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WO-01301595 ↗ ServiceMax

ArchWell Health • Inspection • PSM

📍 ArchWell - Holiday — 3346 US HIGHWAY 19, HOLIDAY FL, 34691

Sep 4, 2025 → Nov 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (28 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
32d
▶ Clock Running
Status: Ready for Scheduling
Sep 4 → Oct 21, 2025
32 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 32 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Oct 21 → Nov 12, 2025
15 business days (counted)
Running total: 47 of ? biz days used
Created: Sep 4, 2025 Completed: Nov 12, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Oct 21 Ready for Scheduling ▶ Running 32 32
Oct 21 → Oct 21 Assigned ▶ Running 0 32
Oct 21 → Oct 21 Entered ▶ Running 0 32
Oct 21 → Oct 21 Ready for Scheduling ▶ Running 0 32
Oct 21 → Oct 21 Assigned ▶ Running 0 32
Oct 21 → Nov 12 Scheduled ▶ Running 15 47
Dispatch 0.0d
Coordinators 49.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.0 days
Over SLA
Billing
0.0 days
Created: Sep 4, 2025 Due: Dec 2, 2025 Completed: Nov 12, 2025 (20 days early)
📅
48.0 days Total Age
⏱️
33.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
47.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524401
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 71 https://www.ebiotrack.com/inspection.php?iid=29846
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rafael Rivera
Owner
Shelby Robinson
Created
Sep 4, 2025
Work Orders from this Case (1)
WO-01301595 (current) Invoiced
Inspection • Yves Dessin
Created: Sep 4, 2025 • Closed: Nov 12, 2025
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 33.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 47.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
33.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
16.0d / 2.0d SLA
Closed
2.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/25 AJinerson - Call logged on WO-01304726. Called Rafael back at 727-615-6708 to schedule Annual Inspection Services: 

They specifically needed these dates/times: 


WO-01301595 - ArchWell - Holiday

Wednesday, 11/12 with starting time around 8:00 a.m. 

(no equipment will be in use between 8am-10am) 


WO-01304726 - ArchWell - Golden Acres

Thursday, 11/13 with start time around 11:30am 

(doctors will be in meeting from 11:30 a.m. - 2:00 p.m. so equipment will be fully avail.) 


POCs on site for both locations: 

Ask for Rafael or Jay upon arrival each day - 

#727-615-6708 (number works for both locations) 

No further arrival instructions. 

🔧 Work Performed
Arrived at site Inspected and calibration verified 75 devices All 75 devices passed Returned all back to service
🔍 Technician Findings
Arrived at site Inspected and calibration verified 75 devices All 75 devices passed Returned all back to service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 71 https://www.ebiotrack.com/inspection.php?iid=29846

Timeline

📞
Case Linked Sep 4, 7:00 AM
Case Number: 00524401
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 4, 9:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 33.0 business days
👷
▶
4 Technician Assigned Oct 21, 9:49 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned, Entered
To: Assigned, Entered, Ready for Scheduling
Duration in Previous: 47d 0h, 0m
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-12T13:00:00.000+0000
🚨 16.0 business days
⏱️
▶
2 6x Labor Added Nov 12, 2:02 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 22d 5h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Nov 14, 11:14 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:49 PM
Invoice Number: SM-246693

Bottlenecks

Ready for Scheduling
Duration: 33.0 business days (threshold: 1.0 business days)
Exceeded by 32.0 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00524401
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Yves Dessin
Scheduled
Nov 12, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-246693

Work Details (6)

Name Type Status Qty Amount Date
WL-03004706 Labor Open 0.5 $0.00 Nov 12, 2:02 PM
WL-03004707 Labor Open 6 $1,709.00 Nov 12, 2:02 PM
WL-03004708 Labor Open 1 $0.00 Nov 12, 2:02 PM
WL-03004709 Travel Open 10 - Nov 12, 2:02 PM
WL-03004710 Travel Open 17 - Nov 12, 2:02 PM
WL-03004711 Expenses Open 1 $0.00 Nov 12, 2:02 PM

Details