Midmark Service Request Dispatch Authorization - WO-00100662
Closed
Zone 1
WD / table beeps constantly when plugged in
ed service ASAP since this room is used frequently. Part is shipping UPS Next Day Air. Secondary contact: Andrew Brown– 914.843.3245 – doctorprops@aol.com - For assistance, troubleshooting, or parts identification, contact Medical Tech Service
at 844-856-1230. Thank you!
Order No: 725648
Customer PO No: SR1448990
Customer: Midmark No Charge
Service Request NO: 1448990
Ship To Name: Urban Health Plan Inc
Ship To Address: 1065 Southern Blvd
Ship To City/State: Bronx, NY 10459-2417
Waybill (Tracking #): 1ZE444250175640456
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 12-SEP-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10049-00 SERIAL #: DESCRIPTION: KIT, HAND CONTROL ASS'Y, NO SCALE, WIRED
9/10 KSmith -- Scheduled for today with Jolie
9/10/25 SReich
Order No: 725180
Customer PO No: SR1448990
Customer: Midmark No Charge
Service Request NO: 1448990
Ship To Name: Urban Health Plan Inc
Ship To Address: 1065 Southern Blvd
Ship To City/State: Bronx, NY 10459-2417
Waybill (Tracking #): 1ZE444250151594159
Carrier: UPS-Air-Next Day Air
Your shipment
1ZE444250151594159
Estimated delivery
We planned to deliver your package today but there may be a delay. Please check back for updates.
9/5 KSmith -- Scheduled for 9/9 with Jolie
9/4/25 SReich
Order No: 724217
Customer PO No: SR1448990
Customer: Midmark No Charge
Service Request NO: 1448990
Ship To Name: Urban Health Plan Inc
Ship To Address: 1065 Southern Blvd
Ship To City/State: Bronx, NY 10459-2417
Waybill (Tracking #): 1ZE444250175652078
Carrier: UPS-Air-Next Day Air
9/3/2025jsells
spoke with Jolie and I gave her the WO# and told her a coordinator would call her to schedule the onsite visit
🔧Work Performed
09/09/2025 - Manually lowered exam chair. Found rear i/o harness damaged. Unplugged from the main pcb. Unit now has all functions. Ordered new rear i/o harness with James at midmark.
09/10/2025 - Installed i/o wire harness provided by midmark. Hand control base down function does not work. Spoke to Jason at midmark shipping new hand control to site. Site has advised they will connect hand control when arrives.
🔍Technician Findings
Found unit beeping when plugged in.
⚠️Problem Description
Zone 1
WD / table beeps constantly when plugged in
ed service ASAP since this room is used frequently. Part is shipping UPS Next Day Air. Secondary contact: Andrew Brown– 914.843.3245 – doctorprops@aol.com - For assistance, troubleshooting, or parts identification, contact Medical Tech Service
at 844-856-1230. Thank you!
To: geordania.lantigua@urbanhealthplan.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01301148Location: Urban Health PlanAddress: 1065 Southern Blvd. Bronx, NY 10459Device: 626 (Series) Chair V2779604Problem Description: Zone 1
WD / table beeps constantly
📋
Outbound to +13475207030
Completed Sep 5, 2025
Scheduled for 9/9 with Jolie
📋
Outbound to +13475207030
Completed Sep 3, 2025
spoke with Jolie and I gave her the WO# and told her a coordinator would call her to schedule the onsite visit
📅
WO-01301148 - Repair - 626 (Series) Chair - Bronx - Urban Health Plan
Sep 10, 2025 3:30pm – 4:30pm
Work Order: WO-01301148
Account: MIDMARK
Customer Case Number: SR 1448990 WO-00100662
Location: Urban Health Plan
Address: 1065 Southern Blvd., Bronx, NY 10459
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2779604
Contact Name: Jolie Lantinigua
Contact Phone: (347) 520-7030
Contact E
PDF
SRA_WO-00100662_ver2
Sep 3, 2025
PDF
signedsraWO-01301148.pdf
Sep 10, 2025
Timeline
📞
Case Linked Sep 3, 2:20 PM
Case Number:00524264
Subject:Midmark Service Request Dispatch Authorization - WO-00100662
Status:Closed
📋
▶
2
Work Order Created Sep 3, 5:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Sep 4, 12:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:18h 57m, 0m
📅
Status: Ready for Scheduling by Sherry ReichSep 4, 1:44 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1h 36m
👷
▶
2
Technician Assigned Sep 5, 8:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 47m
🗓️
▶
2
Status: Scheduled Sep 5, 10:29 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-09T13:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Mohamed ShareedSep 9, 9:39 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 23h
💵
4x Expenses Added Sep 9, 10:28 AM
Type:Expenses, Labor, Travel
Status:Open
Qty:1, 1.25, 0.75, 3
📦
▶
2
Parts Requested Sep 9, 12:16 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mohamed Shareed
From:Tech On Site
To:Awaiting Parts
Duration in Previous:2h 36m
📅
Status: Ready for Scheduling by Sherry ReichSep 10, 8:16 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:20h 0m
👷
▶
2
Technician Assigned Sep 10, 8:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:21m
🗓️
▶
2
Status: Scheduled Sep 10, 10:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-10T19:30:00.000+0000
🔧
Status: Tech On Site by Mohamed ShareedSep 10, 1:38 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3h 7m
⏱️
5x Labor Added Sep 10, 5:43 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 1, 3, 20
✔️
▶
2
Status: Completed Sep 10, 6:09 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Mohamed Shareed
From:Completed
To:Closed
Duration in Previous:1m
📄
▶
2
Status: Ready to Bill Sep 11, 2:03 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Sep 13, 10:40 PM
Invoice Number:SM-240621
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)