Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301874 ↗ ServiceMax

UNION CITY EMS • Repair • P7

📍 UNION CITY EMS - Service — 316 16th St, Union City NJ, 07087

Sep 4, 2025 → Sep 4, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 15, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 5, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
Created: Sep 4, 2025 Completed: Sep 5, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0 / 7
Sep 4 → Sep 4 Ready for Scheduling ▶ Running 0 0 / 7
Sep 4 → Sep 5 Scheduled ▶ Running 1 1 / 7
Dispatch 0.0d
Coordinators 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Billing
0.0 days
Created: Sep 4, 2025 Due: Sep 15, 2025 Completed: Sep 5, 2025 (10 days early)
📅
0.7 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00524135
TECH ON SITE Urgent customer on WO-01296934
Closed
Q-00029864 35x 17n-376817 bc 13272800 17N-376817 X-frame axle bearings 2 ea 8620175 35x 17n-376816 bc 13272805 X-frame axle bearings 2ea 8620175 35x 15n-341191 bc 13272810 X-frame axle bearing 2ea 8620175 rivets 6ea 3401900 I have all bushings and rivet No parts order needed. 45 minutes labor each
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jose Gutierrez
Owner
Jessica Sells
Created
Sep 3, 2025
Work Orders from this Case (3)
WO-01301874 (current) Invoiced
Repair • David Trost
Created: Sep 4, 2025 • Closed: Sep 4, 2025
WO-01301875 Invoiced
Repair • David Trost
Created: Sep 4, 2025 • Closed: Sep 4, 2025
WO-01301876 Invoiced
Repair • David Trost
Created: Sep 4, 2025 • Closed: Sep 4, 2025
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
0.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced axle bearings. replaced rivets unit passes functrional testing and has beeen returned to service
🔍 Technician Findings
replaced axle bearings. replaced rivets unit passes functrional testing and has beeen returned to service
⚠️ Problem Description
Q-00029864 35x 17n-376817 bc 13272800 17N-376817 X-frame axle bearings 2 ea 8620175 rivets 6ea 3401900 I have all bushings and rivet No parts order needed. 45 minutes labor each https://www.ebiotrack.com/workorder.php?wo=68005
📄 Description
Ferno Model 35-X (Series) Manual Ambulance Cot (X, XIT, XNM, XST)

Timeline

📞
Case Linked Sep 3, 11:08 AM
Case Number: 00524135
Subject: TECH ON SITE Urgent customer on WO-01296934
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Sep 4, 4:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🔩
3x Parts Added Sep 4, 7:19 PM
Type: Parts, Labor
Status: Open
Qty: 2, 0.5
👷
▶
3 Technician Assigned Sep 4, 7:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Stephanie Ramen
Scheduled For: 2025-09-04T16:00:00.000+0000
🗓️
Status: Scheduled by Stephanie Ramen
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 13m
✔️
Status: Completed by David Trost Sep 4, 9:48 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2h 9m, 0m
⏳ 2.3 business days
📄
▶
2 Status: Ready to Bill Sep 8, 4:06 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 9, 4:53 PM
Invoice Number: SM-240309

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00524135
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
David Trost
Scheduled
Sep 4, 12:00 PM
Created
Sep 4, 4:24 PM
Invoice #
SM-240309

Work Details (3)

Name Type Status Qty Amount Date
WL-02925822 Parts Open 2 $4.00 Sep 4, 7:19 PM
WL-02925823 Parts Open 2 $18.00 Sep 4, 7:19 PM
WL-02925824 Labor Open 0.5 $0.00 Sep 4, 7:19 PM

Details