Evaluation/repair on massage table as it is not working properly.
Model: MEDSURFACE - 30500
Model Type: Treatment Table
Asset ID: 6220762
Serial number: 011285
https://www.ebiotrack.com/workorder.php?wo=68016
9/9/25 AJinerson - Received email from POC Darcie requesting to push this to arrival between 1pm-3pm instead.
9/9/25 AJinerson - Sent email to POC Darcie regarding tech arrival closer to between 12pm-2pm now.
(tech has vehicle recalls and is needing to take care of that morning of 9/10, pushing back this arrival time).
9/8/25 AJinerson - Received email back from POC Darcie confirming tech visit for 9/10 with eta between 10am-12pm.
9/8/25 AJinerson - Sent email to POC Darcie offering tech visit on Weds. 9/10 with eta between 10am-12pm.
9/8/25 AJinerson - Called site to schedule tech visit. No answer, no option for VM.
🔧Work Performed
Checked all functions on table and couldn't find any issue, tested all 4 handles on bottom of table that controls all functions with no issues. Darcie stated she called Medsurface when the issue occurred, unplugged the table from the outlet and plugged it into a different outlet, and hasn't had any issues since. She just wanted EMSAR to come out and make sure, couldn't find any issues.
🔍Technician Findings
Met with Darcie and she stated table had issue when they had an power outage, working fine now.
⚠️Problem Description
Evaluation/repair on massage table as it is not working properly.
Model: MEDSURFACE - 30500
Model Type: Treatment Table
Asset ID: 6220762
Serial number: 011285
https://www.ebiotrack.com/workorder.php?wo=68016
📧
Email:Re: [EXTERNAL EMAIL] EMSAR Service Request - Premise Health - Tampa - Crosstown - 9527 Delaney Creek Blvd Tampa, FL 33619 - WO-01301936
Completed Sep 9, 2025
From: Darcie.Liggins@PremiseHealth.com
To: abby.jinerson@emsar.com
Good Afternoon,
We have a patient at that time. Can we do 1pm-3pm instead?
Darcie Liggins RN
Clinical nurse
USAA Crosstown
9527 Delaney Creek Blvd.
Tampa, FL 33619
Premise Health
Main (813) 615-5230
Fax (813) 627-0413
Darcie.Liggins@premisehealth.com
CONFIDENTIALITY NOTICE: The information in this e-mail message, and any attachment, is intended for the sole use of the individual and entity to whom it was addressed. This i
📧
Email:RE: [EXTERNAL EMAIL] EMSAR Service Request - Premise Health - Tampa - Crosstown - 9527 Delaney Creek Blvd Tampa, FL 33619 - WO-01301936
Completed Sep 8, 2025
From: abby.jinerson@emsar.com
To: Darcie.Liggins@PremiseHealth.com
Hi Darcie,
We have our technician, Joey, scheduled to visit on Weds. 9/10 with estimated arrival between 10:00 a.m. – 12:00 p.m. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com<mailto:abby.jinerson@emsar.com>
www.emsar.com<http://www.emsar.com/>
[cid:image001.png@01DC20CC.C7CC3B60]
The information in this e-mail is confidential and may be legal
📧
Email:Re: [EXTERNAL EMAIL] EMSAR Service Request - Premise Health - Tampa - Crosstown - 9527 Delaney Creek Blvd Tampa, FL 33619 - WO-01301936
Completed Sep 8, 2025
From: Darcie.Liggins@PremiseHealth.com
To: abby.jinerson@emsar.com
Sounds great, see you then.
Darcie Liggins RN
Clinical nurse
USAA Crosstown
9527 Delaney Creek Blvd.
Tampa, FL 33619
Premise Health
Main (813) 615-5230
Fax (813) 627-0413
Darcie.Liggins@premisehealth.com
CONFIDENTIALITY NOTICE: The information in this e-mail message, and any attachment, is intended for the sole use of the individual and entity to whom it was addressed. This information is privileged, confidential and protected f
📧
Email:EMSAR Service Request - Premise Health - Tampa - Crosstown - 9527 Delaney Creek Blvd Tampa, FL 33619 - WO-01301936
Completed Sep 8, 2025
From: abby.jinerson@emsar.com
To: darcie.liggins@premisehealth.com
Good morning, Darcie,
I’m following up to schedule our technician’s visit for the service needed on the Medsurface Treatment Table at the Premise Health – Tampa Crosstown location at 9527 Delaney Creek Blvd Tampa, FL 33619.
We currently have our technician available to visit on Wednesday, 9/10 with estimated arrival time between 10:00 a.m. – 12:00 p.m.
Please let us know if this date/timeframe works for you as well, and w
📋
Outbound to +18136156394
Completed Sep 8, 2025
9/8/25 AJinerson - Called site to schedule tech visit. No answer, no option for VM.
📅
WO-01301936 - Evaluation - Tampa - Premise Health - Tampa - Crosstown
Sep 10, 2025 1:00pm – 3:00pm
Work Order: WO-01301936
Account: Premise Health
Customer Case Number:
Location: Premise Health - Tampa - Crosstown
Address: 9527 Delaney Creek Blvd, Tampa, FL 33619
Manufacturer:
Model #:
Serial #:
Contact Name: Darcie Liggins
Contact Phone: 813-615-6394
Contact Email: darcie.liggins@premiseheal
Timeline
📞
Case Linked Sep 4, 1:05 PM
Case Number:00524567
Subject:L2 review - HCP
Status:Closed
📋
▶
2
Work Order Created Sep 5, 9:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Sep 8, 10:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 0h
🗓️
▶
2
Status: Scheduled Sep 8, 3:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-09-10T14:00:00.000+0000
📅
Dispatch Scheduled by Abby JinersonSep 9, 10:41 AM
Scheduled For:2025-09-10T16:00:00.000+0000
📅
Dispatch Scheduled by Abby JinersonSep 9, 12:37 PM
Scheduled For:2025-09-10T17:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Joseph AndersonSep 10, 1:13 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 21h
⏱️
▶
2
6x Labor Added Sep 10, 2:07 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Joseph Anderson
From:Tech On Site
To:Completed
Duration in Previous:54m
⏱️
▶
2
Labor Added Sep 10, 4:38 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Anderson
From:Completed
To:Closed
Duration in Previous:2h 30m
⏳2.9 business days
📄
Status: Ready to Bill by Nancy SuarezSep 12, 2:50 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 22h, 0m
⏳2.0 business days
🧾
Invoice Created Sep 15, 10:57 AM
Invoice Number:SM-240882
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 5.1 business hours (threshold: 4.0 business hours)
Exceeded by 1.1 business hours
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.5 business hours
Closed
Duration: 2.4 business days (threshold: 1.0 business days)