No quote needed per smc additional unit Lumberton Emergency Squad
Closed
Coordinate with other Work Orders WO-01300105 103 and 104
1392 Stair Chair
Model: 6252 Stair-PRO
SN 021239389
Right Upper Handle is loose and is getting sticky. Sometimes getting stuck and unable to be folded down without being forced.
Technician to complete product reivew,eval and testing to determine if parts will be needed.
9/5 MOwens Called and spoke to George Jackson. Parts will arrive to the tech on 9/10 so that the service visit can take place on 9/12 per the request of George.
9/5/25 RCook- LM with George Jackson to return call to discuss if he would like WO-01300103 and WO-01300104 scheduled for next week and return for WO-01300105 after parts ship or if he would like all of these completed together. See logged call on WO-01300103
🔧Work Performed
LOCKING HANDLES OPERATING AS EXPECTED WITH NO ISSUES FOUND; NO PARTS USED
🔍Technician Findings
NO ISSUE FOUND
⚠️Problem Description
Coordinate with other Work Orders WO-01300105 103 and 104
1392 Stair Chair
Model: 6252 Stair-PRO
SN 021239389
Right Upper Handle is loose and is getting sticky. Sometimes getting stuck and unable to be folded down without being forced.
Technician to complete product reivew,eval and testing to determine if parts will be needed.
📄Description
Stryker 6252 Stair-PRO stair chair
📞
Call
Completed Sep 9, 2025
9/5 MOwens Called and spoke to George Jackson. Parts will arrive to the tech on 9/10 so that the service visit can take place on 9/12 per the request of George.
Work Order: WO-01301771
Account: LUMBERTON EMERGENCY SQUAD
Customer Case Number:
Location: LUMBERTON EMERGENCY SQUAD
Address: 34 Municipal Dr., Lumberton, NJ 08048
Manufacturer: Stryker Medical EMS
Model #: 6252 Stair-PRO
Serial #: 021239389
Contact Name: George Jackson
Contact Phone: 609-949-4881
Timeline
📞
Case Linked Sep 4, 11:04 AM
Case Number:00524492
Subject:No quote needed per smc additional unit Lumberton Emergency Squad
Status:Closed
📋
▶
2
Work Order Created Sep 4, 12:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 4, 1:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 41m
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Sep 9, 9:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-12T12:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Chris GalassoSep 12, 9:35 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 0h
⏱️
▶
2
3x Labor Added Sep 12, 11:40 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2h 5m, 0m
📄
▶
2
Status: Ready to Bill Sep 12, 3:35 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3m
💰
Status: Invoiced by Hannah ShawSep 12, 4:56 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:1h 16m
⏳1.9 business days
🧾
Invoice Created Sep 15, 10:57 AM
Invoice Number:SM-240895
Bottlenecks
Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)