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← WO Overview

WO-01301957 ↗ ServiceMax

NORTH CENTRAL EMS • Preventive Maintenance • PSM

📍 North Central EMS - US HWY 250 Milan — 12513 US HWY 250 N, Milan OH, 44846

Sep 5, 2025 → Sep 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (8 biz days early)
Active: 9 biz days
🕐 Clock stopped: Invoiced (Sep 18, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 18, 2025
9 business days (counted)
Running total: 9 of ? biz days used
Created: Sep 5, 2025 Invoiced: Sep 18, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 5 Ready for Scheduling ▶ Running 0 0
Sep 5 → Sep 5 Assigned ▶ Running 0 0
Sep 5 → Sep 18 Scheduled ▶ Running 9 9
Dispatch 0.0d
Coordinators 10.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.1 days
Over SLA
Billing
0.0 days
Created: Sep 5, 2025 Due: Sep 30, 2025 Completed: Sep 18, 2025 (12 days early)
📅
10.0 days Total Age
⏱️
10.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
58 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 15, 2025
Visit 2 Sep 16, 2025
Visit 3 Sep 17, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524793
eBiotrack - New Inspection Created
Closed
Semi-Annual Equipment PM 26 Pcs https://www.ebiotrack.com/inspection.php?iid=29862
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jason Smith - North Central EMS
Owner
Kimberly Hardison
Created
Sep 5, 2025
Work Orders from this Case (1)
WO-01301957 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Sep 5, 2025 • Closed: Sep 18, 2025
Completed with minor delays
Invoiced • 180 days old
🚨
Primary Delay 10.0 days stuck in "Scheduled"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/18 LY - sent message to ben - brandon green is having issues with his work orders from yesterday. work order 1301957, will not sync. work order 1301959 and 1301962 did not save his entries. he gets an error to contact admin or try again later. please take a look at these

9/5/2025 CRamen spoke with Jason and scheduled for Monday 9/15/2025 between 8-10am 

🔧 Work Performed
Stryker Medical - 6082 MX-Pro R3 Serial #: 060639204 - Asset ID: 13208599 Stryker Medical - 6082 MX-Pro R3 Serial #: 040440257 - Asset ID: 13176960 Stryker Medical - Xpedition Serial #: 041039648 - Asset ID: a0C6e00000tFTJDEA4 Stryker Medical - 6252 Stair-Pro Serial #: 041039649 - Asset ID: 13176974 Stryker Medical - 6252 Stair-Pro Serial #: 041039650 - Asset ID: 13176964 Stryker Medical - 6252 Stair-Pro Serial #: 041039655 - Asset ID: 13176963 Stryker Medical - 6252 Stair-Pro Serial #: 041039656 - Asset ID: 13176972 Stryker Medical - 6252 Stair-Pro Serial #: 041039652 - Asset ID: 13176977 Stryker Medical - 6252 Stair-Pro Serial #: 041039659 - Asset ID: 13176961 Stryker Medical - 6083 MX-Pro Bariatric Serial #: 041039900 - Asset ID: 13208597 Stryker Medical - 6083 MX-Pro Bariatric Serial #: 041039901 - Asset ID: 13176975 Stryker Medical - 6082 MX-Pro R3 Serial #: 041239546 - Asset ID: a0C6e00000tFTJQEA4 Stryker Medical - 6082 MX-Pro R3 Serial #: 050140396 - Asset ID: 13208744 Stryker Medical - 6082 MX-Pro R3 Serial #: 060639205 - Asset ID: 13176967 Stryker Medical - 6082 MX-Pro R3 Serial #: 060639207 - Asset ID: 13176966 Stryker Medical - 6082 MX-Pro R3 Serial #: 060639208 - Asset ID: 13208601 Stryker Medical - 6252 Stair-Pro Serial #: 120439062 - Asset ID: 13288605 Braun - NCL Century Series Lift Serial #: 15040800153 - Asset ID: 13176962 Stryker Medical - 6086 PerformancePro Serial #: 131139903 - Asset ID: 13208743 Stryker Medical - 6506 PowerPro Serial #: 2206020700014 - Asset ID: a0C8Y00000qAjPyUAK Stryker Corporation - Stryker 6390 PowerLoad Serial #: 2308012400064 - Asset ID: 13208740 Stryker Medical - 6392 PerformanceLoad Serial #: 2017000800700 - Asset ID: a0CVU00001kANkQ2AW Stryker Medical - 6082 MX-Pro R3 Serial #: 120339745 - Asset ID: 13176957 Stryker Medical - 6371 Wall Mount Serial #: 150339532 - Asset ID: 13176976 Stryker Medical - 6371 Wall Mount Serial #: 091240588 - Asset ID: 13176956 Stryker Medical - 6252 Stair-Pro Serial #: 0410396591 - Asset ID: 13176969 Stryker Medical - 6252 Stair-Pro Serial #: 041039648 - Asset ID: 13176958 Stryker Medical - 6370 Rail Fastener Serial #: Truck 71 - Asset ID: 13176959 Stryker - Power Pro 6507 Serial #: 2307002242 - Asset ID: 1320745 Stryker Medical - 6370 Series Rail Fastener Serial #: Truck 75 - Asset ID: 13176965 Stryker Medical - 6390 Power-LOAD Serial #: 1901012400590 - Asset ID: 13176968 Stryker Medical - 6506 PP XT Serial #: 160541512 - Asset ID: 13176970 Stryker Medical - 6370 Rail Fastener Serial #: Truck 67 - Asset ID: 13176971 Stryker Medical - 6370 Rail Fastener Serial #: Truck 72 - Asset ID: 13176973 Stryker Medical - 6082 MX-Pro R3 Serial #: 030339162 - Asset ID: 13208739 Stryker Medical - 6370 Series Rail Fastener Serial #: 100140372 - Asset ID: 13176978
⚠️ Problem Description
Semi-Annual Equipment PM 26 Pcs https://www.ebiotrack.com/inspection.php?iid=29862

