sent chatter to Keith/Scott asking what wo he added notes 9/2, 9/3, 9/4
Closed
Follow up to WO-01264681
Inspection #: 9788 Asset ID: 13043204 Model: Nanosonics - Trophon2 Notes: Unit gives error code PT04, this is the same issue they had when sent out for repair the first time.Out of range. Reviewed service with customer, quote needed
9/11 KSmith -- Rescheduled for 9/16 with Aubrey. Anytime after 1pm.
9/10 KSmith -- Scheduled for 9/19 with Aubrey
9/10 KSmith -- Sent email to schedule for 9/19
🔧Work Performed
Packed Trophon and removed from site.
🔍Technician Findings
Upon arrival found trophon in Aubrey’s office.
⚠️Problem Description
Follow up to WO-01264681
Inspection #: 9788 Asset ID: 13043204 Model: Nanosonics - Trophon2 Notes: Unit gives error code PT04, this is the same issue they had when sent out for repair the first time.Out of range. Reviewed service with customer, quote needed
From: Aubrey.Capraro@ppgreaterny.org
To: ksmith@emsar.com
Hello, Our meeting got pushed back so staff won't be available until 1pm tomorrow.
Aubrey Capraro
(pronouns: she, her, hers)
Health Center Director /LPN
Planned Parenthood of Greater New York
1424 Genesee Street | Utica NY, 13502
111 E Chestnut Street, Suite 205 | Rome NY, 13440
400 N Perry Street | Johnstown NY, 12095
Office: 315-758-1736 | Mobile: 315-982-7466
aubrey.capraro@ppgreaterny.org <mailto:firstname.lastname@ppg
From: Aubrey.Capraro@ppgreaterny.org
To: ksmith@emsar.com
Sounds good
Aubrey Capraro
(pronouns: she, her, hers)
Health Center Director /LPN
Planned Parenthood of Greater New York
1424 Genesee Street | Utica NY, 13502
111 E Chestnut Street, Suite 205 | Rome NY, 13440
400 N Perry Street | Johnstown NY, 12095
Office: 315-758-1736 | Mobile: 315-982-7466
aubrey.capraro@ppgreaterny.org<mailto:firstname.lastname@ppgreaterny.org> | ppgreaterny.org<https://protect.checkpoint.com/v2/r01/___http://www.ppgr
From: Aubrey.Capraro@ppgreaterny.org
To: ksmith@emsar.com
We have a staff meeting so no one will be in the office until 12.
Aubrey Capraro
(pronouns: she, her, hers)
Health Center Director /LPN
Planned Parenthood of Greater New York
1424 Genesee Street | Utica NY, 13502
111 E Chestnut Street, Suite 205 | Rome NY, 13440
400 N Perry Street | Johnstown NY, 12095
Office: 315-758-1736 | Mobile: 315-982-7466
aubrey.capraro@ppgreaterny.org<mailto:firstname.lastname@ppgreaterny.org> | ppgreaterny.org<ht
From: Aubrey.Capraro@ppgreaterny.org
To: ksmith@emsar.com
Yes, that is fine our hours are 83a-3p on Fridays.
Aubrey Capraro
(pronouns: she, her, hers)
Health Center Director /LPN
Planned Parenthood of Greater New York
1424 Genesee Street | Utica NY, 13502
111 E Chestnut Street, Suite 205 | Rome NY, 13440
400 N Perry Street | Johnstown NY, 12095
Office: 315-758-1736 | Mobile: 315-982-7466
aubrey.capraro@ppgreaterny.org<mailto:firstname.lastname@ppgreaterny.org> | ppgreaterny.org<https://protect.c
To: aubrey.capraro@ppgreaterny.org
CC:
BCC:
Attachment: --none--
Subject: ROME PLANNED PARENTHOOD -- EMSAR Repair -- WO-01301840
Body:
Hi Aubrey,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at ROME PLANNED PARENTHOOD located at 111 E Chestnut Street?
· If not, would you have the contact information of the person I need to speak with?
· I
Sep 15, 2025 12:08pm
@Keith Fricke may I have a shipping label for this Trophon please? I believe this is getting sent out for repair since there is nothing else we can do.
Work Order: WO-01301840
Account: PLANNED PARENTHOOD OF GREATER NEW YORK
Customer Case Number:
Location: ROME PLANNED PARENTHOOD
Address: 111 E CHESTNUT STREET, ROME, NY 13440
Manufacturer:
Model #: N05000-1
Serial #: 490589-023
Contact Name: Aubrey Capraro
Contact Phone: 315-982-7466
Contact Email
PDF
SN 490589-023 PO-23052 Packing Slip
Sep 16, 2025
Timeline
📞
Case Linked Jun 27, 2:28 PM
Case Number:00506163
Subject:sent chatter to Keith/Scott asking what wo he added notes 9/2, 9/3, 9/4
Status:Closed
🚨48.0 business days
📋
▶
3
Work Order Created Sep 4, 2:29 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jessica Sells
Technician:Ryan Schwochow
👷
Status: Assigned by Jessica Sells
From:Entered
To:Assigned
Duration in Previous:0m
⏳3.0 business days
📅
Status: Ready for Scheduling by Ryan SchwochowSep 8, 8:34 AM
From:Assigned
To:Ready for Scheduling
Duration in Previous:3d 18h
⏳3.0 business days
👷
▶
2
Technician Assigned Sep 10, 11:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 3h
🗓️
▶
2
Status: Scheduled Sep 10, 12:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-19T13:00:00.000+0000
📅
Dispatch Scheduled by Kourtney SmithSep 11, 9:33 AM
Scheduled For:2025-09-16T16:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Kourtney SmithSep 15, 3:14 PM
Scheduled For:2025-09-16T17:00:00.000+0000
🔧
▶
2
Status: Tech On Site Sep 16, 12:17 PM
Status: Tech On Site → 3x Travel Added
🚗
3x Travel Added
Type:Travel, Expenses, Labor
Status:Open
Qty:60, 1, 1.05
⏱️
▶
2
3x Labor Added Sep 16, 1:19 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Bernard Thompson
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 1m, 0m
⏳3.0 business days
💵
Status: Billing Review by Diane PattonSep 18, 12:44 PM
From:Closed
To:Billing Review
Duration in Previous:1d 23h
🚨62.0 business days
📄
Status: Ready to Bill by Scott BerryDec 18, 2:11 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:91d 2h
🚨11.0 business days
📨
Status: Invoice Pending by Yecenia CamposJan 5, 6:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:18d 3h
💰
▶
2
Status: Invoiced Jan 5, 6:18 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-250534
Bottlenecks
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Billing Review
Duration: 61.9 business days (threshold: 2.0 business days)
Exceeded by 59.9 business days
Ready to Bill
Duration: 10.6 business days (threshold: 1.0 business days)