Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301732 ↗ ServiceMax

ArchWell Health • Inspection • PSM

📍 ArchWell - Dunedin — 2210 STATE ROAD 580, CLEARWATER FL, 33763

Sep 4, 2025 → Oct 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (5 biz days late)
Active: 24 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Sep 4 → Oct 1, 2025
19 business days (counted)
Running total: 19 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Oct 1 → Oct 8, 2025
5 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 24 of ? biz days used
Created: Sep 4, 2025 Completed: Oct 8, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Oct 1 Ready for Scheduling ▶ Running 19 19
Oct 1 → Oct 8 Assigned ▶ Running 5 24
Oct 8 → Oct 8 Scheduled ▶ Running 0 24
Dispatch 0.0d
Coordinators 26.6d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.6 days
Over SLA
Field Work
0.0 days
Created: Sep 4, 2025 Due: Dec 2, 2025 Completed: Oct 8, 2025 (55 days early)
📅
25.0 days Total Age
⏱️
20.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
24.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00524402
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 74 https://www.ebiotrack.com/inspection.php?iid=29847
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michelle Wojciechowski
Owner
Shelby Robinson
Created
Sep 4, 2025
Work Orders from this Case (1)
WO-01301732 (current) Invoiced
Inspection • Yves Dessin
Created: Sep 4, 2025 • Closed: Oct 8, 2025
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 20.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 24.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.0d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Scheduled
0.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/8/25 RCook- Spoke with Michelle, advised inspection is not due until December but we have our technician in the area today. She stated the technician can come onsite to complete the inspection. Advised that we will send our technician her way now. Could not log call in RC. Logged call manually.


10/1/25 AJinerson - Email to Michelle offering tech visit on Weds. 10/8 with eta between 9am - 11am.


10/1/25 AJinerson - Called Michelle at 727-615-3133 to follow up and schedule tech visit. Tech will be in area next week, offering visit on Weds. 10/8 with arrival between 9:00 a.m. - 11:00 a.m. 

Michelle was not in but staff took my name/number for when she's back in tomorrow. 

10/1/25 AJinerson - Dunedin correct phone number - 727-615-3133 

🔧 Work Performed
Arrived at site Inspected and calibration 84 devices All 84 devices passed
🔍 Technician Findings
Arrived at site Inspected and calibration 84 devices All 84 devices passed
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 74 https://www.ebiotrack.com/inspection.php?iid=29847

Timeline

📞
Case Linked Sep 4, 7:00 AM
Case Number: 00524402
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 4, 9:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 20.0 business days
👷
▶
2 Technician Assigned Oct 1, 1:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 27d 3h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Oct 8, 9:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-08T15:00:00.000+0000
⏱️
▶
3 6x Labor Added Oct 8, 3:33 PM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Scheduled
To: Completed
Duration in Previous: 6h 3m
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 9, 5:55 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 2h, 0m
🧾
Invoice Created Oct 10, 4:42 PM
Invoice Number: SM-243321

Bottlenecks

Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

📞
Case 00524402
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Yves Dessin
Scheduled
Oct 8, 11:00 AM
Created
Sep 4, 9:37 AM
Invoice #
SM-243321

Work Details (6)

Name Type Status Qty Amount Date
WL-02963642 Labor Open 1 $0.00 Oct 8, 3:33 PM
WL-02963643 Labor Open 5.5 $1,923.20 Oct 8, 3:33 PM
WL-02963644 Labor Open 1 $0.00 Oct 8, 3:33 PM
WL-02963645 Travel Open 17 - Oct 8, 3:33 PM
WL-02963646 Travel Open 17 - Oct 8, 3:33 PM
WL-02963647 Expenses Open 1 $0.00 Oct 8, 3:33 PM

Details