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WO-01301958 ↗ ServiceMax

MIDMARK • Repair • P4

📍 St Charles Health System — 2500 NE Neff Rd, Bend OR, 97701-6015

Sep 5, 2025 → Sep 9, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 11, 2025
✓ SLA Met (2 biz days early)
Active: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Sep 9, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 9, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Sep 5, 2025 Tech Off Site: Sep 9, 2025
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0 / 4
Sep 5 → Sep 5 Ready for Scheduling ▶ Running 0 0 / 4
Sep 5 → Sep 5 Assigned ▶ Running 0 0 / 4
Sep 5 → Sep 9 Scheduled ▶ Running 2 2 / 4
Sep 9 → Sep 9 Tech On Site ▶ Running 0 2 / 4
Dispatch 0.0d
Coordinators 3.0d
Field Work 1.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Field Work
1.1 days
Billing
0.0 days
Created: Sep 5, 2025 Due: Sep 12, 2025 Completed: Sep 10, 2025 (2 days early)
📅
3.4 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524772
Midmark Service Request Dispatch Authorization - WO-00101685
Closed
Zone 4 WD / footrest shelf is too hard to move
Priority
Standard
Origin
Email
Reason
New Case
Contact
Danielle Neary
Owner
Jessica Sells
Created
Sep 5, 2025
Work Orders from this Case (1)
WO-01301958 (current) Invoiced
Repair • Jason Morris
Created: Sep 5, 2025 • Closed: Sep 9, 2025
Completed with minor delays
Invoiced • 180 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/05/2025 SRobinson- due date updated to match tracking. NO ETA. 1ZE444250175202643

9-5 Mburris called site and set appt with Danielle

🔧 Work Performed
Inspected the chair. Found minor damage on foot rest pad in the corner (new chair). Lubricated the rails and had the customer test it.
🔍 Technician Findings
Foot rest not moving in and out easily.
⚠️ Problem Description
Zone 4 WD / footrest shelf is too hard to move
📄 Description
Midmark 200 (Series) Tables and Chairs (203, 204, 222, 223, 224, 225, 230, 244)

Timeline

📞
Case Linked Sep 5, 9:36 AM
Case Number: 00524772
Subject: Midmark Service Request Dispatch Authorization - WO-00101685
Status: Closed
📋
▶
2 Work Order Created Sep 5, 10:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Status: Assigned Sep 5, 11:00 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: a0hVU0000005Ih3YAE, Jason Morris
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-09-09T18:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Jason Morris Sep 9, 2:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 3h
⏱️
3x Labor Added Sep 9, 4:11 PM
Type: Labor, Travel
Status: Open
Qty: 3.75, 2, 136
🚗
▶
2 Status: Tech Off Site Sep 9, 4:23 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Jason Morris
From: Tech Off Site
To: Completed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Sep 9, 11:00 PM
Labor Added → Status: Closed
🏁
Status: Closed by Jason Morris
From: Completed
To: Closed
Duration in Previous: 6h 35m
📄
▶
2 Status: Ready to Bill Sep 10, 1:20 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Sep 15, 11:24 AM
Invoice Number: SM-240505

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00524772
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Jason Morris
Scheduled
Sep 9, 2:00 PM
Created
Sep 5, 10:42 AM
Invoice #
SM-240505

Work Details (4)

Name Type Status Qty Amount Date
WL-02930008 Labor Open 3.75 $220.00 Sep 9, 4:11 PM
WL-02930009 Labor Open 2 $220.00 Sep 9, 4:11 PM
WL-02930010 Travel Open 136 $0.00 Sep 9, 4:11 PM
WL-02930697 Labor Open 3.5 $385.00 Sep 9, 11:00 PM

Details