Timeline

📞
Case Linked Sep 5, 10:27 AM
Case Number: 00524793
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 5, 10:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
4 Technician Assigned Sep 5, 11:07 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 29m
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-15T13:00:00.000+0000
🚨 10.0 business days
💵
▶
3 49x Expenses Added Sep 18, 10:59 AM
49x Expenses Added → 9x Parts Added → Status: Closed
🔩
9x Parts Added
Type: Parts
Status: Open
Qty: 2, 11
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 12d 23h
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Sep 19, 11:27 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 19.0 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-241576

Bottlenecks

Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00524793
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Brandon Green
Scheduled
Sep 15, 9:00 AM
Created
Sep 5, 10:35 AM
Invoice #
SM-241576

Work Details (58)

Name Type Status Qty Amount Date
WL-02940717 Expenses Open 1 - Sep 18, 10:59 AM
WL-02940708 Expenses Open 1 - Sep 18, 10:59 AM
WL-02940709 Labor Open 0.25 $0.00 Sep 18, 10:59 AM
WL-02940710 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940711 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940712 Labor Open 1 $0.00 Sep 18, 10:59 AM
WL-02940713 Travel Open 30 $0.00 Sep 18, 10:59 AM
WL-02940714 Labor Open 2.25 $0.00 Sep 18, 10:59 AM
WL-02940715 Travel Open 120 $0.00 Sep 18, 10:59 AM
WL-02940716 Expenses Open 1 - Sep 18, 10:59 AM
WL-02940669 Labor Open 2.25 $0.00 Sep 18, 10:59 AM
WL-02940670 Travel Open 125 $0.00 Sep 18, 10:59 AM
WL-02940671 Labor Open 0.25 $0.00 Sep 18, 10:59 AM
WL-02940672 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940673 Labor Open 0.25 $0.00 Sep 18, 10:59 AM
WL-02940674 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940675 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940676 Labor Open 1 $0.00 Sep 18, 10:59 AM
WL-02940677 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940678 Labor Open 1.25 $0.00 Sep 18, 10:59 AM
WL-02940679 Labor Open 0.41666666666667 $0.00 Sep 18, 10:59 AM
WL-02940680 Labor Open 0.91666666666667 $0.00 Sep 18, 10:59 AM
WL-02940681 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940682 Labor Open 0.83333333333333 $0.00 Sep 18, 10:59 AM
WL-02940683 Labor Open 0.25 $0.00 Sep 18, 10:59 AM
WL-02940684 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940685 Labor Open 0.25 $0.00 Sep 18, 10:59 AM
WL-02940686 Travel Open 5 $0.00 Sep 18, 10:59 AM
WL-02940687 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940688 Labor Open 1.25 $0.00 Sep 18, 10:59 AM
WL-02940689 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940690 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940691 Labor Open 0.25 $0.00 Sep 18, 10:59 AM
WL-02940692 Labor Open 0.75 $0.00 Sep 18, 10:59 AM
WL-02940693 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940694 Travel Open 20 $0.00 Sep 18, 10:59 AM
WL-02940695 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940696 Labor Open 0.25 $0.00 Sep 18, 10:59 AM
WL-02940697 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940698 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940699 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940700 Travel Open 20 $0.00 Sep 18, 10:59 AM
WL-02940701 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940702 Labor Open 0.25 $0.00 Sep 18, 10:59 AM
WL-02940703 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940704 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940705 Labor Open 0.5 $0.00 Sep 18, 10:59 AM
WL-02940706 Travel Open 25 $0.00 Sep 18, 10:59 AM
WL-02940707 Expenses Open 1 - Sep 18, 10:59 AM
WL-02940719 Parts Open 2 $23.36 Sep 18, 11:01 AM
WL-02940720 Parts Open 2 $17.52 Sep 18, 11:01 AM
WL-02940721 Parts Open 2 $332.10 Sep 18, 11:01 AM
WL-02940722 Parts Open 11 $25.10 Sep 18, 11:01 AM
WL-02940723 Parts Open 1 $166.05 Sep 18, 11:01 AM
WL-02940724 Parts Open 11 $25.10 Sep 18, 11:01 AM
WL-02940725 Parts Open 2 $23.36 Sep 18, 11:01 AM
WL-02940726 Parts Open 2 $17.52 Sep 18, 11:01 AM
WL-02940718 Parts Open 2 $0.00 Sep 18, 11:01 AM

Details