:Name: Sarah Peterson
Phone: 3122618429
Email: Fultonmarket@lovet.com
Notes: Midmark scale off by 4
pounds
Model: Midmark - 110-3110-00
Model Type: scale
Asset ID: 13146344
Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Animal Hospital at Fulton Market<https://www.ebiotrack.com/sites.php?sid=22165>
Serial #: c24006977
Derek S. Reynolds
Virtual Tech Team
derek.reynolds@emsar.com
888-841-5155 ext 2
Office: (937) 741-4833
[cid:9cf7817e-152e-47bd-afdf-67ebd8915266]
9/3/2025 CRamen spoke with Sarah and scheduled for Monday 9/8/2025 between 8-9am.
Note from Site - Team,
see the email below regarding Lovet Fulton Market floor scale.
I need a phone call from the tech when he is on site next Tuesday- 602-848-4278 The work order 67951 date created: 9/3/25
This has been elevated to upper management, and I need to be updated before the tech leaves the location please.
Invoice work order # 66714 dated 7/9/25 - that description of work performed is a bit concerning as the scale was not calibrated to match correctly.
This is off again by 4 pounds, and this scale is under one year old.
Work Performed: 7/14/2025 Mike Huffman. Using the four feet levelers, leveled the scale. Calibrated the scale with 50 lbs of calibrated weight. Scale displays 26.8 lbs when 25 lbs is on scale. Scale displays 54.0 lbs when 50 lbs are on scale. Called Midmark, spoke to Shane. Calibrated the scale. Scale displays 51.2 lbs when 50 lbs are on the scale. Scale displays 25.6 lbs when 25 lbs are on the scale. I showed onsite contact Sarah the display with 25lbs and 50lbs on scale. There are no attachments to the work order to obtain a customer signature.
That work order did not have the scale fully calibrated to reading accurately . 1.2 pounds may not seem like a lot but when it comes to medicine it is very important that these scales are 100% accurate.
Dana Hammack
Facilities Specialist
C:602-848-4278
After Hours Emergency:
(315-378-7215) Lovet and Clear Choice
(315-264-8870) Aspen
🔧Work Performed
Calibrated the scale according to the manufacturer’s service manual.
Unit calibrated and functioning as intended.
Checked out with Dana. Repair complete. Unit returned to service.
🔍Technician Findings
Scale out of calibration by 1.2 for 50LB
⚠️Problem Description
Perform Scale Calibration.
Notes: Midmark scale off by 4
pounds
Model: Midmark - 110-3110-00
Model Type: scale
Asset ID: 13146344
Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Animal Hospital at Fulton Market
Serial #: c24006977 https://www.ebiotrack.com/workorder.php?wo=67951
📋
Outbound to +13122618429
Completed Sep 3, 2025
9/3/2025 CRamen spoke with Sarah and scheduled for Monday 9/8/2025 between 8-9am.
Sep 3, 2025 3:45pm
@Lawrence Yoder @Vincent Nyathi
Hi Team,
This work order is scheduled for 09/08.
Before leaving the site please called 602-848-4278 and check out with Dana.
📅
WO-01300978 - Virtual Tech - Field Repair - Chicago - Lovet Pet Health Care - Animal Hospital at Fulton Market
Sep 8, 2025 9:00am – 10:00am
Work Order: WO-01300978
Account: Lovet Pet Health Care (Formerly Arizona Pet)
Customer Case Number:
Location: Lovet Pet Health Care - Animal Hospital at Fulton Market
Address: 802 W Fulton Market, Chicago, IL 60607
Manufacturer:
Model #:
Serial #:
Contact Name: Sarah Peterson
Contact Phone: 3122
Timeline
📞
▶
2
Case Linked Sep 3, 10:22 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order:WO-01300978
Type:Virtual Tech - Field Repair
Priority:P3
📅
Status: Ready for Scheduling by Derek ReynoldsSep 3, 10:28 AM