Use this password to access the kiosk: 4LFC7LXL
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
9/30/25 Nikki reviewing this WO for the complaint charges - reviewed this date
9.8.25 Hshaw - moved WO to BR for EDanek to review the billable amount.
9/5/25 RCook- Sent teams message to MBateman stating: Matthew BatemanWO-01301887-Higi complaint due 9/8/25 with parts shipping. Galasso will be in Hughestown, PA on Monday and would need to grab these parts from home before going to this site. Travel total for both of these sites is 5 hours and 13 minutes. I see that Phil has a placeholder on his calendar for Monday that says "HCP work in Pittsburgh area" but I don't see any work orders scheduled for that day. Would you like Phil to take this complaint on Monday? He would just have to wait on the parts to deliver.
🔧Work Performed
Take pictures of location of kiosk. Kiosk was located closely to pallets that could cause an issue with customers getting on and off of the kiosk seat. Positioning feet were loose on kiosk. Seat lock did not function. Seat lock metal receiver bar was loose and unable to be tightened. Missing bolts for seat hinges. Tightened remaining bolts. Checked 12vdc power supply. 3.04vdc. Kiosk needs a new power supply. BP calibration was inaccurate. Recalibrated BP. Recalibrated scale. Cleaned both screens. Tested BP and scale functionality of kiosk. Tightened up positioning feet. Contacted level 2. Was instructed to call Higi. Called Higi. Talked with Andrew. Sent over pictures to tech support. Contacted manager at store to go over findings.
🔍Technician Findings
Checked in with pharmacist. Checked in with the manager Erick. Kiosk was not plugged in with an out of order sign taped below the advertisement screen. Erick explained to me that the BP was inaccurate and that a customer fell off of the kiosk.
⚠️Problem Description
Technician needed to investigate the status of the kiosk. Report of a fall and an injury. Please take all photos per the attached document. Photos of the surrounding area floor and all seat photos. Report to Technical support prior to checking out to verify all photos have been taken. Please be detailed in your response.
Use this password to access the kiosk: 4LFC7LXL
. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with Verizon Cradle point Modem installed
📋
Inbound from +18562620902
Completed Sep 4, 2025
Per Seean (pronounced see ann) her manager told her to call in a report on the "hardware". She seemed very confused on the issue. She said the seat feel off. Then she said the seat was loose and someone fell. I asked if the person was injured when they fell and she said she was not sure if they fell off it or just started to fall. I asked to speak with the manager that told her to call (and new about the fall) she said he couldn't come to the phone. I asked his name and she would not gi
Oct 2, 2025 3:55pm
Hi @Philip Krogstad, by chance do you remember if the levelers were touching the floor? I see you notated "Positioning feet were loose on kiosk", but we wanted to verify if the levelers were flush with the ground or was the unit able to rock/move from the ground.
Use this password to access the kiosk: 4LFC7LXL
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts