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WO-01301924 ↗ ServiceMax

Caldwell County ESD #5 • Preventive Maintenance • PSM

📍 Caldwell County ESD #5 - Luling EMS — 685 S. Hackberry Ave., Luling TX, 78648

Sep 5, 2025 → Oct 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (16 biz days late)
Active: 34 biz days
🕐 Clock stopped: Invoiced (Oct 24, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 5 → Sep 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Sep 8 → Oct 20, 2025
29 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 24, 2025
4 business days (counted)
Running total: 34 of ? biz days used
Created: Sep 5, 2025 Invoiced: Oct 24, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 5 Ready for Scheduling ▶ Running 0 0
Sep 5 → Sep 8 Assigned ▶ Running 1 1
Sep 8 → Oct 20 Scheduled ▶ Running 29 30
Oct 20 → Oct 20 Entered ▶ Running 0 30
Oct 20 → Oct 20 Assigned ▶ Running 0 30
Oct 20 → Oct 24 Scheduled ▶ Running 4 34
Dispatch 0.0d
Coordinators 36.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.7 days
Over SLA
Created: Sep 5, 2025 Due: Oct 31, 2025 Completed: Oct 24, 2025 (7 days early)
📅
35.0 days Total Age
⏱️
30.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
31.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524731
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM Equip: 20 https://www.ebiotrack.com/inspection.php?iid=29854 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Description: 2 SITES | 20 ASSETS @Site ID #:24413 | Contract covers: (7) Stretcher (7) Stair Chair (3) Lockdown (4) PowerLoad | 2 PMs per year | 2 Unscheduled repair calls per year
Priority
Standard
Origin
Email
Reason
New Case
Contact
Richard Slaughter
Owner
John Rolston
Created
Sep 5, 2025
Work Orders from this Case (1)
WO-01301924 (current) Invoiced
Preventive Maintenance • Chane Lacy
Created: Sep 5, 2025 • Closed: Oct 24, 2025
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 30.0 days stuck in "Scheduled"
⏱️
Total Delay 31.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
2.1d / 0.5d SLA
Scheduled
34.4d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/20 KKelch Richard called me back to schedule for 10/24 between 9 and 10 am. Customer confirmed. Call logged on WO-01310085

10/20 KKelch called Richard to reschedule for 10/24 between 9 and 11 am. Left VM.

9/8 KKelch called Richard to schedule for 10/21 and 10/23 between 9 and 10 am. Customer confirmed. Call logged on WO-01301924

🔧 Work Performed
Ferno Washington Inc - iNLine (Series) Serial #: 35789 - Asset ID: 13276036 Ferno Washington Inc - iNX Serial #: 18S-015487 - Asset ID: 13276044 Ferno Washington Inc - iNLine (Series) Serial #: 35781 - Asset ID: 13276045 Ferno Washington Inc - iNX Serial #: 18S-015464 - Asset ID: 13276047 Ferno Washington Inc - iNX Serial #: 18S-015486 - Asset ID: 13276047 Ferno Washington Inc - iNLine (Series) Serial #: 35496 - Asset ID: 13276048 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 18N-393942 - Asset ID: 13276049 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 18N-394489 - Asset ID: 13276050 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 18N-393941 - Asset ID: 13276051 Stryker Medical - 6506 PowerPro Serial #: 22060207000209 - Asset ID: 13247213 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 180141389 - Asset ID: 13247217 Stryker Medical - 6506 PowerPro Serial #: 2107020700111 - Asset ID: a0CVU00004Fzkng2AB Stryker Medical - 6252 Stair-Pro Serial #: 090941081 - Asset ID: 13247215 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 151241728 - Asset ID: 13247222 Stryker Medical - 6506 PowerPro Serial #: 180141194 - Asset ID: 13247216 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 639005550003 - Asset ID: 13247220 Stryker Medical - 6252 Stair-Pro Serial #: UNKNOWN - Caldwell County ESD #5 - Asset ID: 13247219 Stryker Medical - 6252 Stair-Pro Serial #: 090941082 - Asset ID: 13247212 Stryker Medical - 6506 PowerPro Serial #: 180141195 - Asset ID: 13247218 Stryker Medical - 6252 Stair-Pro Serial #: 090941084 - Asset ID: 13247221
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM Equip: 20 https://www.ebiotrack.com/inspection.php?iid=29854 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Description: 2 SITES | 20 ASSETS @Site ID #:24413 | Contract covers: (7) Stretcher (7) Stair Chair (3) Lockdown (4) PowerLoad | 2 PMs per year | 2 Unscheduled repair calls per year

Timeline

📞
Case Linked Sep 5, 1:00 AM
Case Number: 00524731
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 5, 9:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Sep 5, 10:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 42m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Sep 8, 10:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-21T14:00:00.000+0000
🚨 30.0 business days
🆕
▶
2 Status: Entered Oct 20, 4:05 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h5A00000HFAYSQA5, Chane Lacy
🗓️
▶
2 Status: Scheduled Oct 20, 4:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-24T14:00:00.000+0000
⏳ 4.9 business days
⏱️
▶
3 8x Labor Added Oct 26, 12:47 PM
8x Labor Added → Status: Closed → 4x Labor Added
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 5d 20h
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 3, 152
⏳ 1.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 27, 5:29 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 4h, 0m
🚨 34.8 business days
🧾
Invoice Created Dec 17, 6:00 PM
Invoice Number: SM-244868

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00524731
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Chane Lacy
Scheduled
Oct 24, 10:00 AM
Created
Sep 5, 9:08 AM
Invoice #
SM-244868

Work Details (12)

Name Type Status Qty Amount Date
WL-02984624 Labor Open 0.5 $0.00 Oct 26, 12:47 PM
WL-02984625 Labor Open 0.5 $0.00 Oct 26, 12:47 PM
WL-02984626 Labor Open 0.5 $0.00 Oct 26, 12:47 PM
WL-02984627 Labor Open 0.5 $0.00 Oct 26, 12:47 PM
WL-02984628 Labor Open 0.5 $0.00 Oct 26, 12:47 PM
WL-02984629 Labor Open 0.5 $0.00 Oct 26, 12:47 PM
WL-02984630 Labor Open 0.5 $0.00 Oct 26, 12:47 PM
WL-02984631 Labor Open 0.5 $0.00 Oct 26, 12:47 PM
WL-02984636 Labor Open 3 $0.00 Oct 26, 12:49 PM
WL-02984637 Travel Open 152 $0.00 Oct 26, 12:49 PM
WL-02984638 Labor Open 3 $0.00 Oct 26, 12:49 PM
WL-02984639 Travel Open 152 $0.00 Oct 26, 12:49 PM

Details