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← WO Overview

WO-01301042 ↗ ServiceMax

CenterWell (Humana) • Depot • P3

📍 CenterWell - West Orange — 7649 W. Colonial Drive Suite 115, Orlando FL, 32818

Sep 3, 2025 → Oct 31, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Sep 8, 2025
✗ SLA Missed (14 biz days late)
Active: 17 biz days
Paused: 24 biz days
Budget: 3 biz days
🕐 Clock stopped: Invoiced (Oct 31, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Sep 3 → Sep 9, 2025
4 business days (not counted)
12d
▶ Clock Running
Status: Reschedule
Sep 9 → Sep 25, 2025
12 business days (counted)
Running total: 12 of 3 biz days used
5d
▶ Clock Running
Status: On Hold
Sep 25 → Oct 2, 2025
5 business days (counted)
Running total: 17 of 3 biz days used
⏸16d
⏸ Clock Paused
Status: Awaiting Parts
Oct 2 → Oct 27, 2025
16 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 17 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 17 of 3 biz days used
▶ Clock Running
Status: Completed
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 17 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 27 → Oct 31, 2025
4 business days (not counted)
Created: Sep 3, 2025 Invoiced: Oct 31, 2025
Business Days Used 17 / 3
0 3d budget +14d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0 / 3
Sep 3 → Sep 3 Assigned ▶ Running 0 0 / 3
Sep 3 → Sep 9 Awaiting Parts ⏸ Paused 4 —
Sep 9 → Sep 25 Reschedule ▶ Running 12 12 / 3
Sep 25 → Oct 2 On Hold ▶ Running 5 17 / 3
Oct 2 → Oct 27 Awaiting Parts ⏸ Paused 16 —
Oct 27 → Oct 27 Assigned ▶ Running 0 17 / 3
Oct 27 → Oct 27 Tech On Site ▶ Running 0 17 / 3
Oct 27 → Oct 27 Completed ▶ Running 0 17 / 3
Oct 27 → Oct 31 Awaiting Parts ⏸ Paused 4 —
Dispatch 0.0d
Material Management 26.1d
Holding 5.5d (excluded)
Coordinators 12.9d
Field Work 0.1d
Billing 25.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
26.1 days
Over SLA
Holding (excluded from total)
5.5 days
Coordinators
12.9 days
Over SLA
Field Work
0.1 days
Billing
25.2 days
Over SLA
Created: Sep 3, 2025 Due: Sep 8, 2025 Completed: Oct 31, 2025 (52 days late)
📅
41.8 days Total Age
⏱️
25.2d in Billing Review Longest Stage
🔄
12 transitions Status Changes
⚠️
52.2d over Total Delay
📦
4 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521023
Needs quote
Closed
Follow up to WO-01278600 Inspection #: 28081 Asset ID: 6003565 Model: Welch Allyn, Inc. - ProBP 3400 Notes: Will not power on. Follow-up required. NOTE - Unit needs to be sent to Welch Allyn for repair. Showing internal error code #00000001. Attached images of SN This unit needs to be sent to our depot for repair - recalibration - pm 2x hr labor 1x - Main Printed Circuit Board Part #: 104124 3x - shipping @ 28 1x - batt11
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carla Murillo
Owner
John Rolston
Created
Aug 21, 2025
Work Orders from this Case (1)
WO-01301042 (current) Invoiced
Depot • Samuel A Klein
Created: Sep 3, 2025 • Closed: Oct 31, 2025
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 25.2 days stuck in "Billing Review"
⏱️
Total Delay 52.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.4d / 0.5d SLA
Awaiting Parts
26.1d / 3.0d SLA
Reschedule
12.6d / 2.0d SLA
On Hold
5.5d
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Billing Review
25.2d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Unit was sent to Baxter for calibration

We didn't qutoe subcontractor cost; OK to bill it?

