9/10/25 PC- Repair/PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Replaced Modem on unit. Made sure it was online. Completed Higi PM.
Final Resolution: All function test pass.
🔍Technician Findings
9/10/25 PC- Repair/PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Replaced Modem on unit. Made sure it was online. Completed Higi PM.
Final Resolution: All function test pass.
⚠️Problem Description
Tech will be shipped Connectivity device replacement.
Restore connectivity then verify kiosk is online by logging in as a customer and receiving email results back. Take a picture of account being logged in and attach to your Work Order.
***MUST COMPLETE PM AFTER REPAIR***
Use this password to access the kiosk: insert password here from portal
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Merge KMY Kiosk
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Outbound to +17038180117
Completed Sep 5, 2025
Per Lai They did reboot, screens and LEDs are working, still showing off line. They do have a key.
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Outbound to +17038180117
Completed Sep 4, 2025
pharm advised it is working. she will reboot.
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Outbound to +17038180117
Completed Sep 4, 2025
Pharm confirmed it is working. They are rebooting.
Sep 5, 2025 3:44pm
@Robert Cox @Emmanuel Morales Praelow asked me where the parts are being shipped. Since this is not something that Dispatch does, I wanted to check with one of you to confirm the delivery location. Could you please confirm where the parts are shipping to? Thank you!! @Praelow Cameron @Melissa Owens
Work Order: WO-01301834
Account: HIGI LLC
Customer Case Number: SD-325442
Location: Giant Pharmacy 744
Address: 5740 Union Mill Rd, Clifton, VA 20124
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-835
Contact Name:
Contact Phone: 7038180117
Contact Email: