10/2 MOwens Called back and spoke to Myra Frazier. She said a Thursday is the best day during the week to schedule the visit. Told her I will schedule the tech to go there on Thurs. 10/16 between 10-1pm for the inspection.
She said she will be onsite that day when he gets there.
9/29 MOwens Called to speak to Myra Frazier about good date to schedule the inspection in Oct. Left a vm for her to call back.
9/23 MOwens Called to speak to Myra Frazier. Left a vm for her to call back to schedule the inspection due in Oct.
New POC Myra Frazier 336-422-2310 per Jennifer Myers
🔧Work Performed
10-16-25 CTM - Performed Annual Inspection on medical equipment located. ALL PASS. Total of 38 pieces of medical equipment inspected. Notify POC Britta Cagle of findings and completion .
🔍Technician Findings
10-16-25 CTM - Perform Annual Inspection on medical equipment located. Notify POC Britta Cagle of findings and completion .
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 36
https://www.ebiotrack.com/inspection.php?iid=25090
📋
Outbound to +13364222310
Completed Oct 2, 2025
Called back and spoke to Myra Frazier. She said a Thursday is the best day during the week to schedule the inspection visit. Told her I will schedule the tech to go there on Thurs. 10/16 between 10-1pm for the inspection. She said she will be onsite that day when he gets there.
📋
Outbound to +13364222310
Completed Sep 29, 2025
Called to speak to Myra Frazier about good date to schedule the inspection in Oct. Left a vm for her to call back.
📋
Outbound to +13364222310
Completed Sep 23, 2025
Called to speak to Myra Frazier. Left a vm for her to call back to schedule the inspection due in Oct.
📅
WO-01301036 - Inspection - Winston Salem - Marathon Health - RJ Reynolds at the Plaza #33025
Oct 16, 2025 10:00am – 12:30pm
Work Order: WO-01301036
Account: Marathon Health
Customer Case Number:
Location: Marathon Health - RJ Reynolds at the Plaza #33025
Address: 401 N. Main St, Winston Salem, NC 27105
Manufacturer:
Model #:
Serial #:
Contact Name: Emily Moorefield
Contact Phone: 3364076049
Contact Email: e
Timeline
📞
Case Linked Jan 8, 6:00 AM
Case Number:00454933
Subject:WO Needed
Status:Closed
🚨165.0 business days
📋
▶
2
Work Order Created Sep 3, 1:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 3, 4:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 57m
🚨21.9 business days
🗓️
▶
2
Status: Scheduled Oct 2, 12:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-10-16T14:00:00.000+0000
🚨10.0 business days
🔧
Status: Tech On Site by Christopher MorningOct 16, 10:16 AM
From:Scheduled
To:Tech On Site
Duration in Previous:13d 21h
⏱️
2x Labor Added Oct 16, 10:24 AM
Type:Labor, Travel
Status:Open
Qty:3, 118
⏱️
Labor Added Oct 16, 11:37 AM
Type:Labor
Status:Open
Qty:2
✔️
Status: Completed by Christopher MorningOct 16, 12:00 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 44m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Oct 20, 12:32 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Oct 21, 3:09 PM
Invoice Number:SM-244161
Bottlenecks
Assigned
Duration: 21.4 business days (threshold: 4.0 business hours)
Exceeded by 20.9 business days
Scheduled
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)