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WO-01300956 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow Urgent Care - Murfreesboro #24758 — 2105 Memorial Blvd, Murfreesboro TN, 37129

Sep 3, 2025 → Nov 6, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (25 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Assigned
Sep 3 → Oct 30, 2025
40 business days (counted)
Running total: 40 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 6, 2025
5 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 45 of ? biz days used
Created: Sep 3, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0
Sep 3 → Sep 3 Ready for Scheduling ▶ Running 0 0
Sep 3 → Oct 30 Assigned ▶ Running 40 40
Oct 30 → Nov 6 Scheduled ▶ Running 5 45
Nov 6 → Nov 6 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 46.8d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.8 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Sep 3, 2025 Due: Nov 28, 2025 Completed: Nov 6, 2025 (22 days early)
📅
46.0 days Total Age
⏱️
41.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
45.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524018
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 68 pcs https://www.ebiotrack.com/inspection.php?iid=29824
Priority
Standard
Origin
Email
Reason
New Case
Contact
Laurena Hopper
Owner
Jessica Sells
Created
Sep 3, 2025
Work Orders from this Case (1)
WO-01300956 (current) Invoiced
Inspection • James Duff
Created: Sep 3, 2025 • Closed: Nov 6, 2025
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 41.0 days stuck in "Assigned"
⏱️
Total Delay 45.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
41.0d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30 MOwens Lauren replied back that 11/6 or 11/7 would work for the inspection visit. Sent reply back to her scheduling the visit on 11/6 between 9-3.


10/30 MOwens Called to speak to Laurena Hopper. Left vm about scheduling the inspection during November. Sent email also.

🔧 Work Performed
11/06/2025 - JWD Located all equipment that needs to be inspected for annual inspection on equipment and performed annual inspection, calibration and electrical safety tests for this site. Added all equipment that needs to be inspected equipment inspection, calibration and electrical safety tests for this site. Archived any equipment no longer in use Total of equipment inspected is 68. Notified POC Raheem Cade of inspection findings and completion. Completed final assessment of the inspection going over with POC the equipment that have been added to inventory and the ones added to archives.
🔍 Technician Findings
11/06/2025 - JWD Locate all equipment that needs to be inspected for annual inspection on equipment and perform annual inspection, calibration and electrical safety tests for this site. Add all equipment that is no longer in use to archives. Notify POC of the changes
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 68 pcs https://www.ebiotrack.com/inspection.php?iid=29824

Timeline

📞
Case Linked Sep 3, 7:00 AM
Case Number: 00524018
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 3, 9:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 3, 11:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 41m
🚨 41.0 business days
🗓️
▶
2 Status: Scheduled Oct 30, 3:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-06T14:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by James Duff Nov 6, 9:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 19h
✔️
▶
2 Status: Completed Nov 6, 4:36 PM
Status: Completed → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 5.5, 15
🏁
Status: Closed by James Duff Nov 6, 4:45 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Nov 10, 1:28 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Nov 11, 4:30 PM
Invoice Number: SM-246119

Bottlenecks

Assigned
Duration: 41.0 business days (threshold: 4.0 business hours)
Exceeded by 40.5 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00524018
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
James Duff
Scheduled
Nov 6, 9:00 AM
Created
Sep 3, 9:20 AM
Invoice #
SM-246119

Work Details (5)

Name Type Status Qty Amount Date
WL-02998854 Labor Open 0.5 $0.00 Nov 6, 4:39 PM
WL-02998855 Labor Open 5.5 $855.00 Nov 6, 4:39 PM
WL-02998856 Labor Open 0.5 $0.00 Nov 6, 4:39 PM
WL-02998857 Travel Open 15 - Nov 6, 4:39 PM
WL-02998858 Travel Open 15 - Nov 6, 4:39 PM

Details