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WO-01300949 ↗ ServiceMax

CareATC • Inspection • PSM

📍 City Of Albany Health and Wellness — 211 N Jefferson, Albany GA, 31701

Sep 3, 2025 → Dec 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (46 biz days late)
Active: 66 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
42d
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Nov 3, 2025
42 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 42 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Nov 3 → Dec 10, 2025
24 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 66 of ? biz days used
Created: Sep 3, 2025 Completed: Dec 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0
Sep 3 → Nov 3 Ready for Scheduling ▶ Running 42 42
Nov 3 → Nov 3 Assigned ▶ Running 0 42
Nov 3 → Dec 10 Scheduled ▶ Running 24 66
Dec 10 → Dec 10 Tech On Site ▶ Running 0 66
Dispatch 0.0d
Coordinators 66.5d
Field Work 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
66.5 days
Over SLA
Field Work
0.2 days
Created: Sep 3, 2025 Due: Dec 1, 2025 Completed: Dec 10, 2025 (8 days late)
📅
66.2 days Total Age
⏱️
43.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
64.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524021
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 42 https://www.ebiotrack.com/inspection.php?iid=29827
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Shelby Robinson
Created
Sep 3, 2025
Work Orders from this Case (1)
WO-01300949 (current) Invoiced
Inspection • Dylan Ingraham
Created: Sep 3, 2025 • Closed: Dec 9, 2025
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 43.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 64.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
43.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
23.3d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/3/25 AJinerson - Received email back from POC Tammy confirming tech visit for Tuesday, 12/9 with ETA between 11AM-1PM.

(Per their request to schedule for 2nd or 3rd week in Dec.)

POC on site: Tammy Speir

Arrival time: 11AM - 1PM

Arrival instructions: They will be closed for lunch from 12PM-1PM but Tammy will be on site and tech is welcome to work through their lunch hour to continue servicing the inspection.


11/3/25 AJinerson - Email back to onsite contact/purchasing support offering to schedule tech visit on Tuesday, 12/9 with arrival time between 11:00 a.m. - 1:00 p.m. (asking if tech will be able to service equipment during their lunch hour if on site)

This is a 3 hour drive 1 way for EMSAR tech.


Per email, onsite contact:

Tammy Speir

tammyspeir@careatc.com

229-485-1647


11/3/25 AJinerson - Received FWD email from LHill from customer regarding requesting to schedule during specific times below:


Onsite Contact (Tammy Speir) Response:

Hours are correct.

The second or third week of December would be perfect. Prefer not a Monday or Friday . You can let me know, date.

In the green box we have all but not Autoclave , PT/INR or A1C machine.


Purchasing Support Email to Onsite Customer:

Please confirm that the information below from the clinic hub is still correct, and if there is a day in December that would be better for the clinic.

City of Albany, GA

211 N Jefferson St

Albany, GA 31701

Clinic phone: 229.485.1647

Sun Closed

Mon 8:00 AM - 12:00 PM | 1:00 PM - 6:00 PM

Tue 8:00 AM - 12:00 PM | 1:00 PM - 5:00 PM

Wed 8:00 AM - 12:00 PM | 1:00 PM - 5:00 PM

Thu 7:00 AM - 12:00 PM | 1:00 PM - 6:00 PM

Fri 8:00 AM - 12:00 PM

Sat Closed

No Location Notes Found

No Parking Instructions Found



10/31/2025 LHill-sent email to purchasingsupport@careatc.com to confirm contact & equipment.


10/31/2025 LHill-LM at 918-947-6607 to confirm contact and equipment.

🔧 Work Performed
12/9 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER - COMPLETED ANNUAL INSPECTION SERVICE OF 22 DEVICES (20 PASS - 2 FAIL) - ADVISED CUSTOMER OF EQUIPMENT STATUS AND VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED - ARCHIVED DEVICES THAT WERE INSPECTED LAST YEAR THAT ARE NOT INCLUDED ON THE CARE ATC INSPECTION LIST - RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
12/9 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 42 https://www.ebiotrack.com/inspection.php?iid=29827

Timeline

📞
Case Linked Sep 3, 7:00 AM
Case Number: 00524021
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 3, 9:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 43.0 business days
👷
▶
2 Technician Assigned Nov 3, 3:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 61d 6h
📅
▶
2 Dispatch Scheduled Nov 3, 4:59 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 1h 46m
🚨 19.9 business days
💵
Expenses Added Dec 3, 3:52 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Dec 9, 7:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 36d 2h
⏱️
6x Labor Added Dec 9, 7:47 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 2.25, 7, 1
✔️
Status: Completed by Dylan Ingraham Dec 9, 8:32 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 16m, 0m
⏳ 2.4 business days
📄
Status: Ready to Bill by Diane Patton Dec 11, 2:12 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 17h, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 14, 9:48 PM
Invoice Number: SM-248769

Bottlenecks

Ready for Scheduling
Duration: 43.0 business days (threshold: 1.0 business days)
Exceeded by 42.0 business days
Scheduled
Duration: 23.3 business days (threshold: 2.0 business days)
Exceeded by 21.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00524021
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
Dec 9, 11:00 AM
Created
Sep 3, 9:16 AM
Invoice #
SM-248769

Work Details (7)

Name Type Status Qty Amount Date
WL-03025262 Expenses Open 1 $0.00 Dec 3, 3:52 PM
WL-03032248 Labor Open 0.5 $0.00 Dec 9, 7:47 PM
WL-03032249 Labor Open 2.25 $1,324.60 Dec 9, 7:47 PM
WL-03032250 Labor Open 0.5 $0.00 Dec 9, 7:47 PM
WL-03032251 Travel Open 7 - Dec 9, 7:47 PM
WL-03032252 Travel Open 7 - Dec 9, 7:47 PM
WL-03032253 Expenses Open 1 $0.00 Dec 9, 7:47 PM

Details