Weight scale is out of calibration
Use this password to access the kiosk: JRAPMH9X
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
**R&R scale parts underneath seat
**Calibrated scale
**Function & cycle tested to confirm no other issues
🔍Technician Findings
Unit in service
**Scale not functioning proper
⚠️Problem Description
Tech will be sent a loadcell and Scale box
Tech must replace all parts and restore functionality.
Special Instructions: Error when attempting to perform loadcell tare remotely. Send tech to replace loadcell.
Weight scale is out of calibration
Use this password to access the kiosk: JRAPMH9X
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Work Order: WO-01301077
Account: HIGI LLC
Customer Case Number: SD-325522
Location: Stop&Shop 684
Address: 505 North Main Street, Southington, CT 06489
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120328650-253
Contact Name:
Contact Phone:
Contact Email:
Due Date: 9/9/20