Midmark Service Request Dispatch Authorization - WO-00100620
Closed
Travel Zone 1
PROBLEM SUMMARY
PM NWD 3 YR
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer.
DISPATCH ITEMS
Serial # V2518526 Item M9-042
ITEM DESCRIPTION
RITTER M9 STEAM STERILIZER 115V
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 724010 002-10250-00 1.00000
9/5/2025 Sramen - updated due date based on ETA of parts. Removed delay code.
9/5/2025 CRamen Karen returned call and schedule for Friday 9/12/2025 between 8-10am. Also confirmed via logged email
9/5/2025 CRamen left a vm for a returned call to schedule for Friday 9/12/2025 between 8-10am. Logged email. Placeholder set
9/5/2025 CRamen parts deliver Monday 9/8
9/4/25 SReich
Ship To Name: Bone & Body Women's Health
Ship To Address: 570 Lincoln Ave Ste 4
Ship To City/State: Winnetka, IL 60093-2355
Waybill (Tracking #): 1ZE444250374823417
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 04-SEP-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10250-00 SERIAL #: DESCRIPTION: M9 PERIODIC MAINTENANCE SERVICE
9/3/2025 CRamen assigning to Vincent and placing into awaiting parts Customer for PM kit
09/03/2025 SRobinson- Called Karen Villanueva, 1(847) 999-7171. Pressed 4 and call ended. Called again to try different option on phone tree. Pressed 1 asked for Karen. Spoke with her and gave her the WO# and advised a coordinator will be reaching out to schedule.
Unit working as intended
Conducted a diagnostic test and reviewed all error codes
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
PM NWD 3 YR
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer.
DISPATCH ITEMS
Serial # V2518526 Item M9-042
ITEM DESCRIPTION
RITTER M9 STEAM STERILIZER 115V
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 724010 002-10250-00 1.00000
Email:RE: EMSAR Request for service at Bone & Body Women's Health (Email to schedule service)
Completed Sep 5, 2025
From: karen.villanueva@boneandbodywh.com
To: cramen@emsar.com
Yes this will work Friday 9-12 between 8-10am
Karen M Villanueva, CMA (AAMA)
Bone and Body Women’s Health, pLLC
570 Lincoln Avenue Suite 4 Winnetka, IL 60093
847-999-7171 ( phone)
847-407-8286 ( fax)
https://boneandbodywh.com<https://protect.checkpoint.com/v2/r01/___https://boneandbodywh.com/___.YzJ1OmVtc2FyMTpjOm86OWE5OGU4ZGRlMDZkYzdhNzE2MGMyZGE4ZGFhMTUxMWU6NzoyNGI0OjFhZWNiYzUwMTZhNjEzYjQyZTU4YzQzMDEzMDE4Nzk1NDJiN2JhNWI0NWRjYTg0YmM
📧
Email: EMSAR Request for service at Bone & Body Women's Health (Email to schedule service)
Completed Sep 5, 2025
To: karen.villanueva@boneandbodywh.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Bone & Body Women's Health (Email to schedule service)
Body:
Hi Karen M Villanueva,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Midmark M9 Autoclave repair
Here’s the location information we have on file:
Location:
Bone & Body Women's Health
570 Lincoln Ave Ste 4
Winnetka, IL 60093-2355
Contact:
Karen M Villanueva
847-999-7171
📋
Outbound to +18479997171
Completed Sep 5, 2025
9/5/2025 CRamen left a vm for a returned call to schedule for Friday 9/12/2025 between 8-10am
📋
Outbound to +18479997171
Completed Sep 3, 2025
09/03/2025 SRobinson- Called Karen Villanueva, 1(847) 999-7171. Pressed 4 and call ended. Called again to try different option on phone tree. Pressed 1 asked for Karen. Spoke with her and gave her the WO# and advised a coordinator will be reaching out to schedule.
📋
Outbound to +18479997171
Completed Sep 3, 2025
09/03/2025 SRobinson- Called Karen Villanueva, 1(847) 999-7171. Pressed 4 and call ended. Called again to try different option on phone tree.
📅
WO-01300991 - Preventive Maintenance - M9 (Series) Sterilizer - Winnetka - Bone & Body Women's Health
Sep 12, 2025 9:00am – 11:00am
Work Order: WO-01300991
Account: MIDMARK
Customer Case Number: SR 1448688 WO-00100620
Location: Bone & Body Women's Health
Address: 570 Lincoln Ave Ste 4, Winnetka, IL 60093-2355
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V2518526
Contact Name: Karen M Villanueva
Contact Phone:
PDF
SRA_WO-00100620_ver1
Sep 3, 2025
PDF
WO-01300991_Checklist
Sep 15, 2025
PDF
Bone_Body SRA
Sep 15, 2025
Timeline
📞
Case Linked Sep 3, 9:59 AM
Case Number:00524077
Subject:Midmark Service Request Dispatch Authorization - WO-00100620
Status:Closed
📋
Work Order Created Sep 3, 10:56 AM
Work Order:WO-01300991
Type:Preventive Maintenance
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonSep 3, 11:02 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Technician Assigned Sep 3, 11:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:56m
👤
Status: Awaiting Parts - Customer by Charles RamenSep 3, 12:09 PM
From:Assigned
To:Awaiting Parts - Customer
Duration in Previous:10m
⏳2.0 business days
📅
Status: Ready for Scheduling by Sherry ReichSep 4, 1:40 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1d 1h
🗓️
▶
2
Status: Scheduled Sep 5, 9:47 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-09-12T13:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Vincent NyathiSep 12, 12:13 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 2h
⏳1.0 business days
⏱️
▶
2
5x Labor Added Sep 15, 12:11 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2d 11h, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Sep 16, 2:01 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳4.1 business days
🧾
Invoice Created Sep 22, 12:39 AM
Invoice Number:SM-241109
Bottlenecks
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)