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WO-01301884 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Animal Medical Clinic - Kingsville — 801 General Cavazos Blvd, Kingsville TX, 78363

Sep 4, 2025 → Sep 11, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 10, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Sep 4 → Sep 5, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Sep 5 → Sep 8, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 12, 2025
4 business days (counted)
Running total: 5 of 4 biz days used
Created: Sep 4, 2025 Completed: Sep 12, 2025
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0 / 4
Sep 4 → Sep 4 Ready for Scheduling ▶ Running 0 0 / 4
Sep 4 → Sep 4 Assigned ▶ Running 0 0 / 4
Sep 4 → Sep 5 Awaiting Parts - Customer ⏸ Paused 1 —
Sep 5 → Sep 5 Ready for Scheduling ▶ Running 0 0 / 4
Sep 5 → Sep 8 Assigned ▶ Running 1 1 / 4
Sep 8 → Sep 12 Scheduled ▶ Running 4 5 / 4
Dispatch 0.0d
Material Management 1.4d
Coordinators 6.0d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.4 days
Coordinators
6.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 4, 2025 Due: Sep 12, 2025 Completed: Sep 12, 2025 (on time)
📅
5.5 days Total Age
⏱️
4.1d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00524624
Midmark Service Request Dispatch Authorization - WO-00101160
Closed
Zone 1 NWD air leak ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com - For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 724511 014-0619-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Samantha Perea
Owner
Sherry Reich
Created
Sep 4, 2025
Work Orders from this Case (1)
WO-01301884 (current) Invoiced
Repair • Chane Lacy
Created: Sep 4, 2025 • Closed: Sep 11, 2025
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 4.1 days stuck in "Scheduled"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts - Customer
1.4d
Assigned
1.8d / 0.5d SLA
Scheduled
4.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/8 KKelch called Samantha to schedule for 9/11 between 12 and 1 pm. Customer confirmed. 

9/5 KKelch waiting for ETA to update prior to scheduling

9/5/2025jsells

Ship To Name: Animal Medical Clinic - Kingsville Ship To Address: 801 General Cavazos Blvd Ship To City/State: KINGSVILLE, TX 78363 Waybill (Tracking #): 1ZE444250349762272 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 05-SEP-2025 LINE NO: 1.1 QTY: 1 ITEM: 014-0619-00 SERIAL #: DESCRIPTION: SHUT OFF VALVE, 1/4 NPT


9/4/25 SReich - Spoke to Samantha, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.  

🔧 Work Performed
9/11 CLacy Removed and replaced air blow off valve with the new one received from midmark. Functional testing passed. This unit is in proper working condition and is ready to return to service
🔍 Technician Findings
Air blow off valve leaks
⚠️ Problem Description
Zone 1 NWD air leak ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com - For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 724511 014-0619-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Sep 4, 2:29 PM
Case Number: 00524624
Subject: Midmark Service Request Dispatch Authorization - WO-00101160
Status: Closed
📋
Work Order Created Sep 4, 4:41 PM
Work Order: WO-01301884
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Sherry Reich Sep 4, 4:49 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7m
👷
▶
2 Technician Assigned Sep 4, 4:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 9m, 0m
📅
Status: Ready for Scheduling by Jessica Sells Sep 5, 12:40 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 19h 40m
👷
▶
2 Technician Assigned Sep 5, 1:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 37m
⏳ 2.0 business days
👷
Technician Assigned by Kaitlyn Kelch Sep 8, 9:20 AM
Technician: Chane Lacy
🗓️
▶
2 Status: Scheduled Sep 8, 9:34 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-11T17:00:00.000+0000
⏳ 4.0 business days
✔️
Status: Completed by Chane Lacy Sep 11, 8:30 PM
From: Scheduled
To: Completed
Duration in Previous: 3d 10h
⏱️
▶
2 5x Labor Added Sep 11, 8:40 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Chane Lacy
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 2.4 business days
📄
▶
2 Status: Ready to Bill Sep 15, 3:22 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Sep 17, 9:25 PM
Invoice Number: SM-240987

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00524624
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Chane Lacy
Scheduled
Sep 11, 1:00 PM
Created
Sep 4, 4:41 PM
Invoice #
SM-240987

Work Details (5)

Name Type Status Qty Amount Date
WL-02933253 Labor Open 5.5 $0.00 Sep 11, 8:40 PM
WL-02933254 Labor Open 1 $110.00 Sep 11, 8:40 PM
WL-02933255 Labor Open 5 $0.00 Sep 11, 8:40 PM
WL-02933256 Travel Open 343 $110.00 Sep 11, 8:40 PM
WL-02933257 Travel Open 343 $0.00 Sep 11, 8:40 PM

Details