10/2-RS; Performing exchange with Hillrom - parts too $$

9/24-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 

🔧 Work Performed
Cleaned Device Externals Visual Inspection; Passed Battery Replaced Initialize NIBP Board Completed Calibration Completed PM Completed per mfg specs *See attached service record for detailed testing results*
🔍 Technician Findings
Exchange was received into Depot and broken unit was shipped out to Welch Allyn. Preparing for return of unit back to customer. Unit Arrived in depot with usb cable and cradle adapter - Alarming#00000001 - need main PCB
⚠️ Problem Description
Accepted Quote: Q-00029737 Follow up to WO-01278600 Inspection #: 28081 Asset ID: 6003565 Model: Welch Allyn, Inc. - ProBP 3400 Notes: Will not power on. Follow-up required. NOTE - Unit needs to be sent to Welch Allyn for repair. Showing internal error code #00000001. Attached images of SN This unit needs to be sent to our depot for repair - recalibration - pm https://www.ebiotrack.com/workorder.php?wo=67962

Timeline

📞
Case Linked Aug 21, 2:13 PM
Case Number: 00521023
Subject: Needs quote
Status: Closed
⚠️ 9.0 business days
📋
▶
3 Work Order Created Sep 3, 1:25 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by John Rolston
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by John Rolston
Technician: Ryan Schwochow
📦
▶
2 Parts Requested Sep 3, 4:18 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: Assigned
To: Awaiting Parts
Duration in Previous: 2h 52m
⏳ 5.0 business days
💵
▶
3 3x Expenses Added Sep 9, 3:26 PM
3x Expenses Added → Parts Requested → Status: Reschedule
📦
Parts Requested
Order: 00081454
Status: Closed
🔄
Status: Reschedule by Brittany Peters
From: Awaiting Parts
To: Reschedule
Duration in Previous: 5d 23h
🚨 13.0 business days
⏸️
Status: On Hold by Ryan Schwochow Sep 25, 4:09 PM
From: Reschedule
To: On Hold
Duration in Previous: 16d 0h
⚠️ 6.0 business days
📦
▶
2 Parts Requested Oct 2, 3:09 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: On Hold
To: Awaiting Parts
Duration in Previous: 6d 23h
🚨 17.0 business days
💵
▶
4 Expenses Added Oct 27, 9:34 AM
Expenses Added → Technician Assigned → Status: Assigned → Parts Added
👷
Technician Assigned by Samuel Klein
Technician: Samuel A Klein
👷
Status: Assigned by Samuel Klein
From: Awaiting Parts, Assigned
To: Assigned, Tech On Site
Duration in Previous: 24d 18h, 0m
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Samuel Klein Oct 27, 9:57 AM
From: Tech On Site
To: Completed
Duration in Previous: 23m
📦
▶
2 Parts Requested Oct 27, 10:09 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From: Completed
To: Awaiting Parts
Duration in Previous: 11m
🔩
2x Parts Added Oct 28, 9:32 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🏁
Status: Closed by Ryan Schwochow Oct 31, 4:48 PM
From: Awaiting Parts
To: Closed
Duration in Previous: 4d 6h
⏳ 2.9 business days
💵
Status: Billing Review by Diane Patton Nov 4, 5:36 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 1h
🚨 25.8 business days
📄
▶
3 Status: Ready to Bill Dec 12, 10:36 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249003
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Awaiting Parts
Duration: 4.5 business days (threshold: 3.0 business days)
Exceeded by 1.5 business days
Reschedule
Duration: 12.6 business days (threshold: 2.0 business days)
Exceeded by 10.6 business days
Awaiting Parts
Duration: 16.6 business days (threshold: 3.0 business days)
Exceeded by 13.6 business days
Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Billing Review
Duration: 25.2 business days (threshold: 2.0 business days)
Exceeded by 23.2 business days

🔗 Related Artifacts

📞
Case 00521023
Closed
📦
Parts Order 00081192
Closed
📦
Parts Order 00081454
Closed
📦
Parts Order 00082847
Closed
📦
Parts Order 00084201
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Sep 3, 1:25 PM
Invoice #
SM-249003

Work Details (7)

Name Type Status Qty Amount Date
WL-02929922 Expenses Open 1 $14.18 Sep 9, 3:26 PM
WL-02929923 Parts Open 1 $1.47 Sep 9, 3:27 PM
WL-02929924 Parts Open 1 $0.00 Sep 9, 3:27 PM
WL-02985043 Expenses Open 1 $733.05 Oct 27, 9:34 AM
WL-02985049 Parts Open 1 $39.15 Oct 27, 9:37 AM
WL-02986224 Parts Open 1 $0.78 Oct 28, 9:32 AM
WL-02986225 Expenses Open 1 $28.97 Oct 28, 9:32 AM

Details