L2 Review - Healthcare * no quote needed until parts are determined.
Closed
One of our wheelchairs needs a brake repair, pls schedule the service asap
S/N NM-00062
The technician will need to evaluate the unit and determine if parts are needed.
9/8 KSmith -- Left VM and sent email to schedule for Friday
9/5 KSmith -- Sent email to schedule for 9/12
🔧Work Performed
**Tried to re attach a locking nut but noticed that the bolt that it attaches to was also damaged and actually had broken off the end with the threads for the locking nut to attach to.
**Spoke with Lori and informed her that the wheelchair was unable to be fixed to the the fact that we are unable to get parts for this type of wheelchair.
**Spoke with a rep at MRIequip and they I formed me that that serial number and model of wheelchair has been discontinued and no parts are available.
🔍Technician Findings
Unit OOS
**PR side brake assembly found broken.
**Missing locking nut that attaches the brake assembly to the wheelchair.
⚠️Problem Description
One of our wheelchairs needs a brake repair, pls schedule the service asap
S/N NM-00062
The technician will need to evaluate the unit and determine if parts are needed. https://www.ebiotrack.com/workorder.php?wo=67992
From: LoriB@shields.com
To: ksmith@emsar.com
That works! What time ?
Lori Heffelfinger
Chief Technologist/Center Manager
Baystate MRI & Imaging
Cell: 413-324-6412
Lorib@shields.com
On Sep 8, 2025, at 11:02 AM, Kourtney Smith <ksmith@emsar.com> wrote:
Hi Lori, We received the request for service on your wheelchair. Would Friday, September 12th in the AM work for the technician to come onsite and service the unit? BEST REGARDS, KOURTNEY SMITH ACCOUNT SERVICE COORDINATOR CENTRAL DISTRICT COOR
To: lorib@shields.com
CC:
BCC:
Attachment: --none--
Subject: Re: Shields HCG - Baystate -- Wheelchair Repair -- WO-01301782
Body:
Hi Lori,
We received the request for service on your wheelchair.
Would Friday, September 12th in the AM work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notifi
To: lorib@shields.com
CC:
BCC:
Attachment: --none--
Subject: Shields HCG - Baystate -- Wheelchair Repair -- WO-01301782
Body:
Hi Lori,
We received the request for service on your wheelchair.
Would Friday, September 12th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notifications for EM
Work Order: WO-01301782
Account: SHIELDS HEALTHCARE GROUP
Customer Case Number:
Location: Shields HCG - Baystate
Address: 80 Wason Ave, Springfield, MA 01107
Manufacturer:
Model #: Wheelchair
Serial #: NM-00062
Contact Name: Lori Keffelfinger
Contact Phone: (800) 765-8775 413-324-6412
Contact Em
Case #00522590 – L2 Review - Healthcare * no quote needed until parts are determined.
Status: Closed | Priority: Standard
One of our wheelchairs needs a brake repair, pls schedule the service asap
S/N NM-00062
The technician will need to evaluate the unit and determine if parts are needed.
📧WheelChair NM-00062 needing service [ ref:!00DA0093zU.!500VU0X2V7z:ref ]Sep 3, 2025 2:51pm
From: dcreditt@emsar.com
Hi Lori,
I'm Dave Creditt with Emsar Corp Tech Support in regards to the repair needed would you be able to provide me the model of the chair and who the mfg is?
Thanks
Dave
ref:!00DA0093zU.!500VU0X2V7z:ref
Timeline
📞
Case Linked Aug 27, 12:28 PM
Case Number:00522590
Subject:L2 Review - Healthcare * no quote needed until parts are determined.
Status:Closed
⚠️6.0 business days
📋
▶
2
Work Order Created Sep 4, 12:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Sep 5, 12:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 0h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Sep 8, 12:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-12T13:00:00.000+0000
⚠️5.0 business days
📅
Dispatch Scheduled by Luis TorresSep 12, 9:01 AM
Scheduled For:2025-09-12T15:00:00.000+0000
🚗
3x Travel Added Sep 12, 2:05 PM
Type:Travel, Labor
Status:Open
Qty:57, 0.5, 1.5
✔️
Status: Completed by Luis TorresSep 12, 2:20 PM
From:Scheduled
To:Completed
Duration in Previous:4d 2h
🏁
Status: Closed by Luis TorresSep 12, 2:36 PM
From:Completed
To:Closed
Duration in Previous:16m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonSep 15, 6:02 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:3d 3h, 0m
⏳2.7 business days
🧾
Invoice Created Sep 17, 9:25 PM
Invoice Number:SM-241025
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)