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← WO Overview

WO-01300938 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health Center - Administration Building — 10467 Corporate Drive, Gulfport MS, 39503

Sep 3, 2025 → Oct 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (20 biz days late)
Active: 40 biz days
🕐 Clock stopped: Tech Off Site (Oct 30, 2025)
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 8, 2025
3 business days (counted)
Running total: 3 of ? biz days used
23d
▶ Clock Running
Status: Assigned
Sep 8 → Oct 9, 2025
23 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Entered
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 26 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 28, 2025
12 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 28 → Oct 30, 2025
2 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 40 of ? biz days used
Created: Sep 3, 2025 Tech Off Site: Oct 30, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0
Sep 3 → Sep 8 Ready for Scheduling ▶ Running 3 3
Sep 8 → Oct 9 Assigned ▶ Running 23 26
Oct 9 → Oct 9 Entered ▶ Running 0 26
Oct 9 → Oct 9 On Hold ▶ Running 0 26
Oct 9 → Oct 28 Assigned ▶ Running 12 38
Oct 28 → Oct 30 Scheduled ▶ Running 2 40
Oct 30 → Oct 30 Tech On Site ▶ Running 0 40
Dispatch 0.0d
Holding 1.0d (excluded)
Coordinators 43.3d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
1.0 days
Coordinators
43.3 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Sep 3, 2025 Due: Nov 1, 2025 Completed: Oct 31, 2025 (1 days early)
📅
41.0 days Total Age
⏱️
23.9d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
40.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524015
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 8 pieces https://www.ebiotrack.com/inspection.php?iid=29822
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary P. Ronsonet
Owner
Leona Coonrod
Created
Sep 3, 2025
Work Orders from this Case (1)
WO-01300938 (current) Invoiced
Inspection • Jason Cunningham
Created: Sep 3, 2025 • Closed: Oct 30, 2025
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 23.9 days stuck in "Assigned"
⏱️
Total Delay 40.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
36.3d / 0.5d SLA
On Hold
1.0d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/28/25 AJinerson - Call logged on WO-01298359. 

Spoke with Rodney and confirmed scheduling remaining 3 sites per below: 

1st stop with eta between 8am-10am: 

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 38 PCS 

2nd/3rd stop (same address)

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 8 PCS 


Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 24 PCS 


10/28/25 AJinerson - Email logged on WO-01298359 - Email to Rodney needing to confirm remaining 3 sites below. Asking if he has recieved confirmation for tech to service all 3 sites on Thurs. 10/30 as tentatively planned:

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 38 PCS

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 24 PCS 



10/23/25 AJinerson - Email logged on WO-01300523. Sent follow up email to Rodney needing to confirm scheduling the remaining below OCT. Inspections:


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS

2nd stop with arrival between 12:00 p.m. 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

Tuesday, 10/28

Arrival between 8:00 a.m. 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

Thursday, 10/30 Friday, 10/31

Below are the remaining inspections, please let us know if Thursday, 10/30 or Friday, 10/31 works for any of these locations and we will proceed with scheduling as time allows.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 38 PCS

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 24 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 Misc. Inspection 


10/21/25 AJinerson - Email logged on WO-01300523. Sent email to Rodney to schedule remaining Oct. Inspections offering week of Mon. 10/27 - 10/31.


10/9/25 RCook- Received email from Rodney Gresham on 10/7/25 asking to call him. Called and no answer. Could not leave message. Escalated to account manager due to contact issues. See logged calls and emails on WO-01307607


10/9/25 RCook- LM at 228-386-1112 to schedule. See logged call on WO-01307607


9/29/25 AJinerson - Email logged on WO-01300938. Sent email to POC Rodney and Mary offering tech visit for the below remaining sites on the below dates:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 (WO-01300938)

 

Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 (WO-01300597)

 

Coastal Family Health - Pharmacy - 7312 MS-63 Moss Point, MS 39563 (WO-01300533)

  

Tomorrow, 9/30 with arrival between 1:00 p.m. – 3:00 p.m.

Wednesday, 10/1 with arrival between 2:00 p.m. – 4:00 p.m


9/19/25 AJinerson - Email logged on WO-01300938. Sent follow up email to POCs Rodney and Mary offering to schedule multiple inspections on the below dates:

Wednesday, 9/24 with arrival between 10:00 a.m. – 12:00 p.m.

Thursday, 9/25 with arrival between 10:00 a.m. – 12:00 p.m.

 Friday, 9/26 with arrival between 10:00 a.m. – 12:00 p.m.

Monday, 9/29 with arrival between 10:00 a.m. – 12:00 p.m.

Tuesday, 9/30 with arrival between 10:00 a.m. – 12:00 p.m.


9/15/25 AJinerson - Email logged on WO-01300938. Sent email to POC Rodney and Mary offering to schedule the below inspections during the week of 9/22-9/26 asking which dates work best per site:


Coastal Family Health Center - Gulfport Pharmacy Health Care - 9113 Hwy 49, St. 200, Hopkins Blvd Ctr. Gulfport, MS 39501 - WO-01297943

 

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938

 

Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597

 

Coastal Family Health - Pharmacy - 7312 MS-63 Moss Point, MS 39563 - WO-01300533

 

Coastal Family Health - St. Martin North Elementary - 16308 Lemoyne Blvd Biloxi, MS 39532 - WO-01300507


9/15/25 AJinerson - Call logged on WO-01300938. Called POC to schedule tech visit, spoke with Mary who was checking to see if facility director is available to schedule. Left VM for Rodney Gresham regarding scheduling multiple inspection locations. 

🔧 Work Performed
10/30 Jason - Inspection Complete - Performed inspection on 14 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 8 pieces https://www.ebiotrack.com/inspection.php?iid=29822

Timeline

📞
Case Linked Sep 3, 7:00 AM
Case Number: 00524015
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Sep 3, 9:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
4.0 business days
👷
2 Technician Assigned Sep 8, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 4h
🚨 24.0 business days
🆕
Status: Entered by Rhea Berry Oct 9, 8:51 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 30d 19h, 0m
👷
2 Technician Assigned Oct 9, 4:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: On Hold
To: Assigned
Duration in Previous: 7h 49m
🚨 12.9 business days
🗓️
2 Status: Scheduled Oct 28, 11:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-30T17:00:00.000+0000, 2025-10-30T18:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by Jason Cunningham Oct 30, 3:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 3h
🚗
Status: Tech Off Site by Jason Cunningham Oct 30, 5:01 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 50m
⏱️
2 3x Labor Added Oct 30, 8:22 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3h 20m
2.5 business days
📄
2 Status: Ready to Bill Nov 3, 12:51 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
2.0 business days
🧾
Invoice Created Nov 4, 5:56 PM
Invoice Number: SM-245483

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 23.9 business days (threshold: 4.0 business hours)
Exceeded by 23.4 business days
Assigned
Duration: 12.4 business days (threshold: 4.0 business hours)
Exceeded by 11.9 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00524015
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Oct 30, 2:00 PM
Created
Sep 3, 9:07 AM
Invoice #
SM-245483

Work Details (3)

Name Type Status Qty Amount Date
WL-02990692 Labor Open 1.25 $0.00 Oct 30, 8:22 PM
WL-02990693 Labor Open 1.75 $1,195.00 Oct 30, 8:22 PM
WL-02990694 Travel Open 65 - Oct 30, 8:22 PM

Details