9/17/2025 CRamen Logged email This is an October PM so can we schedule for Wednesday 10/8/2025 between 11-12 Ill place this on Jordans schedule for that day.
9/17/2025 CRamen Left a vm for a returned call to schedule.
9/16/2025 CRamen left a vm for a returned call to schedule for Friday 9/19/2025 between 9-11am. Logged email. Placeholder set
9/11/25 NB - Corrected inspection due date to 10/31/25 as originally entered in eBT & inspection case. Was showing as 12/1/25.
9/5/2025 CRamen per SRamen to return to dispatch . Needs to use correct SMC. Unable to assign to Jordan Moceri
🔧Work Performed
Completed pm per manufacturer specs
🔍Technician Findings
pm
⚠️Problem Description
AED/Defibrillator Service - Defibrillator
Equipment: 2
https://www.ebiotrack.com/inspection.php?iid=29858
📧
Email:Re: EMSAR Request for service at Kingsville Township Fire Department - AED'S (Email to schedule service)
Completed Sep 18, 2025
From: cramen@emsar.com
To: dave.west@kingsvilletwp.org
This is an October PM so can we schedule for Wednesday 10/8/2025 between 11-12 Ill place this on Jordans schedule for that day.
Best Regards,Chuck RamenEMSAR Senior Account Service Coordinator816-608-2763 ext. 5186Website: www.emsar.comEmail: cramen@emsar.com
From: Dave West <dave.west@kingsvilletwp.org>Sent: Thursday, September 18, 2025 3:34 PMTo: Chuck Ramen <cramen@emsar.com>Subject: Re: EMSAR Request for service at Kingsville Town
📋
Outbound to +14402240775
Completed Sep 17, 2025
9/17/2025 CRamen Left a vm for a returned call to schedule.
📧
Email: EMSAR Request for service at Kingsville Township Fire Department - AED'S (Email to schedule service)
Completed Sep 16, 2025
To: dave.west@kingsvilletwp.org
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Kingsville Township Fire Department - AED'S (Email to schedule service)
Body:
Hi Dave West -KFD OH,
I hope you’re doing well. I’m reaching out to schedule a service appointment for AED/Defibrillator Service - Defibrillator
Equipment: 2
Here’s the location information we have on file:
Location:
Kingsville Township Fire Department - AED'S
3130 East Main Street
Kingsvill
📋
Outbound to +14402240775
Completed Sep 16, 2025
9/16/2025 CRamen left a vm for a returned call to schedule for Friday 9/19/2025 between 9-11am.
📋
Inbound from +15087614022
Completed Sep 8, 2025
Carol called to talk to Paul. I called Paul. He is calling her back.
Sep 8, 2025 10:47am
@Stephanie Ramen Do you know what the correct SMC would be for this WO?
📅
WO-01301926 - Preventive Maintenance - Kingsville - Kingsville Township Fire Department - AED'S
Oct 8, 2025 11:00am – 1:00pm
Work Order: WO-01301926
Account: KINGSVILLE TOWNSHIP FIRE DEPARTMENT OHIO
Customer Case Number:
Location: Kingsville Township Fire Department - AED'S
Address: 3130 East Main Street, Kingsville, OH 44048
Manufacturer:
Model #:
Serial #:
Contact Name: Dave West -KFD OH
Contact Phone: (440) 224-077
Timeline
📞
Case Linked Sep 5, 1:00 AM
Case Number:00524735
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 5, 9:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🆕
Status: Entered by Charles RamenSep 5, 11:47 AM
From:Ready for Scheduling
To:Entered
Duration in Previous:2h 37m
⏳2.0 business days
📅
Status: Ready for Scheduling by Shelby RobinsonSep 8, 3:38 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:3d 3h
👷
▶
2
Technician Assigned Sep 9, 7:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:16h 18m
⚠️8.0 business days
📅
▶
2
Dispatch Scheduled Sep 18, 3:47 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From:Assigned
To:Scheduled
Duration in Previous:9d 7h
🚨15.0 business days
🔧
Status: Tech On Site by Jordan MoceriOct 8, 11:03 AM
From:Scheduled
To:Tech On Site
Duration in Previous:19d 19h
⏱️
▶
2
5x Labor Added Oct 8, 10:31 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From:Tech On Site
To:Completed
Duration in Previous:11h 29m
🏁
Status: Closed by Jordan MoceriOct 8, 10:38 PM
From:Completed
To:Closed
Duration in Previous:5m
⏳2.2 business days
📄
Status: Ready to Bill by Diane PattonOct 10, 9:59 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 11h, 0m
⏳3.0 business days
🧾
Invoice Created Oct 15, 8:43 AM
Invoice Number:SM-243338
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 14.5 business days (threshold: 2.0 business days)
Exceeded by 12.5 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)