO-01300935 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Wedgewood Park — 5110 W McDowell Road, Phoenix AZ, 85035

Sep 3, 2025 → Oct 31, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (22 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Sep 3 → Sep 8, 2025
3 business days (counted)
Running total: 3 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Sep 8 → Oct 31, 2025
38 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 31 → Nov 1, 2025
0 business days (counted)
Running total: 41 of ? biz days used
Created: Sep 3, 2025 Completed: Nov 1, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0
Sep 3 → Sep 3 Ready for Scheduling ▶ Running 0 0
Sep 3 → Sep 8 Assigned ▶ Running 3 3
Sep 8 → Oct 31 Scheduled ▶ Running 38 41
Oct 31 → Nov 1 Tech On Site ▶ Running 0 41
Dispatch 0.0d
Coordinators 43.1d
Field Work 0.9d
Billing 19.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.1 days
Over SLA
Field Work
0.9 days
Billing
19.2 days
Over SLA
Created: Sep 3, 2025 Due: Nov 1, 2025 Completed: Nov 1, 2025 (on time)
📅
42.0 days Total Age
⏱️
39.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
57.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524014
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 95 pieces https://www.ebiotrack.com/inspection.php?iid=29820
Priority
Standard
Origin
Email
Reason
New Case
Contact
Abiel Castrejon
Owner
Leona Coonrod
Created
Sep 3, 2025
Work Orders from this Case (1)
WO-01300935 (current) Invoiced
Inspection • Tyler Bollman
Created: Sep 3, 2025 • Closed: Oct 31, 2025
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 39.0 days stuck in "Scheduled"
⏱️
Total Delay 57.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
39.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
16.6d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 87 items
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 95 pieces https://www.ebiotrack.com/inspection.php?iid=29820

Timeline

📞
Case Linked Sep 3, 7:00 AM
Case Number: 00524014
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 3, 9:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 3, 9:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 42m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Sep 8, 11:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-31T15:00:00.000+0000
🚨 39.0 business days
🔧
Status: Tech On Site by Tyler Bollman Oct 31, 12:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 53d 1h
⏱️
▶
3 6x Labor Added Oct 31, 8:24 PM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 7h 58m
🏁
Status: Closed by Tyler Bollman
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.4 business days
📄
Status: Ready to Bill by Diane Patton Nov 4, 2:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
🚨 17.0 business days
📨
Status: Invoice Pending by Diane Patton Dec 1, 1:49 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 26d 23h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Dec 3, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 19h

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 39.0 business days (threshold: 2.0 business days)
Exceeded by 37.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 16.6 business days (threshold: 1.0 business days)
Exceeded by 15.6 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

📞
Case 00524014
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Tyler Bollman
Scheduled
Oct 31, 11:00 AM
Created
Sep 3, 9:04 AM
Invoice #
SM-247862

Work Details (6)

Name Type Status Qty Amount Date
WL-02992603 Labor Open 0.5 $0.00 Oct 31, 8:24 PM
WL-02992604 Labor Open 4 $0.00 Oct 31, 8:24 PM
WL-02992605 Labor Open 4 $2,246.60 Oct 31, 8:24 PM
WL-02992606 Labor Open 1 $0.00 Oct 31, 8:24 PM
WL-02992607 Travel Open 16 - Oct 31, 8:24 PM
WL-02992608 Travel Open 16 - Oct 31, 8:24 PM

Details