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WO-01301928 ↗ ServiceMax

PEDIATRIC CARDIOLOGY • Calibration • PSM

📍 PEDIATRIC CARDIOLOGY — 725 IRVING AVE, SYRACUSE NY, 13210

Sep 5, 2025 → Nov 13, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (29 biz days late)
Active: 47 biz days
🕐 Clock stopped: Invoiced (Nov 13, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Sep 5 → Oct 1, 2025
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 18 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Oct 1 → Nov 13, 2025
29 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Completed
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 47 of ? biz days used
Created: Sep 5, 2025 Invoiced: Nov 13, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Oct 1 Ready for Scheduling ▶ Running 18 18
Oct 1 → Oct 1 Assigned ▶ Running 0 18
Oct 1 → Nov 13 Scheduled ▶ Running 29 47
Nov 13 → Nov 13 Tech On Site ▶ Running 0 47
Nov 13 → Nov 13 Completed ▶ Running 0 47
Dispatch 0.0d
Coordinators 48.8d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.8 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Sep 5, 2025 Due: Nov 28, 2025 Completed: Nov 13, 2025 (15 days early)
📅
48.0 days Total Age
⏱️
29.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
46.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524757
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment Calibration Service 24 Pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10167
Priority
Standard
Origin
Email
Reason
New Case
Contact
Beth Rowleye
Owner
Kimberly Hardison
Created
Sep 5, 2025
Work Orders from this Case (1)
WO-01301928 (current) Invoiced
Calibration • Darek Kirkpatrick
Created: Sep 5, 2025 • Closed: Nov 13, 2025
Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 29.5 days stuck in "Scheduled"
⏱️
Total Delay 46.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
29.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/1 KSmith -- Scheduled for 11/13 with Beth. Requested 730am

10/1 KSmith -- Sent email to schedule for 11/13

🔧 Work Performed
SEMI-ANNUAL INSPECTION
🔍 Technician Findings
SEMI-ANNUAL INSPECTION
⚠️ Problem Description
Semi-Annual Equipment Calibration Service 24 Pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10167

Timeline

📞
Case Linked Sep 5, 8:39 AM
Case Number: 00524757
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 5, 9:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
▶
2 Technician Assigned Oct 1, 1:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 4h
🗓️
▶
2 Status: Scheduled Oct 1, 3:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-13T12:30:00.000+0000
🚨 30.0 business days
🔧
▶
2 Status: Tech On Site Nov 13, 7:17 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 10
⏱️
▶
2 Labor Added Nov 13, 8:58 AM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From: Tech On Site
To: Completed
Duration in Previous: 1h 42m
💵
Expenses Added Nov 13, 9:26 AM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Darek Kirkpatrick Nov 13, 9:37 AM
From: Completed
To: Closed
Duration in Previous: 37m
⏳ 2.0 business days
📦
▶
2 Status: Awaiting Parts Nov 14, 11:36 AM
Status: Awaiting Parts → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:49 PM
Invoice Number: SM-246697

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Scheduled
Duration: 29.5 business days (threshold: 2.0 business days)
Exceeded by 27.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00524757
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Nov 13, 7:30 AM
Created
Sep 5, 9:14 AM
Invoice #
SM-246697

Work Details (4)

Name Type Status Qty Amount Date
WL-03005741 Labor Open 0.5 $0.00 Nov 13, 7:18 AM
WL-03005742 Travel Open 10 - Nov 13, 7:18 AM
WL-03005773 Labor Open 1.75 $663.80 Nov 13, 8:58 AM
WL-03005805 Expenses Open 1 $0.00 Nov 13, 9:26 AM

Details