Midmark Service Request Dispatch Authorization - WO-00100640
Closed
Zone 1
NWD Making an audible alarm and base doesn't raise
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
10/9/25 SReich
Order No: 731303
Customer PO No: SR1448178
Customer: Midmark No Charge
Service Request NO: 1448178
Ship To Name: Cone Health System
Ship To Address: 3511 W Market St Ste 100 RM C1
Ship To City/State: Greensboro, NC 27403-4444
Waybill (Tracking #): 1ZE444250173720088
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 09-OCT-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626
10/6 MOwens Called and spoke to Travis Poole. She received the
latest parts delivery from Midmark and the return visit is
scheduled for this Wed. 10/8 from 1-4pm.
10/1 KHardison: No ETA. Updated due date.
Ship To Name: Cone Health System
Ship To Address: 3511 W Market St Ste 100 RM C1
Ship To City/State: Greensboro, NC 27403-4444
Waybill (Tracking #): 1ZE444250174476190
Carrier: UPS-Air-Next Day Air
LINE NO: 1.1 QTY: 1 ITEM: 002-10083-02 SERIAL #: DESCRIPTION: KIT, 626 MAIN PC BOARD
9/30 MOwens Matt Bateman called and spoke to Travis and scheduled
the return visit for 10/1 with eta between 9-10am.
9/30 MOwens Called to speak to Travis Poole. Left a vm
for him to call back to schedule the repair visit.
9/26/25 SReich
Order No: 729007
Customer PO No: SR1448178
Customer: Cone Health System
Service Request NO: 1448178
Ship To Name: Cone Health System
Ship To Address: 3511 W Market St Ste 100 RM C1
Ship To City/State: Greensboro, NC 27403-4444
Waybill (Tracking #): 1ZE444250175573234
Carrier: UPS-Air-Next Day Air
9/23 MOwens sent email to Travis asking to schedule for 9/25 or 9/26
after 12pm. Travis replied back scheduling for 9/26 after 12pm
9/22 MOwens Called to speak to Travis. Had to leave a vm to call
back about scheduling the return visit for 9/25 in the am.
9/19/2025jsells
Ship To Name: Cone Health System
Ship To Address: 3511 W Market St Ste 100 RM C1
Ship To City/State: Greensboro, NC 27403-4444
Waybill (Tracking #): 1ZE444250374002858
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 19-SEP-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10049-00 SERIAL #: DESCRIPTION: KIT, HAND CONTROL ASS'Y, NO SCALE, WIRED
9/12 MOwens Called back and spoke to Travis. Scheduling the
return visit for 9/16 around 9am. That work for her.
9/12 MOwens Called to speak to Travis but had to leave a vm
for him to call back to schedule the return visit.
9/10/25 lcoonrod
Your shipment
1ZE444250375873077
1 of 2 Piece Shipment
Estimated delivery
Tomorrow, September 11 between 8:45 A.M. - 10:45 A.M.
Order No: 724936
Customer PO No: SR1448178
Customer: Cone Health System
Service Request NO: 1448178
Ship To Name: Cone Health System
Ship To Address: 3511 W Market St Ste 100 RM C1
Ship To City/State: Greensboro, NC 27403-4444
Waybill (Tracking #): 1ZE444250375873077
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 09-SEP-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10093-01 SERIAL #: DESCRIPTION: KIT, MIDMARK BASE ACTUATOR ASS'Y
LINE NO: 2.1 QTY: 1 ITEM: 015-3481-01 SERIAL #: DESCRIPTION: I/O COMMUNICATION HARNESS - SHORT
LINE NO: 3.1 QTY: 1 ITEM: 015-0346-61 SERIAL #: DESCRIPTION: FUSE, TYPE T, SLO-BLO, 8A 250V
9/8 MOwens Tech found that parts have to be ordered to complete this repair.
9/3 MOwens Called and spoke to Kevin Pettigrew. Scheduled the visit for Monday 9/8 between 9-10am as the first available for the tech. Kevin said that is fine with him. I will let him know if tech can get there sooner later this week.
9/3/2025jsells
Please contact - Kevin Pettigrew (336)9083001 kevin.pettigrew@conehealth.com
9/3/2025jsells
left a voicemail with the WO# and told them a coordinator would call them to schedule the onsite visit
🔧Work Performed
Parts ordered
9/16/25 parts ordered
9/16/25:
New actuator installed on base
Unit calibrated
Hand controls inoperable
Troubleshoot and call with Midmark-
All limit switches work via jumping them
Actuators work via swapping cable
No errors on diag display
Base down on board not getting voltage.
Bad main pc board
Ordered
9/26/25:
midmark never ordered parts, confirmed parts are ordered and overnighted
10/1/25
Wrong PC board sent by Midmark. New one ordered
10/8/25:
Old board removed
New main pc board installed
Unit cycle tested
Hand control and bed full operable
Foot control inoperable- troubleshoot with Midmark. New foot control ordered. Customer will install
🔍Technician Findings
Unit inoperable
No base function
Rear control cable to main PC board is bad
Fuse blow
9/16/25:
New actuator installed on base
Unit calibrated
Hand controls inoperable
Troubleshoot and call with Midmark-
All limit switches work via jumping them
Actuators work via swapping cable
No errors on diag display
Base down on board not getting voltage.
Bad main pc board
Ordered
9/26/25
no parts, midmark failed to order them
10/1/25
Wrong main PC board sent. New board ordered
10/8/25
Unit located
New parts located
Bed inoperable
⚠️Problem Description
Zone 1
NWD Making an audible alarm and base doesn't raise
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
From: mowens@emsar.com
To: Travis.Poole@conehealth.com
Ok. I will schedule the visit for after 12pm on 9/26.
Thanks
Melissa
From: Poole, Travis <Travis.Poole@conehealth.com>
Sent: Tuesday, September 23, 2025 4:16 PM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: Select Specialty Hospital - Greensboro NC Midmark Exam Chair Repair
Yes, the part came this afternoon. I will be out of the office on Thursday, so Friday is good for me.
Travis.
Travis Poole
From: mowens@emsar.com
To: travis.poole@conehealth.com
Travis
You should have received the additional parts from Midmark today for the repair on the exam chair. Can we schedule the return for this Thurs. 9/25 after 12pm or Friday 9/26 after 12pm.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter
📋
Outbound to +13364567008
Completed Sep 22, 2025
Called to speak to Travis. Had to leave a vm to call back about scheduling the return visit for 9/25 in the am.
📋
Outbound to +18043787654
Completed Sep 19, 2025
sat on hold for 5 minutes
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 17, 2025
To: travis.poole@conehealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01301028Location: Select Specialty Hospital - GreensboroAddress: 3511 W Market St, Ste 100, RM C1, Greensboro, NC 27403-4444Device: 626 (Series) Chair V2157453Problem Description: Z
📋
Outbound to +13364567008
Completed Sep 12, 2025
Called back and spoke to Travis. Scheduling the return visit for 9/16 around 9am. That work for her.
📋
Outbound to +13364567008
Completed Sep 12, 2025
Called to speak to Travis but had to leave a vm for him to call back to schedule the return visit.
📋
Outbound to +13369083001
Completed Sep 3, 2025
Called and spoke to Kevin Pettigrew. Scheduled the visit for Monday 9/8 between 9-10am as the first available for the tech. Kevin said that is fine with him.
📋
Outbound to +13364567008
Completed Sep 3, 2025
left a voicemail with the WO# and told them a coordinator would call them to schedule the onsite visit