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WO-01301032 ↗ ServiceMax

Marathon Health • Inspection • PSM

📍 Marathon Health - RJ Reynolds/Bowman Gray #33024 — 950 Reynolds Blvd, Winston Salem NC, 27105

Sep 3, 2025 → Oct 6, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (3 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Oct 6, 2025)
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Sep 3 → Sep 23, 2025
14 business days (counted)
Running total: 14 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Sep 23 → Oct 6, 2025
9 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 23 of ? biz days used
Created: Sep 3, 2025 Completed: Oct 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0
Sep 3 → Sep 3 Ready for Scheduling ▶ Running 0 0
Sep 3 → Sep 23 Assigned ▶ Running 14 14
Sep 23 → Oct 6 Scheduled ▶ Running 9 23
Oct 6 → Oct 6 Tech On Site ▶ Running 0 23
Dispatch 0.0d
Coordinators 24.9d
Field Work 0.2d
Billing 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.9 days
Over SLA
Field Work
0.2 days
Billing
0.5 days
Created: Sep 3, 2025 Due: Oct 30, 2025 Completed: Oct 6, 2025 (24 days early)
📅
23.9 days Total Age
⏱️
14.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
23.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00454932
WO Needed marathon-health.com
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 24 https://www.ebiotrack.com/inspection.php?iid=25088
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emily Moorefield
Owner
Shelby Robinson
Created
Jan 8, 2025
Work Orders from this Case (1)
WO-01301032 (current) Invoiced
Inspection • Christopher Morning
Created: Sep 3, 2025 • Closed: Oct 6, 2025
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 14.4 days stuck in "Assigned"
⏱️
Total Delay 23.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
14.4d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/23 MOwens Jennifer called and the inspection for this location is scheduled for 10/6 between 9-10am.

🔧 Work Performed
10-6-25 CTM - Performed Annual Inspection on all medical equipment located . Total of 24 pieces of medical equipment . ALL PASS . Notified POC Jennifer Myers-Cassidy of finding and completion .
🔍 Technician Findings
10-6-25 CTM - Perform Annual Inspection on medical equipment located .Notify POC Jennifer Myers-Cassidy of findings and completion .
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 24 https://www.ebiotrack.com/inspection.php?iid=25088

Timeline

📞
Case Linked Jan 8, 6:00 AM
Case Number: 00454932
Subject: WO Needed marathon-health.com
Status: Closed
🚨 165.0 business days
📋
▶
2 Work Order Created Sep 3, 12:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 3, 4:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 8m
🚨 14.9 business days
🗓️
▶
2 Status: Scheduled Sep 23, 9:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-06T13:30:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Christopher Morning Oct 6, 9:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 23h
⏱️
2x Labor Added Oct 6, 9:34 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 121
⏱️
Labor Added Oct 6, 10:53 AM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Christopher Morning Oct 6, 11:05 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 38m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 8, 1:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 2h
📨
▶
2 Status: Invoice Pending Oct 8, 4:54 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.9 business days
🧾
Invoice Created Oct 10, 2:42 PM
Invoice Number: SM-243214

Bottlenecks

Assigned
Duration: 14.4 business days (threshold: 4.0 business hours)
Exceeded by 13.9 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00454932
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Christopher Morning
Scheduled
Oct 6, 9:30 AM
Created
Sep 3, 12:48 PM
Invoice #
SM-243214

Work Details (3)

Name Type Status Qty Amount Date
WL-02960701 Labor Open 2.5 $187.50 Oct 6, 9:34 AM
WL-02960702 Travel Open 121 - Oct 6, 9:34 AM
WL-02960750 Labor Open 1.5 $150.00 Oct 6, 10:53 AM

Details