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WO-01301015 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC of Enfield (10448-05-010) — 5 North Main St., Enfield CT, 06082

Sep 3, 2025 → Sep 10, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 10, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 11, 2025
6 business days (counted)
Running total: 6 of 5 biz days used
Created: Sep 3, 2025 Completed: Sep 11, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0 / 5
Sep 3 → Sep 3 Ready for Scheduling ▶ Running 0 0 / 5
Sep 3 → Sep 3 Assigned ▶ Running 0 0 / 5
Sep 3 → Sep 11 Scheduled ▶ Running 6 6 / 5
Dispatch 0.0d
Coordinators 6.0d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.0 days
Over SLA
Field Work
0.0 days
Created: Sep 3, 2025 Due: Sep 10, 2025 Completed: Sep 11, 2025 (on time)
📅
6.0 days Total Age
⏱️
5.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524153
Closed
Inspection: New Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=29834 new equipment, Welch Allyn vital signs monitor 21100051022925
Priority
High
Origin
Phone
Reason
New Case
Contact
Xyni Jiang
Owner
Jessica Sells
Created
Sep 3, 2025
Work Orders from this Case (1)
WO-01301015 (current) Invoiced
Misc. Inspection • Edward Arias
Created: Sep 3, 2025 • Closed: Sep 10, 2025
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 5.4 days stuck in "Scheduled"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/3 KSmith -- Scheduled for 9/10 with Xinyi
🔧 Work Performed
Miscellaneous Equipment Inspection
🔍 Technician Findings
Miscellaneous Equipment Inspection due
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=29834 new equipment, Welch Allyn vital signs monitor 21100051022925

Timeline

📞
Case Linked Sep 3, 11:35 AM
Case Number: 00524153
Subject:
Status: Closed
📋
▶
2 Work Order Created Sep 3, 11:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Sep 3, 12:26 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Edward Arias
🗓️
▶
2 Status: Scheduled Sep 3, 4:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-10T14:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 8, 9:32 AM
Scheduled For: 2025-09-10T15:30:00.000+0000
⏳ 3.0 business days
⏱️
▶
3 5x Labor Added Sep 10, 8:10 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Edward Arias
From: Scheduled
To: Completed
Duration in Previous: 7d 3h
🏁
Status: Closed by Edward Arias
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.5 business days
📄
Status: Ready to Bill by Diane Patton Sep 15, 9:53 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 13h, 0m
⚠️ 8.0 business days
🧾
Invoice Created Sep 24, 8:42 AM
Invoice Number: SM-240913

Bottlenecks

Assigned
Duration: 4.3 business hours (threshold: 4.0 business hours)
Exceeded by 0.3 business hours
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00524153
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Sep 10, 11:30 AM
Created
Sep 3, 11:59 AM
Invoice #
SM-240913

Work Details (5)

Name Type Status Qty Amount Date
WL-02931807 Labor Open 0.5 $0.00 Sep 10, 8:10 PM
WL-02931808 Labor Open 1 $149.00 Sep 10, 8:10 PM
WL-02931809 Labor Open 3.5 $284.80 Sep 10, 8:10 PM
WL-02931810 Travel Open 26 - Sep 10, 8:10 PM
WL-02931811 Travel Open 136 - Sep 10, 8:10 PM

Details