How will higi connect to the internet
Wifi
Ship Date:
Delivery Date: 10/7/2025
Installation Date: 10/8/2025
Additional Info or special requirements
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
10/7/25 RCook- Spoke with Mary, advised kiosk is due to deliver on 10/8/25 at 11AM. Scheduled for technician to be onsite around 12PM.
10/7/25 RCook- Reached out to NFloyd regarding delivery, she states per Page/Higi, kiosk will deliver tomorrow at 11AM and Higi wants to move forward with install at 12PM. I asked if we should request to have the install pushed out a day or two in case the delivery is delayed. Per NFloyd Higi would like to proceed with install for 10/8/25. States we will bill regardless.
10/7/25 RCook- Spoke with Mary/ Assistant pharmacy manager, states that kiosk has not been delivered. Advised I will reach out to our account manager and get an update on the delivery.
10/7/25 RCook- LM with Mark Hebb to schedule for 10/8/25
10/7/25 RCook- Per MFrank send this WO to Robert Lewis. Jessica Foley was unable to find a WM tech for this install.
10/06/2025 LHill sent chatter to @[Jessica Foley] I have sent this WO to WM.
10/6/25 RCook- Received approval from MFranks to send to WM.
10/6/25 RCook- Sent teams message to MFranks stating: WO-01301108- Higi install due 10/8/25 in Flemington, GA. With Cynthia out for the next month. Do you want this to go to WM. Our closest kiosk techs are 3-4 1/2 hours away.
10/06/2025 LHill-sent chatter to Kirsten Walls- I don't see the component on this WO. Who is responsible for adding that?
Ready date 10/2/2025 BA
🔧Work Performed
Installed the kiosk.
🔍Technician Findings
The kiosks was in the box.
⚠️Problem Description
Special Instructions: Mark Hebb (off-site) cell 850-778-3115
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 10/15/25
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
How will higi connect to the internet
Wifi
Ship Date:10/2/25
Delivery Date: 10/7/2025
Installation Date: 10/8/2025
Additional Info or special requirements
Mark Hebb (off-site) cell 850-778-3115
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 10/15/25
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📞
Call
Completed Oct 8, 2025
Hello,
The install is complete and the kiosk is working as expected.
Publix 2016
CSA-2014123735
107144
PERIPHERALS
Component
Manufacturer
Model
Online
ADA Keyboard
Storm Interface
Audio Nav EF 1400 series
Online
Blood Pressure
SunTech
Advantage 2.0
Online
Lower Screen
Unknown
Unknown
Online
Processor
GenuineIntel
Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
Online
Secondary Monitor
KeeTouch
KOT-010G-022
Online
Weight Scale
Mantracourt
DSCUEASC
Online
10
📋
Inbound from +12566090191
Completed Oct 7, 2025
10/7/25 RCook- Spoke with Mary, advised kiosk is due to deliver on 10/8/25 at 11AM. Scheduled for technician to be onsite around 12PM.
📋
Outbound to +19122556175
Completed Oct 7, 2025
10/7/25 RCook- Spoke with Mary/ Assistant pharmacy manager, states that kiosk has not been delivered. Advised I will reach out to our account manager and get an update on the delivery.
📋
Outbound to +18507783115
Completed Oct 7, 2025
10/7/25 RCook- LM with Mark Hebb to schedule for 10/8/25
Oct 6, 2025 8:38am
@Kirsten Walls I don't see the component on this WO. Who is responsible for adding that?
Oct 6, 2025 9:41am
@Jessica Foley I have sent this WO to WM.
Oct 7, 2025 5:02pm
From: Page Proctor <pproctor@higi.com>
Date: Tuesday, October 7, 2025 at 3:51 PM
To: Nicole Floyd <nicole.floyd@emsar.com>, Kirsten Walls <kirsten.walls@emsar.com>, Brendan Chaney <bchaney@emsar.com>
Subject: RE: BOL for PUBLIX 2016 p/u at Emsar 10/1, deliver 10/7, Emsar to install 10/8
Thanks for the call Nikki. This carrier will not confirm until tomorrow morning but you will be fine if the tech does go before noon. I will guarantee the kiosk will be on-site by 11am-ish tomorrow morning if not delivered today.