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WO-01301132 ↗ ServiceMax

GRAHAM FIELD MEDICAL • Repair • P7

📍 Stanford Healthcare — 2589 Samaritan Drive, Suite 2133, San Jose CA, 95124

Sep 3, 2025 → Sep 11, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 12, 2025
✓ SLA Met (1 biz days early)
Active: 3 biz days
Paused: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Assigned
Sep 3 → Sep 5, 2025
2 business days (counted)
Running total: 2 of 7 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Sep 5 → Sep 10, 2025
3 business days (not counted)
1d
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 3 of 7 biz days used
Created: Sep 3, 2025 Completed: Sep 11, 2025
Business Days Used 3 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0 / 7
Sep 3 → Sep 3 Ready for Scheduling ▶ Running 0 0 / 7
Sep 3 → Sep 5 Assigned ▶ Running 2 2 / 7
Sep 5 → Sep 10 Awaiting Parts - Customer ⏸ Paused 3 —
Sep 10 → Sep 11 Scheduled ▶ Running 1 3 / 7
Sep 11 → Sep 11 Tech On Site ▶ Running 0 3 / 7
Dispatch 0.0d
Material Management 4.0d
Coordinators 4.4d
Field Work 0.6d
Billing 8.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
4.0 days
Coordinators
4.4 days
Over SLA
Field Work
0.6 days
Billing
8.0 days
Created: Sep 3, 2025 Due: Sep 12, 2025 Completed: Sep 11, 2025 (1 days early)
📅
6.5 days Total Age
⏱️
6.0d in WO Correction Needed Longest Stage
🔄
12 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00523958
add quote from case 00519219 also the attachments Service Report Submittal - Stanford Healthcare, San Jose, CA
Closed
Q-00029571 Problem Reported: Please replace patience left brake pedal on the foot end of the bed. Part number H066826, Assy Brake Pedal Foot will be shipped to the facility, Stanford Healthcare, 2589 Samaritan Drive, San Jose, CA 95124. For assistance or any questions, please GF Health Products Tech Dept @ (770) 368-4700 x3454
Priority
Standard
Origin
Email
Reason
New Case
Contact
Audrey Strain
Owner
Jessica Sells
Created
Sep 2, 2025
Work Orders from this Case (1)
WO-01301132 (current) Invoiced
Repair • Justin Armas
Created: Sep 3, 2025 • Closed: Sep 11, 2025
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 6.0 days stuck in "WO Correction Needed"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Awaiting Parts - Customer
4.0d
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
4.3d / 1.0d SLA
WO Correction Needed
8.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9-24 Pgreen travel time on SRA has been corrected to 7 hours

9/17/25 NSuarez Travel time is listed as 6 but we have total travel time of 7 on this work order please update Service report with correct time 7hrs travel.

9/10/25 - JArmas, called Graham field, part has been delivered, call contact and scheduled for 9/11 at 11:00

9-5 Mburris CB from POC still no update on parts POC has tracking

9-3 Mburris Lm on Vmail for POC to see if parts are in

🔧 Work Performed
Installed new break pedal
🔍 Technician Findings
delivered yesterday A Saliciica 10:15 457187864497 FedEx 2nd floor Mammography Needs New break pedal installed
⚠️ Problem Description
Q-00029571 Problem Reported: Please replace patience left brake pedal on the foot end of the bed. Part number H066826, Assy Brake Pedal Foot will be shipped to the facility, Stanford Healthcare, 2589 Samaritan Drive, San Jose, CA 95124. For assistance or any questions, please GF Health Products Tech Dept @ (770) 368-4700 x3454
📄 Description
MBC000ST

Timeline

📞
Case Linked Sep 2, 5:13 PM
Case Number: 00523958
Subject: add quote from case 00519219 also the attachments Service Report Submittal - Stanford Healthcare, San Jose, CA
Status: Closed
📋
▶
2 Work Order Created Sep 3, 4:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Sep 3, 4:35 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: a0h5A00000GzK9rQAF, Justin Armas
⏳ 2.9 business days
👤
Status: Awaiting Parts - Customer by Michael Burris Sep 5, 10:22 AM
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 1d 17h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Sep 10, 12:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Justin Armas
Scheduled For: 2025-09-11T18:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Justin Armas Sep 11, 1:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 1h
⏱️
▶
2 5x Labor Added Sep 11, 6:40 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Justin Armas
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 51m, 0m
⏳ 2.7 business days
✏️
Status: WO Correction Needed by Nancy Suarez Sep 15, 12:20 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 17h
🏁
Status: Closed by Justin Armas Sep 16, 10:54 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 22h 34m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Nancy Suarez Sep 17, 11:31 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 0h
⚠️ 6.0 business days
🏁
Status: Closed by Peter Green Sep 24, 12:45 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 7d 1h
📄
Status: Ready to Bill by Nancy Suarez Sep 24, 1:26 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 41m, 0m
💰
Status: Invoiced by Nancy Suarez Sep 24, 1:32 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🧾
Invoice Created Sep 25, 11:27 AM
Invoice Number: SM-241873

Bottlenecks

Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00523958
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
Corporate
Technician
Justin Armas
Scheduled
Sep 11, 2:00 PM
Created
Sep 3, 4:08 PM
Invoice #
SM-241873

Work Details (5)

Name Type Status Qty Amount Date
WL-02932967 Labor Open 4 $260.00 Sep 11, 6:40 PM
WL-02932968 Labor Open 1 $110.00 Sep 11, 6:40 PM
WL-02932969 Labor Open 3 $195.00 Sep 11, 6:40 PM
WL-02932970 Travel Open 138 $0.00 Sep 11, 6:40 PM
WL-02932971 Travel Open 138 $0.00 Sep 11, 6:40 PM

Details