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WO-01301167 ↗ ServiceMax

DPW Wernersville • Calibration • PSM

📍 DPW Wernersville - EMSAR — 160 Main Street, Wernersville PA, 19565

Sep 4, 2025 → Oct 31, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (22 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Assigned
Sep 4 → Oct 6, 2025
22 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Entered
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 22 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Oct 6 → Nov 1, 2025
18 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 1 → Nov 1, 2025
0 business days (counted)
Running total: 40 of ? biz days used
Created: Sep 4, 2025 Completed: Nov 1, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 4 Ready for Scheduling ▶ Running 0 0
Sep 4 → Oct 6 Assigned ▶ Running 22 22
Oct 6 → Oct 6 Scheduled ▶ Running 0 22
Oct 6 → Oct 6 Entered ▶ Running 0 22
Oct 6 → Oct 6 Ready for Scheduling ▶ Running 0 22
Oct 6 → Oct 6 Assigned ▶ Running 0 22
Oct 6 → Nov 1 Scheduled ▶ Running 18 40
Nov 1 → Nov 1 Tech On Site ▶ Running 0 40
Dispatch 0.0d
Coordinators 42.2d
Billing 3.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.2 days
Over SLA
Billing
3.0 days
Over SLA
Created: Sep 4, 2025 Due: Oct 6, 2025 Completed: Nov 1, 2025 (25 days late)
📅
41.0 days Total Age
⏱️
23.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
43.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00523998
RE: wheelchair scale. Waiting for customer response.
Closed
Miscellaneous Calibration I have a wheelchair scale on 34-3 that needs calibrated. Can we set something up Make is Med Vue/Detecto Model FHD-144-II-C-A Assest ID 13107635 https://www.ebiotrack.com/inspection.php?iid=29848
Priority
Standard
Origin
Email
Reason
New Case
Contact
Diana Zockoll
Owner
Kimberly Hardison
Created
Sep 2, 2025
Work Orders from this Case (1)
WO-01301167 (current) Invoiced
Calibration • Chris Galasso
Created: Sep 4, 2025 • Closed: Oct 31, 2025
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 23.0 days stuck in "Assigned"
⏱️
Total Delay 43.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
23.0d / 0.5d SLA
Scheduled
19.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Travel on PM WO

10/3 MOwens Diana replied back that 10/27-10/31 works to complete the inspections between 9-5. This WO will be completed with the annual inspection

10/3 MOwens Received Email from Diana Zockoll today. Replied back letting her know the week of 10/27 is available to schedule the inspection visit.


9/30 MOwens Sent another email to Andrew requesting good date to schedule the inspection visit.

9/25 MOwens Called to speak to Andrew. Left a vm for him to call back about scheduling the inspection visit.

9/10 MOwens Sent an email to Andrew asking for an update on scheduling during the week of 9/22.

9/4 MOwens Called and spoke to Andrew. Offered the week of 9/22 to schedule the inspection using Phil and Brian. Andrew will call back to confirm if this week will work.

🔧 Work Performed
RERAN CALIBRATION SUCCESSFULLY; SET VIBRATION FILTER TO MODERATE (FROM LOW)
🔍 Technician Findings
SCALE OPERATING AS EXPECTED; ISSUE DESCRIBED AS PHANTOM WEIGHT BEING MEASURED WHEN LOADING OR UNLOADING SCALE
⚠️ Problem Description
Miscellaneous Calibration I have a wheelchair scale on 34-3 that needs calibrated. Can we set something up Make is Med Vue/Detecto Model FHD-144-II-C-A Assest ID 13107635 https://www.ebiotrack.com/inspection.php?iid=29848

Timeline

📞
Case Linked Sep 2, 10:38 PM
Case Number: 00523998
Subject: RE: wheelchair scale. Waiting for customer response.
Status: Closed
⏳ 2.2 business days
📋
▶
2 Work Order Created Sep 4, 8:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Status: Assigned Sep 4, 9:41 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: a0h6e00000II9yVAAT, Philip Krogstad
🚨 23.0 business days
📅
▶
5 Dispatch Scheduled Oct 6, 8:45 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Status: Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned, Scheduled, Entered
To: Scheduled, Entered, Ready for Scheduling
Duration in Previous: 31d 23h, 0m
👷
Technician Assigned by Melissa Owens
Technician: Chris Galasso
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-27T13:00:00.000+0000
🚨 19.0 business days
🔧
▶
3 Status: Tech On Site Oct 31, 11:52 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 5, 9:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 10h
⏳ 3.0 business days
📨
Status: Invoice Pending by Diane Patton Nov 7, 5:34 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2d 8h, 0m
⏳ 1.8 business days
🧾
Invoice Created Nov 10, 4:33 PM
Invoice Number: SM-246073

Bottlenecks

Assigned
Duration: 23.0 business days (threshold: 4.0 business hours)
Exceeded by 22.5 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00523998
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
EBS
Technician
Chris Galasso
Scheduled
Oct 27, 9:00 AM
Created
Sep 4, 8:15 AM
Invoice #
SM-246073

Work Details (1)

Name Type Status Qty Amount Date
WL-02992831 Labor Open 0.25 $27.50 Oct 31, 11:54 PM

Details