Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301903 ↗ ServiceMax

Oak Street Health • Virtual Tech - Drop Shipment • PC

📍 Oak Street Health - Woodward, MI — 14507 Woodward Ave, Highland Park MI, 48203

Sep 5, 2025 → Dec 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 7, 2025
✗ SLA Missed
Active: 1 biz days
Paused: 66 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Awaiting Parts
Sep 5 → Dec 14, 2025
66 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 14 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Sep 5, 2025 Completed: Dec 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Dec 14 Awaiting Parts ⏸ Paused 66 —
Dec 14 → Dec 15 Reschedule ▶ Running 1 1
Dec 15 → Dec 15 Assigned ▶ Running 0 1
Dispatch 0.0d
Material Management 67.0d
Coordinators 1.0d
Field Work 0.0d
Billing 11.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
67.0 days
Over SLA
Coordinators
1.0 days
Field Work
0.0 days
Billing
11.6 days
Over SLA
Created: Sep 5, 2025 Due: Nov 7, 2025 Completed: Dec 15, 2025 (37 days late)
📅
68.0 days Total Age
⏱️
67.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
75.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00524642
Follow up to WO-01294240
Closed
Follow up to WO-01294240 Inspection #: 28977 Asset ID: 6250435 Model: Zoll Medical Corporation - AED Plus Notes: Expired accessories Expired Accessories – Emsar to ship replacement (AED Pads, Batteries). Pads are expired. Please order new ones.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Latrice Crimp
Owner
Virtual Tech
Created
Sep 4, 2025
Work Orders from this Case (1)
WO-01301903 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Sep 5, 2025 • Closed: Dec 15, 2025
Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 67.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 75.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
67.0d / 3.0d SLA
Reschedule
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
11.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
Follow up to WO-01294240 Inspection #: 28977 Asset ID: 6250435 Model: Zoll Medical Corporation - AED Plus Notes: Expired accessories Expired Accessories – Emsar to ship replacement (AED Pads, Batteries). Pads are expired. Please order new ones. https://www.ebiotrack.com/workorder.php?wo=68009

Timeline

📞
Case Linked Sep 4, 2:50 PM
Case Number: 00524642
Subject: Follow up to WO-01294240
Status: Closed
📋
▶
3 Work Order Created Sep 5, 7:54 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00081280
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 3m
🚨 67.0 business days
🔩
▶
2 3x Parts Added Dec 14, 3:17 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 100d 8h
⏱️
▶
4 Labor Added Dec 15, 9:33 AM
Labor Added → Technician Assigned → Status: Assigned → Status: Closed
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: Reschedule, Assigned
To: Assigned, Completed
Duration in Previous: 18h 16m, 0m
🏁
Status: Closed by Wendy Argueta
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 16, 2:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
🚨 12.0 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 3h
🧾
▶
2 Invoice Created Jan 2, 6:29 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Awaiting Parts
Duration: 67.0 business days (threshold: 3.0 business days)
Exceeded by 64.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days

🔗 Related Artifacts

📞
Case 00524642
Closed
📦
Parts Order 00081280
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Sep 5, 7:54 AM
Invoice #
SM-250448

Work Details (4)

Name Type Status Qty Amount Date
WL-03037317 Parts Open 1 $135.00 Dec 14, 3:17 PM
WL-03037318 Parts Open 1 $310.50 Dec 14, 3:17 PM
WL-03037319 Expenses Open 1 $25.40 Dec 14, 3:17 PM
WL-03037690 Labor Open 0.26666666666667 $61.29 Dec 15, 9:33 AM

Details