Miscellaneous Equipment Inspection
Problem Description: Some equipment was not onsite during the asset tagging.
Please send a technician out to tag all new or missed equipment.
https://www.ebiotrack.com/inspection.php?iid=29830
10/16/2025 DNakoff - Pending resolution for IT ticket to add new line code for MWI billing.
9/10/25 Dpatton - chatter to Dylan regarding missed equip. Billable or non-billable?
9/3 KKelch scheduled per logged email form Kela
9/3 KKelch sent Kela an email for scheduling
🔧Work Performed
- performed miscellaneous inspection/inventory of new equipment - 8 items - inquired of staff of any other new or found equipment that may need to be tagged/inspected. - confirmed with staff that all equipment that is in use has been inspected - informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Miscellaneous Equipment Inspection
Problem Description: Some equipment was not onsite during the asset tagging.
Please send a technician out to tag all new or missed equipment.
https://www.ebiotrack.com/inspection.php?iid=29830
📧
Email:Re: Scheduling for WO-01300962
Completed Sep 3, 2025
From: kela.chaiyont@modernanimal.com
To: kaitlyn.kelch@emsar.com
Hello,
That works for us! Just for the future, Bobby, is the person to contact for scheduling!
Thank you
On Wed, Sep 3, 2025 at 8:42 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com<mailto:kaitlyn.kelch@emsar.com>> wrote:
Good morning Kela,
I am reaching out from EMSAR to schedule a technician to come out to Modern Animal The Heights to tag all equipment that might've been missed previously. Our technician, Arturo, can be there on 9/5 b
📧
Email: Scheduling for WO-01300962
Completed Sep 3, 2025
To: kela.chaiyont@modernanimal.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01300962
Body:
Good morning Kela,
I am reaching out from EMSAR to schedule a technician to come out to Modern Animal The Heights to tag all equipment that might've been missed previously. Our technician, Arturo, can be there on 9/5 between 9 and 10 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
Sep 10, 2025 10:47am
Hi @Dylan Nakoff We missed some equip during the asset tagging service (8 devices) - would this be billable? Problem Description: Some equipment was not onsite during the asset tagging. Please advise when you get a chance.. thank you! @Yecenia Campos
📅
WO-01300962 - Misc. Inspection - Houston - MODERN ANIMAL THE HEIGHTS
Sep 5, 2025 10:00am – 1:00pm
Work Order: WO-01300962
Account: Modern Animal Hospital
Customer Case Number:
Location: MODERN ANIMAL THE HEIGHTS
Address: 238 W 19th St., Houston, TX 77008
Manufacturer:
Model #:
Serial #:
Contact Name: Kela Chaiyont
Contact Phone:
Contact Email: kela.chaiyont@modernanimal.com
Due Date: 9/10/2
Timeline
📞
Case Linked Sep 3, 8:23 AM
Case Number:00524036
Subject:MODERN ANIMAL THE HEIGHTS - WO Request
Status:Closed
📋
▶
2
Work Order Created Sep 3, 9:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 3, 9:41 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:10m
📅
▶
2
Dispatch Scheduled Sep 3, 9:49 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:8m
⏳3.0 business days
🔧
Status: Tech On Site by Arturo DiazSep 5, 10:15 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 0h
⏱️
▶
2
Labor Added Sep 5, 12:05 PM
Labor Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:2
🚗
▶
3
Status: Tech Off Site Sep 5, 7:06 PM
Status: Tech Off Site → Labor Added → 2x Travel Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1.5
🚗
2x Travel Added
Type:Travel
Status:Open
Qty:35
✔️
▶
2
Status: Completed Sep 5, 7:17 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Arturo Diaz
From:Completed
To:Closed
Duration in Previous:1m
⏳3.6 business days
💵
Status: Billing Review by Diane PattonSep 10, 10:44 AM
From:Closed
To:Billing Review
Duration in Previous:4d 15h
📄
Status: Ready to Bill by Diane PattonSep 10, 11:18 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:33m
🚨16.0 business days
📨
▶
2
Status: Invoice Pending Oct 1, 3:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
💵
Status: Billing Review by Yecenia CamposOct 2, 1:21 PM
From:Invoiced
To:Billing Review
Duration in Previous:22h 13m
🚨33.0 business days
📄
Status: Ready to Bill by Diane PattonNov 19, 5:32 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:48d 5h
⚠️7.8 business days
📨
Status: Invoice Pending by Diane PattonDec 2, 1:05 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:12d 19h
💰
Status: Invoiced by Diane PattonDec 2, 1:11 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:6m
⚠️8.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number:SM-247981
Bottlenecks
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Billing Review
Duration: 32.8 business days (threshold: 2.0 business days)
Exceeded by 30.8 business days
Ready to Bill
Duration: 7.2 business days (threshold: 1.0 business days)