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WO-01300970 ↗ ServiceMax

HCA Urgent Care • Misc. Inspection • P5

📍 Care Now - Carolina Forest — 4010 River Oaks Dr, Myrtle Beach 29579 SC, 29579

Sep 3, 2025 → Sep 11, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 10, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 11, 2025
6 business days (counted)
Running total: 6 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 6 of 5 biz days used
Created: Sep 3, 2025 Completed: Sep 11, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0 / 5
Sep 3 → Sep 3 Ready for Scheduling ▶ Running 0 0 / 5
Sep 3 → Sep 3 Assigned ▶ Running 0 0 / 5
Sep 3 → Sep 11 Scheduled ▶ Running 6 6 / 5
Sep 11 → Sep 11 Tech On Site ▶ Running 0 6 / 5
Dispatch 0.0d
Coordinators 7.3d
Field Work 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.3 days
Over SLA
Field Work
0.5 days
Created: Sep 3, 2025 Due: Sep 10, 2025 Completed: Sep 11, 2025 (on time)
📅
7.0 days Total Age
⏱️
6.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524046
WO Request - Misc Inspection
Closed
Miscellaneous Equipment Inspection Please inspect all items that were missed. table in room 3, baby scale in room 1, the procedure light in room 13 and the portable otoscopes and a BAT device *WO is non-billable* https://www.ebiotrack.com/inspection.php?iid=29831
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kristi Santoli
Owner
Shelby Robinson
Created
Sep 3, 2025
Work Orders from this Case (1)
WO-01300970 (current) Invoiced
Misc. Inspection • Eric Colon
Created: Sep 3, 2025 • Closed: Sep 11, 2025
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 6.7 days stuck in "Scheduled"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/11/25- EColon- Completed inspection on 1 portable otoscope, staff onsite said this was the only portable unit. BAT device was not onsite during last inspection, staff said it was recently returned to facility after inspection in August. Completed inspection on bat device and tagged unit. Pediatric scale in room 1 and Exam light in Exam 13 was said to be missed but both were tested and tagged in August. Exam table in room 3 was inspected in August but missing tag. Reinspected all units and ensured they were tagged.


9/3 MOwens Called and spoke to Kristi. Scheduled for the first open date on 9/11. She said that will work for her.

🔧 Work Performed
9/11/25- EColon- Completed inspection on 1 portable otoscope, staff onsite said this was the only portable unit. BAT device was not onsite during last inspection, staff said it was recently returned to facility after inspection in August. Completed inspection on bat device and tagged unit. Pediatric scale in room 1 and Exam light in Exam 13 was said to be missed but both were tested and tagged in August. Exam table in room 3 was inspected in August but missing tag. Reinspected all units and ensured they were tagged.
🔍 Technician Findings
Miscellaneous Equipment Inspection
⚠️ Problem Description
Miscellaneous Equipment Inspection Please inspect all items that were missed. table in room 3, baby scale in room 1, the procedure light in room 13 and the portable otoscopes and a BAT device *WO is non-billable* https://www.ebiotrack.com/inspection.php?iid=29831

Timeline

📞
Case Linked Sep 3, 8:53 AM
Case Number: 00524046
Subject: WO Request - Misc Inspection
Status: Closed
📋
2 Work Order Created Sep 3, 9:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Status: Assigned Sep 3, 10:08 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Eric Colon
🗓️
2 Status: Scheduled Sep 3, 2:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-11T14:00:00.000+0000
⚠️ 7.0 business days
🔧
2 Status: Tech On Site Sep 11, 12:06 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 3.1833333333333, 160
⏱️
2x Labor Added Sep 11, 4:16 PM
Type: Labor
Status: Open
Qty: 1.0666666666667, 3.25
✔️
Status: Completed by Eric Colon Sep 11, 4:21 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 14m, 0m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Sep 15, 4:32 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 0h, 0m
2.9 business days
🧾
Invoice Created Sep 17, 9:26 PM
Invoice Number: SM-241007

Bottlenecks

Assigned
Duration: 4.1 business hours (threshold: 4.0 business hours)
Exceeded by 0.1 business hours
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00524046
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Eric Colon
Scheduled
Sep 11, 10:00 AM
Created
Sep 3, 9:45 AM
Invoice #
SM-241007

Work Details (5)

Name Type Status Qty Amount Date
WL-02932411 Labor Open 3.1833333333333 $0.00 Sep 11, 12:11 PM
WL-02932413 Travel Open 160 - Sep 11, 12:11 PM
WL-02932414 Travel Open 160 - Sep 11, 12:11 PM
WL-02932731 Labor Open 1.0666666666667 $0.00 Sep 11, 4:16 PM
WL-02932732 Labor Open 3.25 $0.00 Sep 11, 4:16 PM

Details