Use this password to access the kiosk: 4C#Q#JCA
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
6/4/25 RCook- Sent teams message to MBateman stating: WO-01301022-Kiosk repair in Germantown, MD due 9/8/25. Is it okay for me to add this to Monday for Praelow? I know we are waiting on confirmation on how to move forward with the Wegmans but this isn't far from the Wegmans repair we just may end up having to move a couple of the PMs.
Received approval.
9/3/2025jsells
spoke with Cassidy, memory low, LED working store has a key, I asked to reboot
🔧Work Performed
9/8/25 PC- Repair
Technician Findings upon arrival: Found unit with bad PC
Actions Taken/Work Performed: Replaced PC and change setting on unit. Ran tests on unit.
Final Resolution: All function test pass.
🔍Technician Findings
9/8/25 PC- Repair
Technician Findings upon arrival: Found unit with bad PC
Actions Taken/Work Performed: Replaced PC and change setting on unit. Ran tests on unit.
Final Resolution: All function test pass.
⚠️Problem Description
Tech will be sent a PC for replacement.
Use this password to access the kiosk: 4C#Q#JCA
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Inbound from +13015159282
Completed Sep 3, 2025
spoke with Cassidy, memory low, LED working store has a key, I asked to reboot
Work Order: WO-01301022
Account: HIGI LLC
Customer Case Number:
Location: Giant Pharmacy 362
Address: 20944 Frederick Rd, Germantown, MD 20876
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-812
Contact Name:
Contact Phone:
Contact Email:
Due Date: 9/8